InHome Delivery Instructions

1

• In-Home Delivery Instructions
• for
• Standard Mail
• MTAC Presentation
• February 05, 2003

2
Issue

• Focus on Standard Mail with
• Requested IHD (In-Home Date) and
• Arrives at DDU past IHD or Sale Date
• Need for Standardized verbiage, format,
  placement
• Relative to mailer requested IHD
• Instructions for disposition if received past IHD
  or Sale Date

3
Desired Results

• Mailers will specify IHD on mailpiece
• In consistent location
• Using standard verbiage (clear and concise)
• Along with disposition instructions

4
Desired Results

• USPS will prepare communications plan to
• Disseminate instructions
• Distribute training materials to mailers and USPS
• Facilitate proper mail preparation
• Ensure adherence to operating procedures

5
Actions Taken

• Workgroup approved at November MTAC meeting
• Convened series of telecons (Dec. 4 and 19, Jan.
  16)
• Focused on
• Definitions
• Operations decision processes
• Standardized verbiage and placement

6
Results To Date - Definitions

• PIHD Past In-Home Date
• Received after requested In-Home Date, but
• Before Sale or Event Date
• PED Past Event/Expiration Date
• Received after Sale or Event advertised, or
• After a Published Expiration Date

7
Results To Date - DDU Delivery Instructions
8
Results To Date Verbiage and Replacement

• Example 1

May be blank
Could be NA
Do NOT have to have box around instructions.
To be located in address area, or inside piece on
page that is the other side of the address area.
Secondary location near Ancillary Service
Endorsements.
9
Results To Date Verbiage and Replacement

• Example 2

Required changes are Postmaster must be notified
of request and permission to withdraw and dispose
of mail. Dont deliver before message is
problematic. If mailing arrives more than two
days before in-home, post office cannot hold.
Mailers may not like Last day of Value, its
negotiable.
10
Mailers Request for Withdrawal or Disposal

• Currently two options (DMM D030.2.2)
• Option 1
• Attach facing slip to each package of mail with
  contact info
• Date after which mail is not to be delivered
• Authorizes withdrawal, but not disposal

11
Mailers Request for Withdrawal or Disposal

• Currently two options (DMM D030.2.2)
• Option 2
• Mailer sends written request to Postmaster of
  destinating office
• Letter sent before mail entry provides specifics
  and detailed description of mail
• Authorizes Withdrawal and Disposal if received
  after specific date

12
Mailers Request for Withdrawal or Disposal

• Proposed Option 3 (Modified Option 2)
• Authorizes Withdrawal and Disposal
• Provides instructions and last date of value
• Places printed authorization in standard location
  on mail piece
• Must be bold and clear type font

13
Next Steps

• Obtain Industry Feedback
• Standardized verbiage, location, font
• Options for providing instructions
• In the Interim
• Prepare communication plan
• Develop milestone timeline
• Draft training materials
• Finalize materials after industry feedback