Tarrant County 9-1-1 District

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Tarrant County 9-1-1 District PSAP Managers
Meeting Friday, March 6, 2009 900 a.m. to 1200
noon Tarrant County 9-1-1 District
Office Training Room 2600 Airport Freeway Fort
Worth, Texas
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• AGENDA
• 1. Welcome, Opening Remarks, On Time Drawing
  Wanda McCarley
• 2. Prize drawing for on-time arrivals
• Whats new with Wireless and VoIP Bill Horne
• 4. Update on 10-digit emergency lines Kevin
  Kleck Yvonne Serl
• 5. Ford SYNC 9-1-1 Assist Program Yvonne Serl
• 6. Video Relay Services and 9-1-1 calls Wanda
  McCarley
• 7. National 9-1-1 Education Month Alisa
  Simmons
• 8. Grand Prize Drawing

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AGENDA ITEMS 12 Welcome, Opening Remarks, On
Time Drawing Wanda McCarley
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AGENDA ITEM 3 Whats new in Wireless and
VoIP Bill Horne
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Femtocell

• A femtocell is a small cellular base station that
  a customer can purchase to connect to his/her
  broadband Internet service in a home or office to
  gain improved cell phone service indoors in areas
  where a cellular carrier's macro network coverage
  is inadequate. It is a device similar in
  appearance to a wireless internet router.

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Femtocell
Artist unknown Source intomobile.com
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WHAT IS THIS NUMBER?

• 74.72

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9-1-1 CALLSANY PSAP AT ANY HOUR

• Of every 10 calls
• 3 from landline phones
• 6 from regular wireless phone
• 1 from NSI wireless phone

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AGENDA ITEM 4 Update on 10-digit Emergency
Lines Kevin Kleck Yvonne Serl
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• AGENDA ITEM 5
• Ford SYNC 9-1-1 Assist Program
• Video
• PowerPoint by Heather Herriage, Ft. Worth PD
• Yvonne Serl

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What is SYNC?

• SYNC is an entertainment and communications
  system available in Ford, Lincoln, and Mercury
  vehicles
• It is voice activated
• It is compatible with Bluetooth enabled devices
  including cell phones and media players

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What can SYNC do?

• Hands free calling
• Audible texting
• Voice activated music from a media player
• Provide traffic information and directions
• 911 Assist

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What is 911 Assist?

• 911 Assist was created with support from NENA and
  APCO
• 911 Assist will call 911 directly in the event of
  a vehicle crash that caused airbag deployment
• This is achieved via a Bluetooth paired connected
  phone

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How does 911 Assist Work?

• There is a vehicle crash with airbag deployment
• SYNC will announce to the vehicle occupants that
  it is calling 911 unless they press the cancel
  (phone) button in their vehicle

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How does 911 Assist Work?

• If the call is not cancelled within 10 seconds
  the system will then call 911
• The PSAP responsible for the vehicles
  transmitted location will receive the call from
  SYNC in the same manner as any other standard
  wireless call

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Receiving a 911 Assist Call

• Upon receiving a 911 Assist call the call taker
  will hear the following message
• Attention a crash has occurred in a (Ford,
  Lincoln, or Mercury) vehicle. Press 0 at any
  time to speak with vehicle occupants.

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Receiving a 911 Assist Call

• If GPS data is available you might also hear this
  announcement
• Attention a crash has occurred in a (Ford,
  Lincoln, or Mercury) vehicle. Press 1 at any
  time for location information. Press 0 at any
  time to speak with the vehicle occupants.
• If you press 1 you will receive a recording that
  will provide the X and Y coordinates of the
  vehicle
• You may still press 0 at any time to speak with
  occupants

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If the Vehicle Occupants Turn Off the Vehicle and
Open the Door

• You will no longer be able to use touch tone
  commands
• Additionally the call will be transferred to the
  connected cell phone
• You will need to remind your caller to take their
  phone with them when exiting the vehicle

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Things to be Aware of

• You might receive a 911 Assist call in the middle
  of the announcement
• SYNC operates using the vehicles sound system,
  therefore you will be able to hear anything going
  on from anywhere within or close to the vehicle
• SYNC operates with the connected cell phone,
  therefore it is possible for a 911 call to be
  placed without there being a vehicle crash

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AGENDA ITEM 6 Video Relay Services and 9-1-1
Calls Wanda McCarley
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FCC Order Video Relay Service
Allows user of Video Relay Services or IP Relay
services to be called using numbers linked to the
North American numbering plan. VRS IP Relay
Service Providers must deliver emergency calls to
PSAPS via existing 9-1-1 Network This includes
ANI and ALI providing specific data elements A
three month pre registration period was enacted
Users of these services must register with a
relay provider of their choice The order became
effective December 31
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FCC Order Video Relay Service

• 9-1-1 Calls will route based on information
  contained in the registration
• If the caller moves and does not change the data
  on file with
• their relay service, calls will route based on
  the old data
• The ALI screen is not fully developed but it
  should contain
• gt Callers registered location and callback
  number
• gt VRS provider company name
• gt Interpreter Identification number or IP
  Relay provider
• gt Company name with Communication Assistant
  (CA)
• identification number
• Call backs are accomplished by routing the
  call back through the relay center
• Relay centers must provide priority attention
  to both emergency calls and emergency callbacks.

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AGENDA ITEM 7 National 9-1-1 Education
Month Alisa Simmons
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AGENDA ITEM 8 Grand Prize Drawing Staff Th
ank you for your time, have a great day!