Smartbots Enterprise AI Chatbots Skill Library

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Enterprise AI Chatbots - Skill Library

• What is the Skill?
• To define and understand skills, we encourage you
  to think about these characters from some of the
  most loved Hollywood movies
• Jarvis the virtual assistant of Iron man
• TARS from Interstellar
• BB-8 from Star Wars
• Imagine a world where these characters have been
  developed into working models and made available
  in the market. Not too hard to fathom the
  consequences of such a happening! We can
  perceive the following possibilities, being a
  bunch of techno-passionate people
• They sell like hotcakes
• We can easily expect at least ten million
  advanced bookings from people desperate to get
  their hands on them
• If the robot versions are sold from a store,
  people will queue up in higher numbers than when
  they do at every iPhone release (sorry Apple
  Inc!)
• Lets tie a rope to the fore-legs of our brain
  horses, as we are running too fast into the
  future. For now, we are in the stage of building
  the stairs in this process, to ensure our future
  generations use the elevator.

Chatbots Skill Library
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Enterprise AI Chatbots - Skill Library

• The term Stair we mentioned above is a skill.
• For an enterprise, it could be related to their
  Customer Support Agent
• SEO Analyst BI Assistant Sales Assistant
• In the healthcare space, it could be relevant to
  the Patient engagement agent (a bot that can
  schedule/cancel appointments with doctors, inform
  about a doctors availability and list their
  profiles)Patient caring agent (assists timely
  medicine intake in patients according to
  prescription)Diagnostic agent (while technology
  shouldnt replace a doctors diagnosis, it can
  augment professionals in helping patients make
  sense of symptoms and identify possible
  concerns)
• For a recruiting agency, the skill could mean a
  Candidate-shortlisting agent interview
  scheduling agent virtual assistant to handle
  candidate queries
• For a marketing agency, the skill could be An
  automatic email sender events schedule generator
  customer shortlisting/segmenting agent (based on
  their engagement with marketing newsletters and
  emails, customers can be shortlisted)
• These are one a few examples and industries where
  AI has profound and critical use cases. What
  happens if we package these skills together in a
  library and call it the present days JARVIS?
  Each example mentioned above is a skill that is
  used by several industries currently- and
  deserves to be automated for the better.
• Skills from a technical standpoint
• What is a skill from a technical perspective?
• A piece of code?
• Merely a package that your application inherits?
• A voluminous application that requires a large
  server and a huge amount of data that
  manipulates the data based on factors that aid in
  decision-making?

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Enterprise AI Chatbots - Skill Library
You might have guessed. Of course, a skill is a
piece of code that uses several platform
packages and manipulates user data. It is also a
bit more than that- that bit measures the
difference between a simplistic web app or
software and skill. A skill can exhibit its
intelligence on a use case or action. A typical
Alexa-skill JSON would look like this
"interactionModel" "languageModel"
"invocationName" "Invocation Name", "intents"
"name" "AMAZON.FallbackIntent", "samples"
, "name" "AMAZON.CancelIntent",
"samples" , "name" "AMAZON.HelpIntent",
"samples" , "name" "AMAZON.StopIntent",
"samples" , "name" "AMAZON.NavigateHomeInt
ent", "samples" , "name" "Custom Intent
One", "slots" "name" "Slot Name One",
"type" "Slot Type One" , "samples"
"Utterance One", "Utterance Two", "Utterance
Three" , "name" "Custom Intent Two",
"slots" "name" "Slot Name One", "type"
"Slot Type One" , "samples"
"Utterance One", "Utterance Two", "Utterance
Three" , "name" "AMAZON.MoreIntent",
"samples" , "name" "AMAZON.NavigateSettin
gsIntent", "samples" , "name"
"AMAZON.NextIntent", "samples" , "name"
"AMAZON.PageUpIntent", "samples" , "name"
"AMAZON.PageDownIntent", "samples" ,
"name" "AMAZON.PreviousIntent", "samples" ,
"name" "AMAZON.ScrollRightIntent", "samples"
, "name" "AMAZON.ScrollDownIntent",
"samples" , "name" "AMAZON.ScrollLeftInten
t", "samples" , "name" "AMAZON.ScrollUpInt
ent", "samples" , "name"
"AMAZON.PauseIntent", "samples" , "name"
"AMAZON.ResumeIntent", "samples" ,
"types" "name" "Slot Type One", "values"
"name" "value" "Slot value One",
"synonyms" "Synonym One", "Synonym Two"
This JSON is a sample of an Alexa
skill. A majority of the skill-building platforms
use the same sort of JSON objects. A set of
algorithms is designed and applied to convert the
plain JSON object into a powerful skill that
would accomplish a task, making the life of an
end-user (a developer who uses a bot-building
platform to develop a skill) relatively
easier. A skill needs to have more
conversational flow patterns, which can assist
any halts, pauses, and continuations in any
conversation with appropriate context handling
and natural language processing. Can a bot have
more than one skill? What are the criteria to
include two skills within a bot? Who doesnt
want to extend the functionality of an enterprise
chatbot? We want to, and we, of course, can.
Heres an instance of a use case where two skills
are used in a single app/bot.
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Enterprise AI Chatbots - Skill Library

