Keeping Drakes Party Store Clean

1
Keeping Drakes Party Store Clean

• Excellent Student
• 4/9/06

2
Setting and Participant Description

• Drakes Party Store on the the corner of Drake
  and W. KL Ave.

• 4 male employees, all college students of
  various races, and 1 manager.

3
Reason to Intervene

• Drakes Party Store is having problems keeping
  the store clean.

• Night crew employees are not sorting, stacking,
  or boxing empty beer bottles.

4
Analyze the Natural Contingencies

• Employees are not fully cleaning because there
  are no current contingencies.

• The ineffective natural contingency and the
  natural competing contingency have outcomes that
  are too small and improbable to control behavior.

5
Analyze the Natural Contingencies

• Ineffective Natural Contingency

Given amount of unfinished job tasks
Sort, box, and stack bottles
Infinitesimally higher amount of finished job
tasks
6
Analyze the Natural Contingencies

• Natural Competing Contingency

Given amount of time to chat
Sort, box, and stack bottles
Infinitesimally more time to chat
7
Specify the Performance Objectives

• Increase night crew employees daily tasks

• Sorting

• Boxing

• And stacking bottles
• to 100 of the time!

8
Input-Process-Output Model
(Employees sort, box, and stack bottles 100
of the time) Output Production 50
Employee Discount (Employees do not sort, box,
and stack bottles 100 of the time) Input
9
Design the Intervention

• The manager Joe White and I got together to
  devise an effective plan.

• After hours of pondering a light bulb went off.

• Broke college kids love saving money!

10
Design the Intervention Contd.

• An avoidance of loss PM contingency would be most
  effective

• The opportunity for a 50 discount is the
  reinforcer.

• It is obtained by completing bottle tasks

• 7 nights a week!

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Design the Intervention

• Three Contingency Model of Performance Management

Infinitesimally higher level of finished job
tasks.
Given level of unfinished job tasks
Sort, box, and stack bottles
SD Every night by 200 am
Will lose opportunity for 50 discount on Thursday
Will not lose opportunity for 50 discount on
Thursday
Sort, box, and stack bottles
Fear of loss of 50 discount
No fear of loss of 50 discount
Sort, box, and stack bottles
12
Implement the Intervention

• A mandatory work meeting was called in place by
  the manager, Joe White

• a verbal description of work expectations was
  delivered by Joe.

13
Implement the Intervention Contd.

• The following night was the start of test

• It will take 7 consecutive days of bottles
  fully done, and a handsome reward will come their
  way.

14
Evaluate the Intervention

• We started with a verbal rule from Joe...

• Finally, a 50 discount for the employees on any
  item.

Ineffective!
Goal Accomplished!

• Then we gave feedback...

A little better
15
Evaluate the Intervention
16
Recycle-real or hypothetical?

• Hypothetically, my recycle would be simple

• The discount would be rewarded after 1 month if
  bottles are done every day

17
Personal Experience

• This was a wonderful experience!

• My manager was pleased with the results and
  wants to continue the intervention.

• This was a hands on learning experience that
  has enhanced my appreciation for behavioral
  analysis!

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Questions or Comments???