Click the position of interest

1
Click the position of interest
Chief Executive Officer
Personal Assistant
Group Systems Manager
Group Marketing Manager
Group Sales Manager
Group Human Resources Manager
Group Operations Manager
Group Financial Controller
General Manager
Personal Assistant
Sales Coordinator
Property Manager
Executive Assistant Manager
Finance Manager
Food and Beverage Manager
Executive Chef
Front Office Manager
Reservations Manager
Maintenance Manager
Executive Housekeeper
Duty Manager
Assistant Accountant
Outlet Manager
Sous Chef
Banquet Manager
Central Credit Controller
Night Auditor
Chef de Partie
Food and beverage Supervisor
Banquet Supervisor
Guest Relations Supervisor
Reservations Supervisor
Housekeeping Supervisor
Accounts Payable
Commis Chef
Food and Beverage Attendant
Reservations Officer
Bar Attendant
Guest Relations Officer
Banquet Attendant
Gardener
Maintenance Person
Accounts Assistant
Room Attendant
Apprentice Chef
Commis Waiter
Kitchen Steward
2
EXECUTIVE ASSISTANT MANAGER Administration
Department
Position Description The role of the Executive
Assistant Manager is to assist the Property
Manager with the day-to-day operations of the
property and directly responsible for the smooth
operations and strategic planning of the Rooms
Division Department including revenue management,
human resource management, cost control and
overall profitability.
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Learning and development
Previous experience
Where this role leads
Some of the main duties Managing quality customer
service Monitoring dayto-day operations Financi
al management Business forecasting and
reporting Sales and marketing Human resource
management Liquor licensing management
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Permanent positions available
Relief positions available
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3
GENERAL MANAGER IAdministration Department
Position Description The role of the General
Manager is to take full responsibility and
develop strategic planning of the property
ensuring high standards in service,
administration and operational management is
achieved at all times. This position oversees a
smaller property including food and beverage
operations, rooms division, maintenance and small
retail operations.
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Learning and development
Previous experience
Where this role leads
Some of the main duties Managing and developing
strategies for continual quality customer
service Public relations and communications Fina
ncial management Business forecasting and
reporting Sales and marketing Human resource
management Owner relations Asset
management Liquor licensing management
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Permanent positions available
Relief positions available
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4
GENERAL MANAGER IIAdministration Department
Position Description The role of the General
Manager is to take full responsibility and
develop strategic planning of the property
ensuring high standards in service,
administration and operational management is
achieved at all times. This position oversees a
larger property including multiple food and
beverage operations, large rooms division,
maintenance and small retail operations.
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Learning and development
Previous experience
Where this role leads
Some of the main duties Managing and developing
strategies for continual quality customer
service Public relations and communications Fina
ncial management Business forecasting and
reporting Sales and marketing Human resource
management Owner relations Asset
management Liquor licensing management
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Permanent positions available
Relief positions available
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5
PERSONAL ASSISTANTAdministration Department
Position Description The Personal Assistant to a
Group Manager, Chief Executive Officer or General
Manager II provides valuable and confidential
support to the by assisting in senior
administrative and organisational duties.
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Learning and development
Previous experience
Where this role leads
Some of the main duties Assisting with all
communications Preparing and organising
meetings and events Scheduling appointments and
other meetings Administrative duties Preparing
and presenting reports Organising travel and
accommodation Client and supplier
relations Directing enquiries and
communications
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6
PROPERTY MANAGERAdministration Department
Position Description The role of the Property
Manager is to take full responsibility and
develop strategic planning of the property
ensuring high standards in service,
administration and operational management is
achieved at all times. This position oversees a
smaller property including rooms division,
maintenance and small retail operations.
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Learning and development
Previous experience A B C
Where this role leads
Some of the main duties Managing and developing
strategies for continual quality customer
service Public relations and communications Fina
ncial management Business forecasting and
reporting Sales and marketing Human resource
management Owner relations Asset management
Moving across
Permanent positions available
Relief positions available
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7
ACCOUNTS PAYABLE CLERKCorporate Support
Position Description The role of the accounts
clerk is to assist the Finance Manager by
processing and preparing financial documents and
data for compilation into financial reporting
requirements.
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Learning and development
Previous experience
Where this role leads
Some of the main duties Data entering daily
information Reconciliation of accounts and bank
balances Journal management Balancing
accounts Processing reports Analysing and
interpreting financial information Assisting
with month end reporting General account
enquiries
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8
ASSISTANT ACCOUNTANTFinance Department
Position Description The Assistant Accountant is
responsible for the day to day management of the
property Finance Officers based at each property
and is to ensure they carry out their tasks as
outlines in their position description.
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Learning and development
Previous experience
Where this role leads
Some of the main duties Internal auditing for
compliance Reconciliation of accounts and bank
balances Journal management Balancing
