Top 10 Best Call Center Software In 2023

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Top 10 Best Call Center Software In 2023
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Bulk Voice Call

• Bulk voice call is a  solution, where you can
  Just record the voice message, upload the mobile
  or landline numbers to be called and click
  submit. Voice calls with the pre-recorded message
  will be sent to the entire list. You can call
  lacs of your customers by just pressing a button
  from your online panel. 

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Features-
Call Back Feature  Voice call API Schedule and
Reschedule Feature Wait for Voice
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 IVR AN IVR is a technology design that takes
user input via mobile keypad and generates an
interactive pre-recorded response to it. It gives
the user the comfort of 1-1 interaction with no
wait time. It makes your customer care number
available 24X7 where the computer is always ready
to greet your customers and transfer the call to
you in your working hours.
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Features Office Hour/ Non-office
hour Survey Email Sticky Agent Agent
SMS Admin SMS Auto reply SMS
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DIALER MANUAL DIALER-  Manual Dialer is a
service where your agents can call with masked
number so that customers will not be able to view
their actual number, and in manual dialer CRM
popup will helpful your agent to get details
about customers and get proper call recordings
for that you can use our outbound call APP Troop
Tracker that is also available in the
playstore.
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PREVIEW DIALER In preview dialer agents
permission is needed before placing the call to a
person. With a preview dialer at the end of a
call your agents are able to see the next call on
the list. It is over to them when to make the
call and they may also be suitable to skip to the
coming name on the list. It can be ideal for more
complex sales where a bit of exploration is
required between calls to increase the chances of
success. In the preview dialer, pre post pop is
available for the CRM form.
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SEQUENTIAL DIALER Sequential Dialer is one of
the best Auto Dialer Solution, if you have data
in bulk Quantity. You just need to upload the
data as a campaign then Agent needs to simply
call on a particular number whether he wants to
login through Desktop or Mobile. Calls will start
connecting one after the other automatically..
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PREDICTIVE DIALER In predictive dialer, multiple
numbers are dialed per agent and only connected
calls are redirected to the agents. All the calls
are recorded for tracking purposes. Predictive
Dialer automatically dials the number from the
list uploaded by you and transfers the call to
the agent once the connection is established with
the customer. Hence it ignores transferring busy,
switched off, etc. calls to agents.
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THANK YOU!
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Ltd.11th Floor, 1141-1142 IThum Tower
B,Sector-62 Noida, Uttar Pradesh 201301,
INDIA  info_at_cloudshope.com  9027890278  1800-313-8
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