National Employment Services Association

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National Employment Services Association
Making Compliance Work For You.
Presented by
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Understanding why the contract is important on a
daily basis
I
compliance
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• Without proper adherence to the contract and
  appropriate record keeping we are unable to
  demonstrate that we have done our jobassisting
  jobseekers to gain sustainable outcomes

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• Compliance adds to admin drag
• Compliance doesnt help people get jobs
• My performance is being judged unfairly because
  of compliance issues

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• Outcomes
• Explain what compliance can do to reduce admin
  drag
• Explain what effective compliance can do to lift
  sustainable outcomes
• Raise awareness of compliance resources and how
  to use them
• Develop skills in identifying compliant practice
• Make yourself a hero at the office

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• Disclaimer
• Your Organisations policy overrides any advice
  we may give today.
• Our opinions while very well informed, may not be
  DEWRs opinion!
• When in doubt seek written clarification from
  your Contract Manager.

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• What happens if you dont comply!

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• RECOVERY

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• Compliance is not about keeping DEWR happy or
  management off your back
• COMPLIANCE IS ABOUT BEST PRACTICE

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• Giving a professional service to our clients
• Handing on or receiving quality files will
  reduce job seeker frustration and allow us to
  make appropriate referrals.
• Efficient, structured note taking will reduce
  admin drag.

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• Reduce unnecessary admin tasks by getting things
  right the first time
• Imagine if you could rely on the accuracy of the
  information passed on in a file from a departing
  workmate!
• We have also heard of practitioners having to
  update and complete files at audit timesurely
  that cant be true!

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• Provide a record of the services we have
  delivered to our clients
• Show DEWR we have delivered what they paid for
• Quality notes provide strong evidence to
  challenge difficult job seekers
• i.e. Ive already tried thatWell its not
  shown here in your file

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• A Job Network Manager worried about compliance!

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• Become the golden child of the office team
• Management at all levels wake in the middle of
  the night in a cold sweat worrying over
  compliance issues
• Taking a proactive role in compliance is your
  chance to win a few brownie points with the
  powers-that-be.

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The Contract

• The Contract is a legally binding agreement
  between the Commonwealth and employment service
  providers
• Specifies the services being purchased details
  requirements
• Specifies conditions which must be adhered to
• Outlines responsibilities consequences for
  failure to act appropriately.
• Includes provision for sanctions

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Compliance Monitoring

• DEWR conduct compliance monitoring to
• Confirm they are receiving the services they have
  purchased
• Confirm that the service requirements have been
  met particularly quality services for job
  seekers
• Confirm tax payers are receiving value for money
• Ensure that the market is equitable

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• When contract managers conduct compliance
  monitoring visits they will look for
• evidence
• the contractual requirements have been delivered.
  
• Outcomes do not speak for themselves..
• Outcomes alone ? Quality or Compliance

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• Golden Rule No 1
• Know the Contract

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EMPLOYMENT SERVICES CONTRACT 20062009 - Whats
in it?

• PART BSPECIFIC CONDITIONS for Job Network
• 1. INTERPRETATION
• 2. JOB NETWORK SERVICES
• 3. JOB SEARCH SUPPORT SERVICES
• 4. INTENSIVE SUPPORT SERVICES
• 4A. FLEXIBLE SERVICING ARRANGEMENTS
• 5. JOB SEARCH FACILITIES
• 6. ACTIVITY AGREEMENTS
• 7. JOB SEEKER ACCOUNT
• 8. TRAINING ACCOUNT
• 9. LENGTH OF ASSISTANCE TO A FJNE JOB SEEKER
• 10. FEES
• 11. REFERRALS AND RELOCATION AND CHANGE OF
  PROVIDER
• 11A. APPOINTMENTS FOR ELIGIBLE JOB SEEKERS
• 12. PERFORMANCE MANAGEMENT
• 13. PROMOTION OF JOB NETWORK SERVICES
• 14. INSURANCE
• 15. CONTINUATION OF SERVICES AFTER SERVICE PERIOD

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INTERPRETATION SECTION Definitions that Matter

• Effective Exit occurs when a Fully Job Network
  Eligible Job Seeker
• (i) moves off a qualifying income support
  sufficient to break the Fully Job Network
  Eligible Job Seekers continuity of Registration
  
• (ii) is not on a qualifying income support and
  turns 21 years of age, unless the Fully Job
  Network Eligible Job Seeker is in a period of
  Intensive Support Customised Assistance, which
  may continue to completion with the Fully Job
  Network Eligible Job Seekers agreement
• (iii) is referred to Disability Employment
  Services or equivalent
• (iv) leaves the workforce
• (v) achieves the assessed level of restricted
  work hours in employment which is an Intensive
  Support Outcome for an Interim Payment Period or
  is an Intensive Support Under 12 Month Outcome
• (vi) who is in receipt of a Parenting Payment or
  Carer Payment achieves the chosen reduced working
  hours which is an Intensive Support Outcome for
  an Interim Payment Period or is an Intensive
  Support Under 12 Month Outcome
• (vii) who is not the subject of an activity
  test, or who has part time participation
  requirements, achieves an Intensive Support
  Outcome for an Interim Payment Period or an
  Intensive Support Under 12 Month Outcome
• (viii) who is not the subject of an activity test
  chooses to withdraw from Job Network Services
• (ix) who has commenced Intensive Support
  Customised Assistance before reaching a period of
  Registration that is 12 months in duration, moves
  off qualifying income support and successfully
  completes an Interim Payment Period