accounts Debtor control Creditor
control Analysing, interpreting and reporting
financial information Assisting with month end
reporting Specific account enquiries
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9
CHIEF EXECUTIVE OFFICERCorporate Support
Position Description The Chief Executive Officer
is responsible for the compliance and appropriate
operations of the company by ensuring all
Managers perform their duties according to
legislative, ethical and company standards and
requirements.
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Learning and development
Previous experience
Where this role leads
Some of the main duties Overseeing all Group
Managers Reporting to shareholders Ensuring
business compliance is met Building strategic
business partnerships and relationships Represent
the company on all financial matters Preparing
and presenting board and financial reports
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10
GROUP OPERATIONS MANAGER Corporate Support
Position Description The role of the Group
Operations Manager is to oversee the smooth
running of all hotels and resorts within the
region by assisting and overseeing Property and
General Managers duties and responsibilities.
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Learning and development
Previous experience
Where this role leads
Some of the main duties Overseeing all Property
and General Managers Reporting to the Chief
Executive Officer on day-to-day, monthly and
annual achievements and outcomes Conduct regular
inspections and visits to properties within the
region Provide assistance, support and training
to senior managers Act on behalf of the company
on operational and specific issues and
initiatives Work closely with Group Managers on
planning, initiatives and concepts.
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11
HUMAN RESOURCE MANAGERCorporate Support
Position Description The role of the Human
Resource Manager is to assist properties with key
functions, strategies and innovations in
recruitment and retention, learning and
development and Occupational Safety and Health.
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Learning and development
Previous experience A or B
Where this role leads
Some of the main duties Overseeing all Property
and General Managers Reporting to the Chief
Executive Officer on day-to-day, monthly and
annual achievements and outcomes Conduct regular
inspections and visits to properties within the
region Provide assistance, support and training
to senior managers Act on behalf of the company
on operational and specific issues and
initiatives Work closely with Group Managers on
planning, initiatives and concepts.
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Permanent positions available
Relief positions available
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12
MARKETING MANAGERCorporate Support
Position Description The role of the Marketing
Manager is develop long and short term strategies
to promote all properties either individually or
as a group with marketing campaigns and
promotional concepts and ideas.
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Learning and development
Previous experience
Where this role leads
Some of the main duties Develop, implement and
evaluate annual marketing plans and
strategies Conduct analysiss of individual
properties and group needs Provide a consistent
range of promotional campaigns Manage marketing
budgets to achieve the best results Work closely
with the sales team and properties to ensure all
marketing activities are effectively
executed Present marketing activities,
promotions, budgets and artwork to the Executive
Committee
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13
RECEPTIONISTCorporate Support
Position Description The role of the Receptionist
is act as the first point of contact for incoming
telephone calls, guests and visitors of the
corporate office and assisting in the day-to-day
administrative duties of the office.
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Learning and development
Previous experience
Where this role leads
Some of the main duties Meet, greet and direct
all visitor enquiries Politely answer and direct
all telephones calls Assist all departments with
administrative duties Send, collect and
distribute all mail
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14
SALES CO-ORDINATORCorporate Support
Position Description The role of the Sales
Coordinator is to assist the sales team to
achieve sales targets in an administrative role
by liaising with sales team members, clients and
the hotels and resorts within the company.
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Learning and development
Previous experience
Where this role leads
Some of the main duties Direct all sales
communications to the most appropriate sales team
member Organise and distribute sales packs to
clients, sales team members and Assist with the
data entry, compilation and presentation of
sales information Liaise with the hotels and
resorts to gather and distribute sales
information
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15
FINANCIAL CONTROLLERCorporate Support
Position Description The Financial Controller is
responsible for the efficient and effective
management of all corporate and property
financial functions and the timely management and
presentation of all financial reports.
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Learning and development
Previous experience
Where this role leads
Some of the main duties Analyse all financial
information, report and make recommendations on
financial outcomes of each hotel and resort Lead
and manage the finance team to meet reporting
deadlines Assist General Managers with efficient
and effective financial operations Ensure all
reporting and financial matters meets with legal
compliance Present financial outcomes to board
members, shareholders and owners
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16
SALES MANAGERCorporate Support
Position Description The Sales Manager is
responsible for attracting new business and
maintaining existing business by building and
supporting strong business relationships.
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Learning and development
Previous experience
Where this role leads
Some of the main duties Identify potential
clients and take steps to effectively build and
develop business relationships Act on leads from
hotels and resort or by any other form of
communication Contract and secure business for
all properties Report on all sales initiatives,
client traffic and business forecasting
Identify new industry sectors where new
business may be sought
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17
SYSTEMS MANAGERCorporate Support
