IBM in Partnership with CPL Solutions

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Retail Excellence Ireland Anne Heraty Ceo Cpl
Resources plc April 21st 2009
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Cpl today

• Leading Irish employment services
  company - Strong specialist brands - National
  office network

m sales

• Growth N.Ireland and Central Europe - UK,
  Czech Republic,Slovakia, Poland Spain

• Strong diverse client base - We put over
  20,000 people to work on assignments in a diverse
  range
• of clients in a broad range of
  industries

Placing People First
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What we offer
The Human Resource Department for Small Business
Recruiting Selection
Training Development
Government Compliance
Cpl
Employer Liability Management
Performance Management
Payroll Admin
Owner Support, Expense Control, Net Profit
Protection
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Retail Sector

• A significant part of the Irish economy
• Accounts for almost a quarter of all consumer
  expenditure
• A large employer
• Almost 10 of Irish labour force employed in
  Retail
• 198,000 employed in the Retail sector in May 2008
• Source CSO

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Retail Sector
Source Forfas
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Retail Sector

• Large proportion of relatively low skilled
  workers
• Smaller number of managers and professionals with
  accounting, IT, and HR skills
• Labour costs account for the largest part of
  total operating costs

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Operating Costs
Source Forfas
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Retail Sector costs...

• Irish retailers face a higher minimum wage than
  the UK
• The cost of employing a Store manager in Dublin
  is significantly higher than in Belfast
• How can wage costs be managed?
• Shift optimisation
• No overtime
• Salary cuts?
• Redundancy?

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Competitiveness

• OR
• Better business performance through innovation
  and productivity

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Bottom line

• Consider a retailer with 24 employees and a wage
  bill of 600,000 and a profit before tax of
  200,000
• A 5 improvement in productivity/savings equates
  to an additional 30,000 pre tax profit
• The 30,000 represents a 15 increase in PBT

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Maximize performance

• People Performance

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Workforce Management

• People
• Critical Vs Pivotal employees
• Process
• Pivotal points
• Execution
• Delivers sustainable profitability

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Workforce management

• Critical Vs Pivotal Employees
• Retail
• Store managers
• Sales Assistants
• Shelf packers
• Buyers

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Workforce

• The performance of frontline employees is
  mission critical and these employees can
  materially affect the financial performance of
  your organisation
• Align employees performance with financial and
  operational goals to increase bottom line results

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Maximise profitability

• Focus on profit, not revenue
• Understand which services and customers
  generate your profitability
• Ensure that everyone understands their impact
  on profitability
• Get everyone involved in generating ideas to
  improve profitability
• Have a profit plan

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Good vs. poor performers
Cost time money at best ineffective, at worst
devaluing
Add value save time drive business revenues a
real asset
Employers
Successful motivated developing skills a
positive influence
Unhappy stressed stagnating skills
de-motivating to others
Employees
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Create the vision
Loyal Customers

• Success

Committed Talented Motivated People
Strong Financial Returns
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• Thank you
• Anne Heraty
• CEO Cpl Resources plc