WLR3 ISDN2e Assurance Structured Question Codes

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WLR3 ISDN2e Assurance Structured Question Codes

• Issue V1.1 25/03/2009
• Document re issued for the launch of ISDN2
• Business Transformation Unit (BTU)
• Please do not forward, republish or
• permit unauthorised access. The content
• is accurate at the time of writing and is
• subject to change.

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Contents

• 1. Version History
• 2. List of Structured Question Codes applicable
  for ISDN2e T2R
• 3. Question Flow

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Version History
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ISDN-2e List of Structured Question Codes
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ISDN-2e List of Structured Question Codes
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ISDN-2e List of Structured Question Codes
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ISDN-2e List of Structured Question Codes
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ISDN2E Structured Question Codes
Please find below an illustration of some of the
common questions that can be posed by CPs to the
End User to arrive on a SQC.
What is the type of problem?
Physical damage to line/ problem
Calling and network feature problem
Call related problem
What is the nature of damage?
SQC ESF
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Damage at end user premises
Underground cabling/line plant
Overhead Cabling/line plant
SQC DRO
SQC DRU
SQC DRW
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ISDN2E Structured Question Codes
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Difficulty making outgoing calls and receiving
incoming calls
Difficulty making outgoing calls
Difficulty receiving incoming calls
Does it affect all extensions?
Is CPS present on the line?
Does it affect all calls?
Yes
Yes
No
Yes
No
No
SQC CO, NSY- Provide the down times.
SQC NU, CIE, FNT- Supply 5 problem numbers SQC
CO, NSY, OWT, BR, BNR, UTR,NR, RTP SQC PET -
Supply 5 problem numbers or provide the downtimes
SQC CO, NSY- Supply 5 problem numbers or provide
the downtimes SQC FNT- Provide 5 problem
numbers SQC OHR, MSF, OWT, PET, BR,BNR, RTP,
UTR, NU
No network problem
SQC NDT, FNT, OHR, RTP, UTR SQC NU- Supply 5
problem numbers SQC CO, NSY, OWT, PET, WNO-
Supply 5 problem numbers or provide the downtimes
Try prefixing with 121/141/1280 and report to CPS
provider if problem still persists
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Thank You