Position Description The Systems Manager is
responsible for the smooth operations of all IT
and general technical equipment throughout the
Company.
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Learning and development
Previous experience
Where this role leads
Some of the main duties Ensure all IT equipment,
providers, support services and software is up to
date and working efficiently Identify issues
with IT and source and present a range of cost
effective options Administer special projects
and evaluate change or implementation for
effectiveness Plan, monitor and report on
scheduling of projects Assist hotels and resorts
with support on all IT and technical issues and
needs
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18
CENTRAL CREDIT CONTROLLER Finance Department
Position Description The Accounts Assistant is
responsible for the day-to-day management of all
monies received, preparation and organisation of
all accounts payable and receivable and
efficiently reporting all information to the
Finance Manager.
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Learning and development
Previous experience
Where this role leads
Some of the main duties Monitor all outstanding
accounts and take action to retrieve outstanding
funds Report on any outstanding accounts and
make suggestions for retrieving the
funds Process all payments received Present
regular reports to the hotels and resorts on any
outstanding accounts Liaise with and assist
accounts clerks in hotels and resorts to collect
outstanding funds
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19
FINANCE MANAGER Finance Department
Position Description The Finance Manager is
responsible for the efficient and effective
management of clustered property financial
functions and the timely management and
presentation of all financial reports.
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Learning and development
Previous experience
Where this role leads
Some of the main duties Analyse financial
information and report on the findings Advise
the Hotel General Manager on financial
matters Ensure all legal compliance is
met Provide and present detailed
reports Provide support and advice to Hotel
General Managers where needed
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Permanent positions available
Relief positions available
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20
ASSISTANT ACCOUNTANTFinance
Position Description The Assistant Accountant is
responsible for the day to day management of the
property Finance Officers based at each property
and is to ensure they carry out their tasks as
outlined in their position description.
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Learning and development
Previous experience
Where this role leads
Some of the main duties Analyse financial
information and report on the findings Advise
the Hotel General Manager on financial
matters Ensure all legal compliance is
met Provide and present detailed
reports Provide support and advice to Hotel
General Managers where needed
Moving across
Permanent positions available
Relief positions available
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21
ACCOUNTS ASSISTANTFinance Department
Position Description The Accounts Assistant is
responsible for the day-to-day management of all
monies received, preparation and organisation of
all accounts payable and receivable and
efficiently reporting all information to the
Finance Manager.
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Learning and development
Previous experience
Where this role leads
Some of the main duties Reconcile all
takings Process all payments and revenue and
prepare banking Ensure all information is
correctly documents in the appropriate journals
Provide and present daily reports Assist with
all debtor accounts Assist with all creditor
accounts
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22
BANQUET ATTENDANT Food and Beverage Department -
Banquets
Position Description The role of a Banquet
Attendant is to responsibly provide food and
beverage service to guests invited to events,
functions and exhibitions.
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Learning and development
Previous experience
Where this role leads
Some of the main duties Provide food and beverage
service in a prompt, polite and friendly
manner Assist guests wherever possible to ensure
a high standard of service is always
provided. Prepare, set up, clean up and close
down banquet rooms Set up and remove furniture
using appropriate equipment Provide responsible
service of alcohol at all times
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23
BANQUET MANAGER Food and Beverage Department -
Banquets
Position Description The role of the Banquet
Manager is to provide long term planning in
relation to financial, human resource, marketing
and promotions under the guidance and direction
of senior management.
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Learning and development
Previous experience
Where this role leads
Some of the main duties Ensure a high level of
quality customer service is achieved at all
times Forecast long and short term budgets based
upon targets, bookings and expenditure Present,
promote and sell banquet facilities maximising
all sales potentials Provide a high level of
human resource management of all
colleagues Communicate with all department heads
on upcoming banquets, guest needs and booking
requirements
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24
BANQUET SUPERVISOR Food and Beverage Department
- Banquets
Position Description The role of the Function
Supervisor is to ensure the smooth operation of
banquets, overseeing employees and ensuring guest
expectations are exceeded.
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Learning and development
Previous experience
Where this role leads
Some of the main duties Ensure a high level of
quality customer service is achieved at all
times Lead the banquet team with clear
direction, supervision and customer care Ensure
all banquets progress smoothly and exceed guest
requirements Monitor and transact all financial
transactions for appropriate handling Provide
and monitor the responsible service of alcohol at
all times
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25
APPRENTICE CHEFFood and Beverage Department -
Kitchen
Position Description An apprenticeship in
commercial cookery is usually three years under
the careful guidance of qualified trades people.
An apprenticeship is an opportunity to learn new
and exciting skills that may be used in a hotel,
restaurant or banquet facility and also great
skills to have at home too!
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Learning and development
Previous experience
Where this role leads

