David Pettigrew

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David Pettigrew

• Regional Director

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The Traditional TMC is Dead?
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Online v TMC

• Business travel itineraries booked on public
  Internet sites (such as Orbitz, Expedia,
  Travelocity, and the airlines direct sites),
  have been found to average US75 more per
  itinerary than those booked by a corporate travel
  agency
• Since 2001agency fares were equal to or lower
  than those offered online sites in over 91 of
  itineraries.

Topaz International
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Why?

• Web fares increasing
• LCC sites confusing
• Hidden Charges
• TMC fees are low

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Connecting to the Future of Travel

• The challenge for all TMCs is connecting your
  travellers with their choice of supplier
  inventory
  
• Previously, a GDS connection offered the most
  technologically advanced method of accessing
  flight, car rental, rail and hotel inventory
  
• Travel purchasing has changed significantly

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Asia is very Complex
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China OTAs Success Story

• Still small 1 compared to 30 in the USA
• Ctrip.com, accounting for 54.2 of the market
  last and eLong.com, with 17.8
  
• Starting to penetrate TMC market
• Still very labour-intensive
• Traditional payment methods favored due to high
  cost of merchant fees
  

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How do we handle this increasingly complex
environment?
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HRG Universal Super Platform Connecting to
Supplier Systems
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