Norfolk Naval Shipyard Proposal

1
Commonwealth Center FOR HIGH-PERFORMANCE
ORGANIZATIONS, INC.
MODULE VI WHERE WORK NEEDS TO BE DONE IN
ORGANIZATIONS
v
BUILDING HIGH-PERFORMANCE ORGANIZATIONS IN THE
TWENTY-FIRSTCENTURY
2
According to whom?
What is it?
VISION

• LEADERSHIP
• Functions
• Philosophy
• Form

ENV
STRATEGY STRUCTURE SYSTEMS
HP
VALUES

• Quality
• Customer Value
• Financial Performance

Why do we need to be high-performance?

• Customers
• Stakeholders

How would we know?
HP
PICK 3
3
CUSTOMER
L
LINE
M
TS
GS
Microbusiness
T
TOP MGT
4
SUPRA-DEPT. LEVEL
inter-departmental
DEPARTMENT LEVEL
inter-unit

• UNIT LEVEL
• Line Units
• Support Units

5
VISION
VALUES

PM (Outcomes)

• DO WE HAVE THE RIGHT __________ ?
• Customers
• Key Products
• Services
• Business Strategy
• Org. Structure
• Work Processes
• Support Processes
• Equipment, Facilities,
• Technology,
• Information, etc.
• PEOPLE
• Right competencies
• Development process
• Feedback/Coaching
• (360o)
• Resolution Process

• Strategic Thinking
• Mission/Niche
• Theory of the Business
• (strategy/structure/systems)
• Prepare Business Case

Leadership Philosophy Individual Behavioral
Values Operating Systems Values
Behaviors
-

PM (Strategic Goals and
Objectives)

• Strategic Planning
• Set Direction
• Capacity Building
• Prepare Business Plan

Feedback / Coaching (360o) Resolution Process
(Discipline System)
PM (Input/Thro- ughput/Output)

• Tactical/Operational Plan
• Action Plan/Goals Objectives
• Resources Plan

WORK CULTURE
Monitoring Corrective Action
PM Performance Measures
PERFORMANCE
6
VISION
VALUES

PM (Outcomes)

• DO WE HAVE THE RIGHT __________ ?
• Customers
• Key Products
• Services
• Business Strategy
• Org. Structure
• Work Processes
• Support Processes
• Equipment, Facilities,
• Technology,
• Information, etc.
• PEOPLE
• Right competencies
• Development process
• Feedback/Coaching
• (360o)
• Resolution Process

• Strategic Thinking
• Mission/Niche
• Theory of the Business
• (strategy/structure/systems)
• Prepare Business Case

Leadership Philosophy Individual Behavioral
Values Operating Systems Values
Behaviors
-

PM (Strategic Goals and
Objectives)

• Strategic Planning
• Set Direction
• Capacity Building
• Prepare Business Plan

Feedback / Coaching (360o) Resolution Process
(Discipline System)
PM (Input/Thro- ughput/Output)

• Tactical/Operational Plan
• Action Plan/Goals Objectives
• Resources Plan

WORK CULTURE
Monitoring Corrective Action
PM Performance Measures
PERFORMANCE
7
SUPRA-DEPT. LEVEL
inter-departmental
DEPARTMENT LEVEL
inter-unit

• UNIT LEVEL
• Line Units
• Support Units

8
SUPRA-DEPT. LEVEL
inter-departmental
DEPARTMENT LEVEL
inter-unit

• UNIT LEVEL
• Line Units
• Support Units

WORK AREA U2 Bus. Mgt.Fundamentals
9
SUPRA-DEPT. LEVEL
inter-departmental
DEPARTMENT LEVEL
inter-unit

• UNIT LEVEL
• Line Units
• Support Units

WORK AREA U2 Bus. Mgt.Fundamentals
10
SUPRA-DEPT. LEVEL
inter-departmental
DEPARTMENT LEVEL
VISION

