Improving the Drop Shipment Process MTAC Workgroup

1
Improving the Drop Shipment ProcessMTAC
Workgroup 87Update

• Washington, D.C.
• November 8, 2007

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National Deployment

• USPS deployed Mailer Rating nationally following
  a 10 week pilot at 5 facilities
• Mailer Rating National Deployment was based on a
  phased approach by area
• Deployment included FAST/Surface Visibility (SV)
  enabled facilities with 80 SV Drop Ship
  Compliance or higher
• Mailer Rating National Deployment Activation
• A facility must reach 80 SV Drop Ship Compliance
  for 2 consecutive weeks before being activated
• Activated facilities falling below 80 SV Drop
  Ship Compliance for 2 consecutive weeks are
  deactivated
• In order to be reactivated, a facility must reach
  80 SV Drop Ship Compliance for 2 weeks
• Customers are notified as facilities are
  activated for Mailer Rating
• Despite the notification, customers should
  operate as if all USPS facilities are activated
  at this time to encourage better performance
• Mailer Rating National Deployment Plan
• Phase I 1 Area Western
• Phase II 3 Areas Great Lakes, Southwest,
  Eastern
• Phase III 5 Areas NY Metro, Capital Metro,
  Pacific, Northeast, Southeast

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Deployment Status

• Phase I 67 of Phase I facilities are activated
• 14 out of 21 facilities activated in the Western
  Area
• Phase II 64 of Phase II facilities are
  activated
• 12 out of 18 facilities activated in the Great
  Lakes Area
• 9 out of 12 facilities activated in the Southwest
  Area
• 9 out of 17 facilities activated in the Eastern
  Area
• Phase III 54 of Phase III facilities are
  activated
• 7 out of 12 facilities activated in the NY Metro
  Area
• 8 out of 14 facilities activated in the Northeast
  Area
• 5 out of 14 facilities activated in the Capital
  Metro Area
• 10 out of 14 facilities activated in the
  Southeast Area
• 7 out of 14 facilities activated in the Pacific
  Area

NOTE Although formal deployment has concluded,
FAST will continue to track and monitor SV Drop
Shipment Compliance and activate or deactivate
facilities as required according to data
compliance
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Activated Facilities
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Mailer Rating Summary

• Deployment execution activities included
  increased communications, data analysis and
  weekly teleconferences held with customers and
  facilities
• Both facilities and customers demonstrated
  changed behavior from the start of the pilot to
  the conclusion of national deployment
• SV utilization and compliance has improved
  through increased communication
• A small percentage of USPS customers contribute
  significantly to lowering average mailer rating
  scores at facilities
• Enhancements were made to slot allocation
  functionality to better align mailer performance
  to facility slot allocation

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Slot Allocation

• New York Metro Area New York PLANT (100)

• Appointment data from 9/1- 9/28 activity is
  included in the calculations for Tiers beginning
  10/20

• Appointment data from 9/15- 10/12 activity is
  included in the calculations for Tiers beginning
  11/3

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Mailer Rating National Deployment Western

• Western Phase I
• Total number of possible facilities 21
• Total number of facilities activated 14

Activated Facilities
One Week Compliant
Two Weeks Compliant
8
Mailer Rating National Deployment Great Lakes

• Great Lakes Phase II
• Total number of possible facilities 18
• Total number of facilities activated 12

Activated Facilities
One Week Compliant
Two Weeks Compliant
9
Mailer Rating National Deployment Southwest

• Southwest Phase II
• Total number of possible facilities 12
• Total number of facilities activated 9

Activated Facilities
One Week Compliant
Two Weeks Compliant
10
Mailer Rating National Deployment Eastern

• Eastern Phase II
• Total number of possible facilities 17
• Total number of facilities activated 9

Activated Facilities
One Week Compliant
Two Weeks Compliant
11
Mailer Rating National Deployment New York Metro

• New York Metro Phase III
• Total number of possible facilities 12
• Total number of facilities activated 7

Activated Facilities
One Week Compliant
Two Weeks Compliant
12
Mailer Rating National Deployment Capital Metro

• Capital Metro Phase III
• Total number of possible facilities 14
• Total number of facilities activated 5

Activated Facilities
One Week Compliant
Two Weeks Compliant
13
Mailer Rating National Deployment Pacific

• Pacific Phase III
• Total number of possible facilities 14
• Total number of facilities activated 7

Activated Facilities
One Week Compliant
Two Weeks Compliant
Two Weeks Non -Compliant
14
Mailer Rating National Deployment Northeast

• Northeast Phase III
• Total number of possible facilities 14
• Total number of facilities activated 8

Activated Facilities
One Week Compliant
Two Weeks Compliant
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Mailer Rating National Deployment Southeast

• Southeast Phase III
• Total number of possible facilities 14
• Total number of facilities activated 10

Activated Facilities
One Week Compliant
Two Weeks Compliant
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National No Show Tends
There was a 2.7 decrease in total No Shows from
the start of deployment to today (21.7 to
19) There was a 3.7 decrease in Recurring
Appointment No Shows from the start of deployment
to today (22.1 to 18.4)
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Next Steps

• Raising the bar for SV Drop Shipment Compliance
  from 80
• Increase the FAST finalization period from 5 days
  to 12 days
• Address customer/facility concerns on operational
  issues at USPS facilities
• Please direct operational and policy issues to
  Debby Cataldi at deborah.cataldi_at_usps.gov or (W)
  [phone]
• Please direct Mailer Rating functionality
  questions to fast_at_usps.com
• November 15th meeting to determine whether to
  sunset workgroup. A new workgroup might be needed
  to focus on operational issues.