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Service Requirements

• 3.4 The Provider must at the first interview
  with an Eligible Job Seeker provide Job Search
  Support Services to Eligible Job Seekers, which
  include the following
• (a) explaining the relevant Job Network Services
  and Job Placement Services
• (b) creating and lodging a Vocational Profile
  and lodging a resume in DEWR IT Systems and
  ensuring the Eligible Job Seeker has a copy of
  their resume
• (c) explaining how JobSearch matches Vocational
  Profiles to available vacancies for notification
  of auto-matches
• (d) establishing a password for the Eligible Job
  Seeker for access to auto-matches through the
  Eligible Job Seekers personal page
• (e) identifying to the Eligible Job Seeker
  additional methods for receiving auto matches
  and appointment reminders from JobSearch and
  recording on DEWR IT Systems the Eligible Job
  Seekers preferred method for receiving such
  matches and reminders, including email, SMS or
  telephone message bank services for the Eligible
  Job Seeker, as required
• (f) providing advice about the best ways to look
  for and find work
• (g) explaining the use and access to job search
  facilities where those facilities are at the
  Providers Site
• (h) showing the Eligible Job Seeker how to
  search for job vacancies through JobSearch
• (i) providing the Eligible Job Seeker with an
  initial list of appropriate job matches and
• (j) where required, providing access to an
  interpreter.

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• Golden Rule No 2
• If you are not sure check..
• Organisation
• DEWR websites
• Contract Managers
• NESA

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www.escn.gov.au Operational Advice, Job Aids and
Forms 

• This webpage contains Job Network operational
  and policy advice such as
• ? Policy guides
• ? Fact sheets
• ? Job aids
• ? Forms
• ? Provides links to other sites

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National Policy Clearinghouse
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Not sure and cant find an answer?

• NESAs Here to support you.
• Contract Compliance training and services
• Website www.nesa.com.au
• NESA Newsletter Constant Connections
• Help Desk [phone]

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• Golden Rule 3
• Ensure your files reflect contract requirements

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Principles of Better Practice for File Notes

• File Notes should be
• Well targeted
• Objective and factual
• Consistently and promptly recorded
• Written in a respectful manner
• Written with consideration to potential audience
• Supported by other evidence where appropriate

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Exercise

• The good, the bad and the ugly

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Meet John

• 6.4.05
• John attended his appointment. Reviewed JSCI.
  PFWA/JSP completed. I have referred John to CRS
  for career counselling course and let them know
  about his literacy issues. John has also been
  booked in for JST modules. Johns resume is out
  of date so we will review next appointment.
  Looked at vacancies nothing suitable.

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More about John

• 6.4.05
• John attended CA1 commencement appointment.
  Reviewed JSCI responses - no changes required.
  JN services and obligations explained and consent
  to disclose forms completed. Vocational Profile
  reviewed and return to work assessment completed.
  

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More about John

• 6.4.05
• John is a young jobseeker with limited employment
  history and skills and a year nine education. He
  reports low literacy however is unwilling to
  consider training at this stage. John stated he
  would do anything and was unable to identify any
  specific vocational goals. We reviewed current
  vacancies but nothing suitable was available.
  Discussed with him attending career counselling
  with CRS as an opportunity to clarify goals and
  provide a basis for training and development
  plan. John has agreed and an appt has been made
  with CRS for next week.

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More about John

• 6.4.05
• PFWA/JSP completed to reflect RTW plan which
  includes career counselling, updating resume, and
  attending JST modules to improve job search
  skills particularly in interview and cold canvass
  techniques, and application letters. Will review
  other skill development needs when vocational
  goals are better defined. Next apt for two weeks,
  John has agreed to bring in completed resume
  proforma and examples of ads for positions he
  would be interested in applying for. John has
  been offered assisted job search to accommodate
  his literacy issues.

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Meet Jack
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Meet Jill
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More about Jill
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More about Jill
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Meet Homer

• 20.5.06
• Homer attended for his appointment, VP completed
  and job search advice provided. Resume produced
  and given to him. Showed him the kiosk and
  review AJS no real vacancies to match to his
  skills referred to CRS for Career Planning.

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Another Option for Homer

• Build template forms from the contract
• Keep forms well targeted and simple
• Use version control communicate with others
• If you use forms complete all the boxes

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• Conclusion
• Compliance reduces admin drag
• Compliance helps people get jobs
• Your performance will be judged fairly if you
  create an accurate record of service delivered

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• Remember the golden rules

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• Golden Rule No 1
• Know the Contract

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• Golden Rule No 2
• If you are not sure check..
• Organisation
• DEWR websites
• Contract Managers
• NESA

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• Golden Rule 3
• Ensure your files reflect contract requirements

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