• LEADERSHIP
• Functions
• Philosophy
• Form

STRATEGY STRUCTURE SYSTEMS
inter-unit
VALUES

• UNIT LEVEL
• Line Units
• Support Units

11
SUPRA-DEPT. LEVEL
inter-departmental
WORK AREA P1 Work Processes
DEPARTMENT LEVEL
inter-unit

• UNIT LEVEL
• Line Units
• Support Units

12
SUPRA-DEPT. LEVEL
inter-departmental
DEPARTMENT LEVEL
inter-unit

• UNIT LEVEL
• Line Units
• Support Units

13
SUPRA-DEPT LEVEL
inter-departmental
WORK AREA P1 Work Processes
DEPARTMENT LEVEL
inter-unit

• UNIT LEVEL
• Line Units
• Support Units

14
SUPRA-DEPT LEVEL
inter-departmental
DEPARTMENT LEVEL
inter-unit

• UNIT LEVEL
• Line Units
• Support Units

15
VISION
VALUES

PM (Outcomes)

• DO WE HAVE THE RIGHT __________ ?
• Customers
• Key Products
• Services
• Business Strategy
• Org. Structure
• Work Processes
• Support Processes
• Equipment, Facilities,
• Technology,
• Information, etc.
• PEOPLE
• Right competencies
• Development process
• Feedback/Coaching
• (360o)
• Resolution Process

• Strategic Thinking
• Mission/Niche
• Theory of the Business
• (strategy/structure/systems)
• Prepare Business Case

Leadership Philosophy Individual Behavioral
Values Operating Systems Values
Behaviors
-

PM (Strategic Goals and
Objectives)

• Strategic Planning
• Set Direction
• Capacity Building
• Prepare Business Plan

Feedback / Coaching (360o) Resolution Process
(Discipline System)
PM (Input/Thro- ughput/Output)

• Tactical/Operational Plan
• Action Plan/Goals Objectives
• Resources Plan

WORK CULTURE
Monitoring Corrective Action
PM Performance Measures
PERFORMANCE
16
VISION
VALUES

PM (Outcomes)

• DO WE HAVE THE RIGHT __________ ?
• Customers
• Key Products
• Services
• Business Strategy
• Org. Structure
• Work Processes
• Support Processes
• Equipment, Facilities,
• Technology,
• Information, etc.
• PEOPLE
• Right competencies
• Development process
• Feedback/Coaching
• (360o)
• Resolution Process

• Strategic Thinking
• Mission/Niche
• Theory of the Business
• (strategy/structure/systems)
• Prepare Business Case

Leadership Philosophy Individual Behavioral
Values Operating Systems Values
Behaviors
-

PM (Strategic Goals and
Objectives)

• Strategic Planning
• Set Direction
• Capacity Building
• Prepare Business Plan

Feedback / Coaching (360o) Resolution Process
(Discipline System)
PM (Input/Thro- ughput/Output)

• Tactical/Operational Plan
• Action Plan/Goals Objectives
• Resources Plan

WORK CULTURE
Monitoring Corrective Action
PM Performance Measures
PERFORMANCE
17
SUPRA-DEPT. LEVEL
inter-departmental
DEPARTMENT LEVEL
inter-unit

• UNIT LEVEL
• Line Units
• Support Units

18
SUPRA-DEPT. LEVEL
inter-departmental
DEPARTMENT LEVEL
inter-unit

• UNIT LEVEL
• Line Units
• Support Units

19
SUPRA-DEPT. LEVEL
VISION

• LEADERSHIP
• Functions
• Philosophy
• Form

STRATEGY STRUCTURE SYSTEMS
inter-unit
VALUES
inter-unit

• UNIT LEVEL
• Line Units
• Support Units

20
SUPRA-DEPT. LEVEL
inter-departmental
VISION

• LEADERSHIP
• Functions
• Philosophy
• Form

STRATEGY STRUCTURE SYSTEMS
DEPARTMENT LEVEL
inter-unit
VALUES
inter-unit

• UNIT LEVEL
• Line Units
• Support Units

21
WORK AREA D1 Leadership Team (Parallel Org)
SUPRA-DEPT. LEVEL
inter-departmental
DEPARTMENT LEVEL
inter-unit

• UNIT LEVEL
• Line Units
• Support Units

22
WORK AREA S/D2 Management Team (Hierarchy)
WORK AREA S/D1 Leadership Team (Parallel Org)
SUPRA-DEPT. LEVEL
inter-departmental
WORK AREA P1 Work Processes
DEPARTMENT LEVEL
inter-unit

• UNIT LEVEL
• Line Units
• Support Units

WORK AREA U2 Bus. Mgt.Fundamentals (S/S/S)