RELATIONSHIP MANAGEMENT SUBCOMMITTEE Bob WilliamsDebbie Herrmann

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RELATIONSHIP MANAGEMENTSUBCOMMITTEEBob
Williams/Debbie Herrmann

• TRANSFORMATION WORK GROUP UPDATE
• 5-06

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Relationship Management

• Definition A formal business process with well
  defined accountability to ensure that Purchaser
  and Supplier are operating to one valid plan
  communicated through both organizations
• Goals
• Establish a strong business relationship that is
  beneficial to both parties
• Establish regular, open, and honest
  communications at the appropriate level of the
  relationship
• Ensure clear communication of Purchaser
  performance expectations
• Ensure clear communications of Supplier business
  needs and capabilities
• Ensure both parties meet their commitments to the
  contract
• Achieve continuous improvement and innovation

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Relationship Management Development and
Implementation Plan Formulated by Phoenix Images
Inc.
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RELATIONSHIP MANAGEMENT ACTION TIME LINE
10-18-05 Introduce Relationship Management
process at the Mental Health Systems
Transformation Kick off meeting (Dr. Green
presentation/breakout
session) 11 and 12-05 Contract
development with Phoenix Images Multiple
meetings between DMHA and Phoenix staff to
identify and assess needs, goals/objectives,
educate each other and develop implementation
plan. Contract reviews initiated.________
__________________________________________________
____________ 1-3-06 DMHA Internal cross
agency kick off meeting 1-13-06 Phoenix/DH
staff meet with Bob Williams 1-24-06 Phoenix
/DH meet with Cathy Boggs to provide feedback and
recommendation regarding internal
development/implementation plan 2-2-06
Meeting with DH and Bob Williams updates and
project discussion 2-2-06 ICCMHC meeting
presentation- update/overview of Relationship
Management 2-8-06 Meeting with Denny and
Cathy regarding RM project status/direction
2-13-06 Meeting with Gina and Cathy regarding
communication/coordination of sub committees
3-21-06 DMHA Core group meeting
Market/Spend/Business analysis kicks
off ______________________________________________
________________________
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4-3-06 Market/Spend/Business analysis team
meetings initiated Proposed Timeline
for Next Steps April/May DMHA internal
focus June/July External focus
August/September Develop Strategy and
Implementation plan for future contracting
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• Challenges
• Complex systems with competing needs
• Massive amounts of data to prioritize
• Communication with internal and external
  resources
• Coordination/communication with other TWG
  committees
• Risk of overlap/layering/duplication