• Consider a travel application that performs the
  following tasks
• Books travel tickets
• Books hotels at a selected destination
• From a business perspective, these define
  different areas, but from a customers
  perspective, these tasks appear to be part of a
  single package. To fulfill these requirements,
  the bot should contain multiple skills, which
  can be achieved by implementing what we explain
  in the next section- Mother bots.
• Before we do that, here is an example of this
  skill JSON
• "interactionModel" "languageModel"
  "invocationName" "My Guide", "intents"
  "name" "AMAZON.FallbackIntent", "samples"
  , "name" "AMAZON.CancelIntent", "samples"
  , "name" "AMAZON.HelpIntent", "samples"
  , "name"
• "AMAZON.StopIntent", "samples" , "name"
  "AMAZON.NavigateHomeIntent", "samples" ,
  "name" "Book_Tickets", "slots"
• "name" "destination", "type" "AMAZON.CITY" ,
  "name" "date", "type" "AMAZON.DATE" ,
  "samples" "Book a flight", "Book a
• flight to destination date" , "name"
  "Book_Hotel", "slots" "name" "destination",
  "type" "AMAZON.CITY" , "name" "date",
  "type" "AMAZON.DATE" , "samples" "Book a
  hotel", "Book a hotel at destination date"
  , "name" "AMAZON.MoreIntent", "samples"
  , "name" "AMAZON.NavigateSettingsIntent",
  "samples" , "name" "AMAZON.NextIntent",
  "samples" ,
• "name" "AMAZON.PageUpIntent", "samples" ,
  "name" "AMAZON.PageDownIntent", "samples" ,
  "name"
• "AMAZON.PreviousIntent", "samples" ,
  "name" "AMAZON.ScrollRightIntent", "samples"
  , "name"
• "AMAZON.ScrollDownIntent", "samples" ,
  "name" "AMAZON.ScrollLeftIntent", "samples"
  , "name"
• "AMAZON.ScrollUpIntent", "samples" ,
  "name" "AMAZON.PauseIntent", "samples" ,
  "name" "AMAZON.ResumeIntent",
• "samples" , "types" "name" "Slot
  Type One", "values" "name" "value" "Slot
  value One", "synonyms" "Synonym One",
  "Synonym Two"

Mother Bots Mother bots integrate multiple bots
to work within a single app/application/enterprise
. Typically, mother bots use a brute-force
approach and map conversations to the skill with
the highest confidence score.
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Enterprise AI Chatbots - Skill Library

• Mother bots work in a fashion to send each user
  input to all skills associated with it. The
  skills revert to the input with responses and
  respective confidence scores. The Mother bot
  chooses the intent with the highest confidence
  score and gives an output to the user.
• Future Enhancements
• What do you expect the future of this Chatbots -
  Skill Library to be? We think it is the
  possibility of a JARVIS the
  super-intelligent robot with extreme
  capabilities. However, we shouldnt forget that
  the first step to infusing that intelligence in
  Jarvis would be the development of the skill
  which we are currently undertaking.
• A large majority of enterprises would use the
  skill library just as we use the Play Store or
  the App Store today. These skills can be
  customized to make them compatible with an
  individual or an enterprise, as per the need.
• We can justifiably hope for a time when these
  skills are developed at a fast pace and deployed
  for enterprises and individuals to leverage.
• Personal assistant (a bot that can assist you in
  daily activities)
• Sales adviser (a skill that can analyze market
  trends and suggest opportunities)
• Recruiter
• Customer support agent (that can address customer
  queries 24/7)
• Marketing analyzer (that takes into account your
  experience and suggests you the best business or
  prospects for expanding a business)
• Customer relationship agent (a skill that sends
  personalized emails and messages to customers)
• SEO analyst

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Enterprise AI Chatbots - Skill Library
8. Patient engagement agent (a bot that can
schedule/cancel appointments with doctors, check
doctors availability, and list their
profiles.) About Smartbots.AI SmartBots is a
cohesive chatbot development platform that
designs, develops, validates, and deploys
AI-powered conversational enterprise chatbots
that suit the unique needs of your business.