• Some of the main duties
• Prepare and present menu items, mise en place
  other food items
• Take part in the development of new menus
  specials
• Correctly use equipment in a safe and hygienic
  way
• Display food in a creative and attractive manner
• Conduct stock rotation
• Follow ordering procedures
• Monitor all deliveries for quality,
  quantity/weight freshness.

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26
CHEF de PARTIE Food and Beverage Department -
Kitchen
Position Description The role of the Chef de
Partie is to provide a high standard of food and
monitor and provide guidance to Commis Chef and
Apprentices under direction from the Executive
Chef.
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Learning and development
Previous experience
Where this role leads

• Some of the main duties
• Take a designated section, preparing mis en plus
  and guest orders
• Assist Commis Chefs and Apprentice Chefs in
  developing skills and knowledge
• Work with kitchen colleagues to design menus,
  special dishes and special guest requests
• Ensure all stock received is appropriately
  handled

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27
COMMIS CHEF Food and Beverage Department -
Kitchen
Position Description The role of the Commis Chef
is to provide a high standard of food under
direction from senior chefs while further
developing skills and knowledge.
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Learning and development
Previous experience
Where this role leads

• Some of the main duties
• Take a designated section, preparing mis en plus
  and guest orders under the guidance of senior
  chefs
• Assist Apprentice Chefs in developing skills and
  knowledge
• Work with kitchen colleagues to design menus,
  special dishes and special guest requests
• Ensure all stock received is appropriately
  handled

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28
EXECUTIVE CHEFFood and Beverage Department -
Kitchen
Position Description The Executive Chef leads a
talented team of chefs, apprentices and other
kitchen colleagues with innovation in food and
menu design, meeting budgets and financial
management of the department.
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Learning and development
Previous experience
Where this role leads

• Main Duties
• Food preparation and cooking
• Specialised menu design
• Menu development and design
• Food production
• Purchasing management
• Team and colleague leadership
• Human Resource management
• Occupational health and safety management
• Public cooking demonstrations
• Guest liaison
• Supplier selection

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29
KITCHEN STEWARD Food and Beverage Department -
Kitchen
Position Description The Kitchen Steward provides
support the kitchen brigade by preparing raw
produce as requested, and maintaining the kitchen
in a clean and sanitary standard at all times
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Learning and development
Previous experience
Where this role leads

• Main Duties
• Prepare raw ingredients as requested
• Promptly clean and return all kitchen utensils,
  crockery and cutlery
• Clean all bench areas and floors on a continual
  basis
• Assist with storing stock and deliveries to the
  appropriate locations
• Clean floors in the kitchen, service dock and
  storage areas

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30
SOUS CHEF Food and Beverage Department - Kitchen
Position Description The role of the Sous Chef is
to manage the day to day production of food and
ensure the efficient, cost effective and smooth
running of the kitchen and its staff by actively
having hands on approach and acting in the
capacity of Executive Chef in the absence of the
Executive Chef.
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Learning and development
Previous experience
Where this role leads

• Main Duties
• Prepare menu items from the designated kitchen
  section
• Ensure the kitchen is operating to its best
  ability by leading the kitchen team
• Prepare kitchen rosters and assist the executive
  chef with recruitment of kitchen colleagues
• Monitor, order and follow up on kitchen stock and
  supplies
• Take an active part in the development costing
  and budgeting of menus

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31
BAR ATTENDANT Food and Beverage Department -
Service
Position Description The role of the Bar
Attendant is to provide prompt and friendly
service of a range of alcoholic and non-alcoholic
beverages to guests and to colleagues ordering on
behalf of guests
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Learning and development
Previous experience
Where this role leads

• Main Duties
• Prepare alcoholic and non-alcoholic beverage
  according to guests requests and colleague orders
• Ensure the bar area is clean, well presented and
  is a comfortable environment
• Provide responsible service of alcohol at all
  times
• Monitor stock levels and request stock to ensure
  supplies meet operational needs
• Engage high standards of selling techniques at
  all times

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32
COMMIS WAITER Food and Beverage Department
Service
Position Description The role of the Commis
Waiter is to assist experienced Food and Beverage
Attendants to achieve high standards of customer
service by providing addition service, equipment
and supply support
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Learning and development
Previous experience
Where this role leads

• Main Duties
• Assist Food and Beverage attendants as directed
• Provide table service of food items from the
  kitchen to the guest or service areas as directed
• Assist in clearing guests tables as directed
• Prepare any food mis en plus items are requested
  or detailed
• Clean and reset tables and other guest areas
• Assist in cleaning the outlet

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33
FOOD BEVERAGE ATTENDANTFood and Beverage
Department - Service
Position Description The role of the Food and
Beverage Attendant is provide prompt and
friendly food and beverage service to all guests.
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Learning and development
Previous experience
Where this role leads

• Main Duties
• Provide food and beverage service to guests
• Ensure responsible service of alcohol is adhered
  to at all times
• Engage selling techniques to provide the best
  possible range of options to guests
• Prepare any food mis en plus items for service
• Clean and reset tables and other guest areas
• Assist in cleaning the outlet

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34
FOOD BEVERAGE MANAGERFood and Beverage
Department - Service
Position Description The role of the Food and
Beverage Manager is to provide long term planning
in relation to financial, human resource,
marketing and promotions under the guidance and
direction of the property manager.
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Learning and development
Previous experience A or B
Where this role leads

• Main Duties
• Monitor, review and ensure total quality customer
  service is achieved at all times
• Manage the departments budget by ensuring
  targets are met, costs are in line and correct
  percentages have been used
• Ensure all departments are maintaining a high
  standard or employee relations
• Ensure all departments are meeting the relative
  legislative requirements
• Plan, promote and evaluate all sales and
  promotional activities within the department
• Ensure every effort is made for the department to
  work within the liquor license

