Corporate Travel Department Under Fire

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Getting to the Bottom of Soaring Travel Costs
With Business Intelligence
Camille Olivere
e-Travel, Inc.
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Agenda

• Cost controls are becoming imperative
• The challenges of managing information
• Meeting the challenge e-Travel Intelligence
• Enterprise Travel Management - impacting the
  bottom line

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Corporate Travel Costs are Significant

• Fact More employees are traveling
• In 1998 traveling employees comprised 22 of the
  total employee base, in 2000 that number
  increased to 25.
• Fact TE costs represent the second highest
  controllable corporate expense
• Large and mid-size U.S. companies spent nearly
  160 billion on TE last year.
• Fact Corporate travel costs are on the rise
• 54 of organizations saw an increase in travel
  expenditures from 1998 to 1999.

Corporations need to find ways to control the
spiraling costs of doing business
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Travel Departments Are Under Scrutiny
Transition from Profit Center to Cost Center
Itinerary Processing Costs
Commission Rates
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Corporate Profits are Declining
A slowing economy puts pressure on corporate
profitsthe race is on to reduce costs.
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The message to corporate travel managers from the
top CUT COSTS!
Answer Leverage business intelligence to manage
corporate travel policy and keep costs down. But
How?
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Information Gathering Can Be Difficult

• Key travel information is not distributed
  throughout the organization.
• Information is not always available in real time
  when its needed most.
• Policy exception information and its impact on
  travel costs is not readily obtainable.
• Lack of consolidation leads to islands of
  information

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Existing Travel Intelligence Systems
Islands of Information only Provide Pieces of the
Puzzle
Desktop Reporting
Agency
Corporate Charge Card Data
Desktop Reporting
GDS
Agency
Multi-Agency and Global Consolidation
Desktop Reporting
Out-of-Pocket Costs/ Expense Reports System
Desktop Reporting
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What can e-Travel do to help?
e-Travel Intelligence
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e-Travel Intelligence

• Consolidate information from disparate sources
• Provide intelligence on policy violations
• Access comprehensive supplier information
• Get information in real-time reporting

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e-Travel Consolidates All Sources
ForComprehensive Business Intelligence
Confidential e-Travel Internal Use Only 11
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Better Information...Better Decisions
Timely, accurate information at your fingertips

• Powerful queries using Oracle Discoverer
• Organized workbooks and worksheets
• Drill, filter, sort, and use parameters
• Comprehensive export abilities
• Excel, html, tab-delimited
• Data sorted by company, cost center, or traveler
• Context-sensitive Help menu

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e-Travel Intelligence
Optimize travel management control with real time
reporting
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e-Travel Intelligence is part of a comprehensive
approach to enterprise travel management (ETM)
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What is Enterprise Travel Management?
ETM includes two key elements

• Direct links between travel buyers and suppliers
• Bring market efficiencies to corporate travel
• Enable new functionality and services
• Integration
• Of all key components (booking, meeting mgmt,
  reimbursement, business intelligence, etc.) for a
  comprehensive system
• With enterprise modules and technologies (HR,
  procurement, workflow, business
  intelligence,etc.) to leverage existing
  technology infrastructure and provide powerful
  new capabilities

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ETM Integration with Enterprise Information
Technology (IT) Infrastructure

• Human Resources Management System (HRMS)
• Efficiently create and maintain traveler
  profiles, including scenarios where an employee
  joins and leaves the company, and where employee
  transfers to another job
• Enable pre-trip approval using workflow
  management system
• Leverage HRMS integration to provide hierarchical
  business intelligence where data is efficiently
  distributed throughout the global organization
• Additional integration opportunities available
  with procurement, financials, sales force
  automation, professional services automation

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Bottom Line Save 10-20 Or More on Travel Costs

• Reduce itinerary processing costs
• Reduce direct travel costs
• Better information
• Improved policy communication and enforcement

Airfare
Booking Cost
700 600 500 400 300 200 100 0
610
520
Average domestic ticket price 550 USD
Conventionally-booked ticket
Withe-Travel
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Where Business Goes for Business Travelsm
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