Integrated Rescue System and Public Safety Accessing Point PSAP

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Integrated Rescue SystemandPublic Safety
Accessing Point(PSAP)

• Petr Klement
• MEDIUM SOFT a.s.
• petr.klement_at_mediumsoft.cz

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• Taxonomy of the Integrated Rescue System
• PSAP features
• PSAP process
• Czech PSAP 112 history status

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• Taxonomy of the Integrated Rescue System

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Integrated Rescue System
Processes
Tools
Emergency Call Taking
PSAP
Operating Management
OPIC
Crisis management
Crisis Staff
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• PSAP features

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PSAP 112 Availability Flexibility

• Service oriented concept
• Service available anywhere, anytime
• Flexible organisation
• Various models of Implementation
• Czech Republic
• 80 000 km2
• 10 M inhabitants, 14 regions
• 68 main 34 backup operator positions
• City of Budapest
• 525 km2
• 1,7 M inhabitants, 23 districts
• 9 operator positions

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PSAP 112 - Adaptability

• Modularity
• 13 internal components
• 6 external interfaces
• Adaptable to local conditions
• Adaptable to interfaced technologies

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PSAP 112 - Reliability

• Cooperation
• Information functionality sharing
• Databases maps sharing
• Event description sharing

• Reliability
• Mutual backup
• Massive redundancy

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PSAP 112 - Ergonomics

• CTI Background
• Alcatel 4400
• Genesys T-Server T-library

• GUI
• A B number display
• Malicious call labeling
• Pre-selected channels
• Putting through, conference

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PSAP 112 - Internationality

• Foreign client support
• Cooperation between operators
• Sharing of language skills
• Collegiality
• Questioning subsystem
• Communication standards
• Situation classification

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• PSAP process

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PSAP 112 - Process
PTT (ANI)
GIS
ESZ
Topo
ALI
PSAP 112 ASW
WHAT
WHERE
WHO
ERA
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PSAP 112 - Localization

• Fixed call
• Automatic, using ALI data

• Mobile call
• Semi-automatic, Operators Technology dependent

• eCall
• Automatic, using vehicle OBU GPS information

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PSAP 112 - Standardization

• Event classification
• Predefined categories
• Type
• Scale of the event
• Predefined ESZ
• Automatic ERA assignment
• Standard behavior
• To eliminate human factor flaws

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PSAP 112 - coordination

• Emergency Response Agency coordination
• PSAP ERA dispatch centre
• Data communication
• Voice communication
• Information sharing
• PSAP ERA Alert
• Emergency management at ERA responsibility
• Event status feedback ERA - PSAP

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• Czech PSAP 112 history status

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Czech PSAP 112 history status

• History
• Solution started by end 2002
• Commissioning winter 2003 spring 2004
• Successful operation since April 2004

• Status
• In concert with E112 since the beginning of
  operation
• Commission Recommendation 2003/558/EC compliant
• In line with eCall activities since end 2007
• Pilot in the Czech Republic

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The Safe Society no barriers to accessing
assistance no limits to peoples safety
Thank you for your attention petr.klement_at_mediums
oft.cz