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35
FOOD BEVERAGE SUPERVISORFood and Beverage
Department - Service
Position Description The role of the Food and
Beverage Supervisor is to ensure the smooth
day-to-day running and weekly planning of the
outlet achieve the highest standard in product,
outlet and customer service
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Learning and development
Previous experience A or B
Where this role leads

• Main Duties
• Oversee colleagues within the outlet to ensure
  high standards of service are achieved at all
  times
• Ensure responsible service of alcohol is adhered
  to at all times
• Engage selling techniques to provide the best
  possible range of options to guests
• Prepare any food mis en plus items for service
• Clean and reset tables and other guest areas
• Assist in cleaning the outlet

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36
OUTLET MANAGERFood Beverage Department -
Service
Position Description The role of the Restaurant
Manager is to provide long term planning in
relation to financial, human resource, marketing
and promotions under the guidance and direction
of senior management.
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Learning and development
Previous experience
Where this role leads

• Main Duties
• Manage the total quality service of the outlet
• Take responsibility for the financial management
  of the outlet including budgets and forecasts
• Identify sales and promotional ideas and make
  recommendations
• Lead and manage colleagues in the outlet
• Present the outlet in such a way that is
  appealing and enticing to guests
• Ensure responsible service of alcohol is adhered
  to at all times

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37
DUTY MANAGERFront Office Department
Position Description The role of the Duty Manager
is to ensure the entire property operates
smoothly and effectively throughout the shift and
is organised for the oncoming shift.
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Learning and development
Previous experience
Where this role leads

• Main Duties
• Manage the total quality service of the property
• Regularly monitor the flow, operation and guest
  satisfaction level throughout the property
• Assist outlets or departments during peak times
• Ensure the property is safe, secure and a
  comfortable environment for guests
• Act as the first point of call for guest or
  colleague queries or problems
• Ensure responsible service of alcohol is adhered
  to at all times

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38
FRONT OFFICE MANAGERFront Office Department
Position Description The role of the Front Office
Manager is to strategically plan and oversee the
reception and reservations sections of the hotel.
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Learning and development
Previous experience
Where this role leads

• Main Duties
• Manage the total quality service of the outlet
• Take responsibility for the financial management
  of the outlet including budgets and forecasts
• Identify sales and promotional ideas and make
  recommendations
• Lead and manage colleagues in the outlet
• Present the outlet in such a way that is
  appealing and enticing to guests
• Ensure responsible service of alcohol is adhered
  to at all times

Moving across
Permanent positions available
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GUEST RELATIONS OFFICERFront Office Department
Position Description The role of the Guest
Relations Officer is to provide a high level of
support and information to guests at the Hotels
front desk and handle enquiries relating to
reservations.
CLICK ON ANY TOGGLE
Learning and development
Previous experience
Where this role leads

• Main Duties
• Check in and check out guests
• Provide customer service to in-house guests and
  outside enquiries
• Take reservations and make bookings
• Process guest accounts and take payments
• Take every opportunity to engage effective sales
  techniques to maximise guest satisfaction

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GUEST RELATIONS SUPERVISORFront Office Department
Position Description The role of the Guest
Relations Supervisor is to ensure the smooth
day-to-day operations of the front office,
reservations and reception of the Hotel
CLICK ON ANY TOGGLE
Learning and development
Previous experience
Where this role leads

• Main Duties
• Manage the total quality service of the outlet
• Take responsibility for the financial management
  of the outlet including budgets and forecasts
• Identify sales and promotional ideas and make
  recommendations
• Lead and manage colleagues in the outlet
• Present the outlet in such a way that is
  appealing and enticing to guests
• Ensure responsible service of alcohol is adhered
  to at all times

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41
NIGHT AUDITORFront Office Department
Position Description The role of the night
auditor is to monitor the financial transactions
and complete routine records and reports while
maintain a safe and secure environment for our
guests.
CLICK ON ANY TOGGLE
Learning and development
Previous experience
Where this role leads

• Main Duties
• Act as the responsible manager on duty
• Reconcile all point of sale terminals
• Take telephone reservations and enquiries
• Provide check in and check out service to guests
• Ensure the hotel is safe secure at all times
• Handle emergency situations
• Ensure responsible service of alcohol is adhered
  to at all times

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42
RESERVATIONS ATTENDANTFront Office Department
Position Description The role of the Reservation
Attendant is to maximise sales of the hotel by
ensuring all guest telephone queries are
converted into sales with the best possible yield
.
CLICK ON ANY TOGGLE
Learning and development
Previous experience
Where this role leads

• Main Duties
• Promptly take calls, redirecting calls, answering
  queries or taking reservations
• Engage sales techniques to gain the best yield on
  room rate and add on sales
• Make every attempt to convert each query into a
  sale
• Provide on-sale information on other properties
  within the group

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RESERVATIONS MANAGERFront Office Department
Position Description The role of the Reservations
Manager is to ensure all reservation queries and
bookings to the hotel attract the best possible
rate including additional add-on items.
CLICK ON ANY TOGGLE
Learning and development
Previous experience
Where this role leads

