Focus on Success

1
Focus on Success

• Division of Vocational Rehabilitation
• Director's Quarterly Update to the
• Florida Rehabilitation Council
• September 5, 2003

2
What Success Looks Like
3
Number of All Customers Gainfully Employed
5-Year Strategic Plan updated with SFY2002-03
performance data
4
Number of All Customers Gainfully Employed
q p The Gap
5-Year Strategic Plan updated with SFY2002-03
performance data
5
Number of Significantly Disabled Customers
Gainfully Employed
5-Year Strategic Plan updated with SFY2002-03
performance data
6
Number of Significantly Disabled Customers
Gainfully Employed
q p The Gap
5-Year Strategic Plan updated with SFY2002-03
performance data
7
Number of Other Disabled Customers Gainfully
Employed
5-Year Strategic Plan updated with SFY2002-03
performance data
8
Number of Other Disabled Customers Gainfully
Employed
q p The Gap
5-Year Strategic Plan updated with SFY2002-03
performance data
9
Rate for All Customers Gainfully Employed
5-Year Strategic Plan updated with SFY2002-03
performance data
10
Rate for All Customers Gainfully Employed
p q The Gap
5-Year Strategic Plan updated with SFY2002-03
performance data
11
Rate for Significantly Disabled Customers
Gainfully Employed
5-Year Strategic Plan updated with SFY2002-03
performance data
12
Rate for Significantly Disabled Customers
Gainfully Employed
p q The Gap
5-Year Strategic Plan updated with SFY2002-03
performance data
13
Rate for Other Disabled Customers Gainfully
Employed
5-Year Strategic Plan updated with SFY2002-03
performance data
14
Rate for Other Disabled Customers Gainfully
Employed
p q The Gap
5-Year Strategic Plan updated with SFY2002-03
performance data
15
Closed after IPE Development
Rehabilitated (Gainfully employed)
16
Closed Not Employed after IPE Development
17
Eligibility determinations complying with Federal
mandate
5-Year Strategic Plan updated with SFY2002-03
performance data
18
Eligibility determinations complying with Federal
mandate
q p The Gap
5-Year Strategic Plan updated with SFY2002-03
performance data
19
Number of IPEs Written
5-Year Strategic Plan updated with SFY2002-03
performance data
20
Number of IPEs Written
q p The Gap
5-Year Strategic Plan updated with SFY2002-03
performance data
21
Overall Customer Satisfaction
5-Year Strategic Plan updated with three quarters
of SFY2002-03 performance data
22
Overall Customer Satisfaction
p q The Gap
5-Year Strategic Plan updated with three quarters
of SFY2002-03 performance data
23
What Success Looks Like
24
Number of Applicants
25
Average Number of Active Cases
26
Number of Eligibility Determinations
27
Number of IPEs Written
28
Number of Gainfully Employed
29
Overall Customer Satisfaction
Based on 3 quarters of data
30
Steps in the Rehab Process
Referral
Application
Eligibility
IPE written
10 Days
60 Days
120 Days
31
Average Days per "Step"
32
Monies from Subrogations
33
Monies from SSA Reimbursement
34
It's about Continuous Improvement!