Mobile Cloud Call Center

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Go2Market launches Mobile Cloud Call Center
Application to enhance the overall customer
experience.
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• To work seamlessly in COVID-19 situations,
  Go2Market has launched Mobile cloud call center
  application as an extension of the cloud call
  center to work remotely under a safe environment.

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In the outbreak of deadly coronavirus, there has
been a diversified effect on the current working
scenarios. Due to complete lockdown, your
industry might be affected to maintain a safe
working of your employees.
In the era of digital media technology,
Go2Market came up with the extension of cloud
call center services that helps to engage with
your customers through its agents for outgoing as
well as incoming voice calling using Mobile App
based work from home solution.
Our businesses focus on customer satisfaction
feedback. So, there is no point sitting home
ideally when your team can operate from home. We
are well aware of the latest technology out in
the market and its significance for your work
profile.
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Lets take an overview of our innovative service
i.e. Mobile Cloud Call Center Application
What is Mobile Cloud Call Center?
A mobile cloud call center application is a
mobile-accessible platform for maintaining
customer calls and interaction with your agents
at ease of work from home. It is an end to end
remote solution with advance features to yield
more scalability, reliability and Flexibility. We
deliver you a smart solution to maintain call
center.
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Featuring Factors of Mobile Cloud Call Center

• Outgoing calls Easy outgoing calls from the
  mobile App with PRI (Primary Rate Interface)
  Number as CLI (Command-Line Interface). It
  assigns unique outgoing CLI for different leads.
  
• 2. Dial-out Mode It comes with dial options
  either you can call using Click2Call or Mobile
  Dial Pad for connecting to PRI DID (Direct Inward
  Dialing).

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3. Preview Manual Dial It facilitates
dialling against the data uploaded for a lead set
using web UI or using mobile calling pad. 4.
Incoming IVR You can receive incoming calls
using IVR functionality, welcome prompts, sticky
agent etc.
5. Customized CRM Create your unique CRM on
the go disposition of each campaign. 6. Call
Recording You can record calls to monitor
agents real-time, draw feedback, performance
reports etc.
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Benefits of Mobile Cloud Call Center
1.Infrastructure State-of-the-art infrastructure
capable of executing mega campaigns. Infra housed
at Airtel data center in Noida with multiple
backups to ensure 100 redundancy and up-time.
Our current installed capacity is 800 plus PRIs
which ensures scalability, reliability
flexibility
2. Data Security Platform is designed in such a
manner that campaign and data uploading/execution
can be done directly by you, ensuring a complete
end to end data privacy.
3. Transparency All reports shall be generated
in real-time and shall be accessible over a user
friendly web panel for an end to monitoring,
auditing and tracking purpose.
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5. Support Robust support in terms of
operations, product, technical and services in
place. It assures 100 assistance with the
working.
4. Capability Capability to efficiently handle
large ticket size campaigns end to end. It is a
complete solution for working operating.
6. Expertise Cross-domain expertise in handling
brand and loyalty campaigns pan India across
various channels.
Why prefer us for Mobile Cloud Call Center
Application?
Go2Market is a brand that assures complete
transparency, growth, security scalability for
your company. We help your company to work and
grow in this severe situations.
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How Mobile Cloud Call Center Works
Easy Processing with Numerous Benefits
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For more information, press only
https//www.go2market.in/
info_at_go2market.in
91 8595080808, 1800 3139 140
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