• Main Duties
• Ensure all calls are taken promptly and
  professionally
• Set targets for reservations so that sales
  techniques are used to gain the best yield on
  room rate and add on sales
• Monitor targets and budgets to ensure the
  department is maximising all possible revenue
  potentials
• Identify any periods or dates that may require
  attention and engage yield management techniques
  to maximise sales

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44
RESERVATIONS SUPERVISORFront Office Department
Position Description The role of the Reservations
Supervisor is to ensure all reservation queries
and bookings to the hotel attract the best
possible rate including additional add-on items.
CLICK ON ANY TOGGLE
Learning and development
Previous experience
Where this role leads

• Main Duties
• Ensure all calls are taken promptly and
  professionally
• Set targets for reservations so that sales
  techniques are used to gain the best yield on
  room rate and add on sales
• Monitor targets and budgets to ensure the
  department is maximising all possible revenue
  potentials
• Identify any periods or dates that may require
  attention and engage yield management techniques
  to maximise sales

Moving across
Permanent positions available
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45
EXECUTIVE HOUSEKEEPERHousekeeping Department
Position Description The role of the Executive
Housekeeper is to strategically plan, implement
and evaluate management standards and leadership
qualities in the fields of human resource,
financial, quality customer service and
occupational health and safety management.
CLICK ON ANY TOGGLE
Learning and development
Previous experience
Where this role leads

• Main Duties
• Manage the total quality service of the outlet
• Take responsibility for the financial management
  of the outlet including budgets and forecasts
• Ensure all rooms and guest areas are well
  presented and hygienically clean at all times
• Lead and manage colleagues in the outlet to meet
  guest expectations and Company standards
• Monitor stock levels and maintain levels to
  ensure efficiency in the department
• Manage the human functions of the department

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46
HOUSEKEEPING SUPERVISORHousekeeping Department
Position Description The role of the Housekeeping
Supervisor is to assist the Executive Housekeeper
in the day-to-day operations of the department by
ensuring Company and industry standards are
maintained by housekeeping colleagues in a timely
and cost effective manner
CLICK ON ANY TOGGLE
Learning and development
Previous experience
Where this role leads

• Main Duties
• Oversee housekeeping colleagues to ensure they
  are meeting the targets of the property
• Assist in the preparation and costing of rosters
• Conduct inspections on rooms for presentation,
  cleanliness and Company standards
• Assist the Executive Housekeeper in monitoring
  and ordering supplies and stock to meet
  operational needs
• Report any damage to the maintenance department
  for repair

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47
ROOM ATTENDANTHousekeeping Department
Position Description The role of the Room
Attendant is to clean the guest rooms and guest
areas to a industry Company standards within the
designated timeframes.
CLICK ON ANY TOGGLE
Learning and development
Previous experience
Where this role leads

• Main Duties
• Clean and prepare rooms for guests
• Ensure all rubbish and soiled laundry is promptly
  move to the appropriate area
• Maintain laundry and storage areas and trolleys
  in a clean and safe manner
• Clean and tidy public areas
• Report any damage to the maintenance department
  for repair

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48
GARDENERMaintenance Department
Position Description The role of the gardener is
to prepare, present and maintain internal and
external garden beds, planters and pots.
CLICK ON ANY TOGGLE
Previous experience
Where this role leads
Moving across

• Main Duties
• Maintain all plants in a well presented manner
  taking into account pruning and plant needs
• Ensure the gardens are reflective of the overall
  concept of the Hotel
• Remove rubbish and any dead foliage to maintain
  the gardens in a well presented manner
• Ensure all grassed areas are mowed and well
  presented
• Maintain a replanting process to ensure all
  garden areas remain well presented.

Permanent positions available
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49
MAINTENANCE MANAGERMaintenance Department
Position Description The role of the Maintenance
Manager is to maintain the good working order of
all aspects the property in a safe and productive
manner as identified by guests and all relevant
departments.
CLICK ON ANY TOGGLE
Learning and development
Previous experience
Where this role leads

• Main Duties
• Monitor the property to ensure all maintenance
  issues are dealt with promptly, safely and in
  accordance with regulations and legislation
• Plan the workflow of the department ensuring all
  work is conducted by the maintenance team
• Identify sub contractors or outsourced companies
  to provide the best solutions to maintenance
  issues
• Monitor the grounds of the property to ensure
  garden colleagues are presenting the grounds to
  the company requirements
• Liaise with other departments on maintenance
  issues

Moving across
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50
MAINTENANCE PERSONMaintenance Department
Position Description The role of the Maintenance
Person is assist in maintaining the plant and
equipment of the property in a safe and well
presented manner.
CLICK ON ANY TOGGLE
Previous experience
Where this role leads
Moving across

