Business Process Outsourcing

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Business Process Outsourcing

• Your New Product
• Expert Services
• Increase Profitability

2
Define

• What is Business Process Outsourcing?
• Why is this a new product?

3
Identify

• Project Categories
• Additional Industry Opportunities

4
Educate

• How to sell Business Process Outsourcing.
• How to close the deal.
• How to complete the project.

5
Educate

• How to recruit for Projects.
• How picking the right team will increase your
  profit.

6
Identify

• How to track repeat business.
• How to uncover residual business.

7
Define

• What is Business Process Outsourcing?
• Why is this a new product?

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What is Business Process Outsourcing?

• Business Process Outsourcing involves clients
  contracting with Mary Kraft Associates, Inc.
  Project S.T.A.R.T. division to perform functions
  that support the clients business.

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These functions are commonly called back house
operations. By contracting with Project
S.T.A.R.T., our client can concentrate on their
key business objectives, while we manage and
operate the back house operations or special
projects.
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Project

• Project (proj'ekt , -ikt) n. 1. A particular
  plan or intention. 2. A planned or
  contemplated venture.

Project S.T.A.R.T.

• A unique program designed exclusively by Mary
  Kraft Associates Inc. to provide a
  sophisticated task-trained workforce to
  streamline complex labor intensive projects in
  todays business settings.
• This process eliminates your need to recruit,
  hire, train, and supervise extra employees.
  S.T.A.R.T. allows you to continue your daily work
  routine and still meet your project deadline.

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The Project S.T.A.R.T. Process

• Define Needs
• Set the Appointment
• Task and Time Analysis
• Write Proposal
• Present Proposal
• Proposal Acceptance and Authorization
• Project Completion
• Satisfaction Sign-off
• Bill Project
• Get paid

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This Cost effective solution will provide

• Budget Controls
• Increased Productivity
• Increased Profitability
• Relieved Personnel Stress
• Logistical Options for Project Implementation

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Project Reporting
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Project Management
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Identify

• Project Categories
• Additional Industry Opportunities

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Recognizing a
Business Outsourcing Opportunity
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Define the clients needsDo they have defined
parameters or are their needs related to a
specific task?
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Ask the right questions!

• Why are you using these temporary employees?
• Would it be beneficial to have someone else
  manage this task or assignment?
• Would it be beneficial to your organization if
  this task could be completed after-hours or on
  the weekends?
• Is there a deadline?
• How many people will you need to complete this?
• Would it be beneficial to get this accomplished
  in a few days rather than a few weeks?
• Are you paying overtime to your regular
  employees?

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IdentifyTypes of Projects
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Types of Projects

• Records
• Data Entry, Conversions, Purges, Labeling,
  Filing, Transcription, Audits
• Inventories
• Training
• Consulting
• Shipping
• Holiday surges, Mailroom
• Telemarketing
• Outgoing, In-coming, Tourism, Non-Profit
• Conventions
• Registration, Room Attendants, Runners
• Moving
• Relocation, Equipment inventories

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Educate

• How to sell Business Process Outsourcing.
• How to close the deal.
• How to complete the project.

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Selling Business Process Outsourcing

• Streamlined Process
• No overtime reduced employment costs
• No employment liabilities
• Defined cost parameters
• Completed efficiently and effectively
• Completed on a timely basis
• No interruption to daily workflow or focus.
• No client management responsibilities.

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Closing the Deal !
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Proposal Writing and Presentation

• Task and Time Analysis
• Write Proposal
• Present Proposal
• Proposal Acceptance and Authorization

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Handouts

• Blank Proposal Prep
• Blank Proposal
• Blank P L
• Examples of Proposals
• Procedures for Task and Time Analysis

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Completing the Project

• Screen
• Recruit
• Task Training/Orientation
• Project Completion
• Quality Assurance
• Sign-Off
• Project Review
• Billing
• Collection

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Obtain ClientTestimonialsandReferrals
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Testimonial Document
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Recruit

• How to Recruit successfully for Projects.
• How the selection of the right team will increase
  your profit.

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Recruiting for the Project

• Determine skill set from the task and time
  analysis
• Match tasks and employees
• Testing
• Past performance
• Reference information
• Canvas staff for assigned project availability
• Determine the number of staff needed to staff the
  project
• Hire staff
• Large project
• Specific deadlines
• Review the performance of the staff
• Timekeeping
• Production
• Accuracy
• Teamwork
• Complete the project recap and evaluation
• Make notes for future project staffing comparison

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Identify

• How to track repeat business.
• How to uncover residual business.

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• Yearly Calendar
• Day-timer
• Software Package

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Additional Partnering Opportunities

• Office Equipment Dealers
• Moving companies
• Events planners
• Trade organizations
• MBE/ WBE/ DBE
• Equipment Companies
• Governmental Agencies
• Convention Bureaus