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ESA Fee PaymentClifford HengChannel Support
Manager
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Agenda

• ESA Fee Payment Process
• MS Invoice
• Q A

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Hi-Level ESA Fee Payment Process

• MS bills the end-customer
• End-customer pays MS within 30 days from date of
  invoice
• ESA Fee Payment Report gets generated every 2
  weeks as when there are payments from the
  End-Customer
• ESA raises an invoice via MS Invoice within 90
  days upon receipt of ESA Fee Payment Report
• ESA gets paid based on meeting criteria within 10
  days of Invoice generated

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ESA Fee Payment Invoice Submission

• Once MS has invoiced the end-customer, and when
  the customer pays MS within 30 days, an ESA Fee
  Payment Report is generated every 2 weeks (as
  when there are any on-going customer payments)
• Reports includes all payments received from
  customer
• and credits issued to customer
• APLQuest will email this report to the respective
  ESA
• Email will contain ITR in the subject header
• Use this ITR as part of the Invoice number
• Invoice number is 16 char length
• ESA checks this Report (scorecard) for accuracy
• ESA has 90 days from day ESA Fee Payment Report
  is generated to submit the invoice
• If there are any disputes
• ESA has 30 days from day ESA Fee Payment Report
  is generated to submit any disputes
• Please refer to next slide ESA Fee Payment
  Dispute
• If there are no disputes
• ESA submits an invoice via https//invoice.microso
  ft.com using the blanket ESA Fee Payment PO
  number under the correct MS Vendor Name
• MS will approve valid invoice and pay ESA within
  10 business days upon receiving invoice via wire
  transfer

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Schedule B Enterprise Software Advisor Fees This
Enterprise Software Advisor Fee schedule is
effective for all Enterprise invoices paid in
full after January 1, 2004.
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ESA Fee Payment Example
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ESA Fee Payment Invoice Submission
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ESA Fee Payment Invoice Submission
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ESA Fee Payment Dispute

• ESA has 30 days from day ESA Fee Payment Report
  is generated to submit any disputes
• ESA Submit disputes to APLQuest_at_microsoft.com
• Relevant and appropriate resolution advise will
  be provided to ESA for further action

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ESA Fee Payment Dispute

• When an ESA disputes the Fee payment amount
• BEFORE the ESA raises the invoice
• The corrected amount will be reflected in a new
  ESA Fee Payment Report within 3 business days
• AFTER the ESA has raised an invoice
• The new adjusted details will appear in the next
  ESA Fee Payment Report

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EA Direct Credit Adjustment

• When the End-customer disputes the invoice amount
  
• The corrected amount will be reflected in a next
  ESA Fee Payment Report
• The ESA Fee will be adjusted accordingly

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MS Invoice
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ESA blanket PO number

• Aplquest will send a unique blanket PO number to
  each ESA.
• One time PO for every year and used for the
  entire fiscal calendar
• ESA is to use this PO for the remaining fiscal
  year for any ESA Fee payment invoices when
  entering details in MS Invoice
• Any change in PO will be informed by
  Aplquest

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MS Invoice Login Page
url to MS Invoice
Key in your vendor ID password then click
Login
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Raising an Invoice
Click on PO Invoice
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Enter blanket PO number
Enter blanket PO then click Find
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Enter Invoice Details
Important to enter ITR assigned to Fee Payment
Report (16 char)
Enter layhweet
Ensure amount on ESA Fee payment report equals
the total amount keyed in before the Continue
button is clicked
Alternative ITR input area
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Invoice Confirmation

• After the Continue button is clicked, a
  Confirmation of the invoice details will be
  displayed
• Verify the details to be correct then click on
  the Submit button
• a Document number will be generated
• Keep this Document number as reference for follow
  up, enquiries, match against payment
• MS will pay within 10 days of invoice date