• Main Duties
• Maintain the pool in a clean well presented
  manner
• Assist the Maintenance Manager in general
  repairs, replacing or outsourcing appropriately
  qualified people to repair plant and/or equipment
• Check and replace lighting throughout the
  property
• Assist in the general presentation of the
  grounds, equipment and furniture of the hotel
• Ensure all equipment is safe to use and
  appropriately secured

Permanent positions available
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51
ENTRY LEVEL ROLEWelcome to Broadwater!
This role does not require previous experience in
the hospitality industry. It is an opportunity
for you to join Broadwater Hotels and Resorts and
learn about your area of interest. We recommend
that you consider the exciting learning and
development options available to you with our
Broadwater Business School.
Learning and development
Permanent positions available
Relief positions available
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• Some tips
• Check out the career pathways that interest you
  and send us your career pathway developer
• Read up on the personal attributes that you may
  need for this role
• Dont be afraid to contact us! Were here to help
  you with your career with us

52
MOVING ACROSS

• Sorry!
• There are no similar roles to this one.
• However,
• if you are thinking of a change
• and not quite ready for the next step up,
• consider a transfer to another property.

Permanent positions available
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53
CERTIFICATE IIIHospitality Operations
Earn while you learn!!! A structured program,
usually for a nominal duration of twelve months
or more, which is available either on a part-time
or full-time basis. A Traineeship is a valuable
first step to a rewarding career with the
hospitality and tourism industry. Enjoy the
balance between working and earning the same
rates of pay as your colleagues and work toward a
qualification in Hospitality. A trainer will
visit you regularly to assist you and your team
leaders will provide support and on the job
training to achieve success in your career with
us.
Accounts Assistant
Banquet Attendant
Bar Attendant
Commis Waiter
Food Beverage Attendant

• Key aspects
• No cost to enrol
• Nationally recognised qualification
• Earn while you learn
• Same rate of pay as other colleagues
• Low stress low impact learning option
• No tricky assessment methods
• On the job training
• Stepping stone to other qualifications
• Recognised overseas
• No hidden tricks!

Guest relations Officer
Kitchen Steward
Receptionist
Reservations Attendant
Room Attendant
Permanent positions available
The next step in your learning
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54
CERTIFICATE IIICommercial Cookery
A recipe for success!!! Apprenticeships are a
great way to build your career in the hospitality
industry. It will provide opportunities with many
properties throughout Broadwater Hotels and
Resorts. Gain a trade qualification and develop
skills and knowledge whilst working in with us
without the need for fulltime study. An
apprenticeship is traditionally a full time
structured employment based training program over
a period of four years.
Apprentice Chef
Kitchen Steward
Permanent positions available
The next step in your learning
Back to career pathways

• Key aspects
• Nationally recognised qualification
• Earn while you learn
• Develop a fantastic skill
• Gain a trade qualification
• Terrific career development opportunities
• Low stress low impact learning option
• No tricky assessment methods
• On the job and some off the job training
• Recognised overseas
• No hidden tricks!

Your pathway developer
Apply now
55
CERTIFICATE IVSupervision
Accounts Payable Clerk
Banquet Supervisor
Central Credit Controller
Lead by example!!! A comprehensive study of front
line management and the critical role that a
supervisor plays with Broadwater Hotels and
Resorts. There are three options for the
requirements to enter this cutting edge course
completion of Certificate III in Commercial
Cookery or Hospitality Operations or an
application for Recognition of Prior Learning
(RPL) with a minimum of five years hospitality
operations experience.
Chef de Partie
Commis Chef
Food Beverage Supervisor
Guest Relations Supervisor

• Key aspects
• Nationally recognised qualification
• Earn while you learn
• Learn about people, situations and lifestyles
• Build a professional network
• Enjoy opportunities for career development
• Workshop and innovative e-learning delivery
• Assessments based on real workplace situations
• pathway for diploma bachelor programs
• Ability to use learning immediately
• Subjects covered in this course
• Human Resource Operations
• Accounting Financial Management
• Food Beverage Management
• Business Communications I

Housekeeping Supervisor
Personal Assistant
Reservations Supervisor
Sales Co-ordinator
Permanent positions available
The next step in your learning
Course Pre requisites A or B
Recognition of Prior Learning
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56
DIPLOMAHotel Management
Assistant Accountant
Banquet Manager
Duty Manager
Building the foundations for your future!!! The
Diploma in Hotel management will provide you with
a broad overview of strategic management skills
and knowledge required for a variety of career
positions with Broadwater Hotels and Resorts.
There are two options for the requirements to
enter this cutting edge course completion of
Certificate IV in Supervision or an application
for Recognition of Prior Learning (RPL) with a
minimum of five years hospitality operations
experience with at least three years in a
supervisory role.
Executive Chef
Executive Housekeeper
Front Office Manager
Maintenance Manager

• Key aspects
• Nationally recognised qualification
• Earn while you learn
• Apply your learning into your day-to-day work
• Identify your career goals
• Be well regarded for your focus direction
• Workshop and innovative e-learning delivery
• Assessments based on real workplace situations
• pathway for diploma bachelor programs
• Ability to use learning immediately
• Subjects covered in this course
• Contemporary Workplace Relations Issues for the
  Tourism and Hospitality industries
• Tourism and Hospitality Services Management
• Accounting and Financial Analysis
• Tourism and Hospitality Marketing
• Project and Risk Management

Night Auditor
Outlet Manager
Reservations Manager
Sous Chef
Permanent positions available
The next step in your learning
Course Pre requisites
Recognition of Prior Learning
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57
BACHELOR OF BUSINESSHotel and Resort Management
Achievable and highly recognised degree in
Australia and overseas!!! This degree is a highly
recognised qualification preparing our colleagues
for a career in hotel and resort management. The
course provides a diverse and innovative range of
modern business principles designed to meet the
emerging needs of our leadership team.
Executive Assistant Manager
Finance Manager
Food and Beverage Manager
Human Resource Manager

• Key aspects
• Cutting edge course framework
• Part time external studies
• Flexible to work/life/study balance
• A respected and sought after qualification
• Knowledge to apply into senior roles
• Expectation of executive level positions
• Direct application of theory into practice
• Subjects covered in this course
• 12 units covered by completing the diploma course
  
• 24 units consisting of 18 core units and 6
  electives
• 12 elective units from which to choose
• 4 Internship units covered by demonstration of
  hours worked

Marketing Manager
Property Manager
Sales Manager
Systems Manager
Permanent positions available
Course Pre requisites
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58
MASTERSHotel Administration
Position Description The Masters of Hotel
Administration is a 12 unit program designed to
provide high level management education and
industry specific studies to those already
working in the field of tourism and hospitality
management. This course is an ideal way to
consolidate proven industry skills into an
internationally recognised postgraduate degree.
Chief Executive Officer
Group Financial Controller
General Manager
Operations Manager

• Key aspects
• Convert proven industry skills into a formal
  qualification
• Recognised nationally and internationally
• Innovative and current units
• Allows for specialisation
• Flexible learning options available
• Subjects covered in this course
• 12 units to complete the MBA
• 4 core units
• 16 elective from which to choose

Permanent positions available
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59
RECOGNITION OF PRIOR LEARNING

• Each course is made up of a number of units or
  subjects. In some circumstances you may have
  industry standard experience and knowledge in a
  particular unit or subject. If this is the case,
  you may apply for a Recognition of Prior Learning
  (or RPL).
• You will be required present a range of
  information, known as evidence, to the registered
  training organisation to demonstrate that you are
  able to competently perform the criteria set out
  as industry benchmarked standards in the unit of
  competency. This evidence may include prior
  learning, or day-to-day tasks that you perform in
  your work.

Back to Certificate III Hospitality
Back to Certificate III Cookery
Back to Certificate IV Supervision
Back to Diploma in Hotel MGT
Back to Bachelor of Business
Back to Masters
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60
BEFORE YOU PLAN YOUR CAREER..

• DISCLAIMER
• The Broadwater Hotels and Resorts Career Pathway
  planners are designed as a guide only and should
  be used to assist you in achieving your career
  goals.
• Career opportunities with Broadwater Hotels and
  Resorts will also depend on availability of
  positions at the time and all decisions on
  promotions and transfers will also depend on a
  continual and demonstrated high level of the
  individuals work performance, attitude,
  attendance, grooming, dedication, learning and
  development.
• To ensure a fair and equitable process for
  choosing the most appropriate candidate for
  positions at Broadwater Hotels and Resorts,
  management reserves the right to advertise and
  promote all positions internally and externally.

I have read the disclaimer and understand that
the Broadwater Hotels and Resorts career pathway
is a guide only to my career development. ENTER
THE FRONT OFFICE PATHWAY
I have read the disclaimer and understand that
the Broadwater Hotels and Resorts career pathway
is a guide only to my career development. ENTER
THE COOKERY PATHWAY
I have read the disclaimer and understand that
the Broadwater Hotels and Resorts career pathway
is a guide only to my career development. ENTER
THE FOOD SERVICE PATHWAY
I have read the disclaimer and understand that
the Broadwater Hotels and Resorts career pathway
is a guide only to my career development. ENTER
THE FINANCE PATHWAY
I have read the disclaimer and understand that
the Broadwater Hotels and Resorts career pathway
is a guide only to my career development. ENTER
THE ROOMS DIVISION PATHWAY
Back to career pathways
61
BROADWATER Job locator guide
Broadwater Pagoda Resort Hotel Como
Food Beverage
Maintenance
Housekeeping
Administration
Front Office
Broadwater Resort Hotel Kalgoorlie
Administration
Front Office
Housekeeping
Maintenance
Maintenance
Broadwater Resort Spa Dunsborough
Administration
Front Office
Housekeeping
Maintenance
Maintenance
Broadwater Resort Apartments Como
Administration
Front Office
Housekeeping
Maintenance
Broadwater Beach Resort Busselton
Administration
Front Office
Housekeeping
Maintenance
Permanent positions available
Relief positions available
Back to career pathways