Welcome Micronet

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Welcome Micronet!

• TAM Susan Tobes
• Enterprise Windows Mike Blasingame
• Enterprise UNIX Jeff Makaiwi
• Database Services Karen Kato
• Web Applications Vahid Nadi
• Data Center Steve Aguirre
• DOCS Michelle Bautista

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Technical Account Management

• http//tam.berkeley.edu
• tam_at_berkeley.edu

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• Account Management
• Marketing and Communications
• Services Development

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Account Management

• Single point of contact for new IST solutions
• Manage customer relationships
• Identify customer requirements
• Recommend and design IT solutions
• Provide project management for short-term IST
  service delivery

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Marketing and Communications

• Develop IST marketing plans
• Promote IST services and solutions
• Manage IST customer communications
• Manage the Services and Solutions catalog

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Services Development

• Identify technology solutions with potential for
  campus application
• Collaborate with IST Service Providers to develop
  new or enhanced IST service offerings
• Develop strategic partnerships to enhance IST
  product offerings

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Enterprise Windows Services
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Enterprise Windows Services

• Server Provisioning
• Physical (Dell Blade)
• Virtual
• Standard
• Enhanced
• System Administration
• Bronze
• Silver
• Gold

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Enterprise Windows Services

• CalShare
• Web Hosting
• CalWeb
• Web Farm
• Certificates
• Verisign SSL
• Self-Signed Microsoft SSL

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Enterprise Windows Services

• Active Directory
• CalNetAD forest
• Encrypted File Service (EFS)
• Distributed File System (DFS)
• Exchange 2007 Root Server

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Enterprise UNIX Services
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Enterprise UNIX Services

• Supported Operating Systems
• RedHat Enterprise Linux 5 (CentOS possible)
• Solaris 10
• IBM AIX 6
• Server Provisioning
• HP Opteron (DL xx5 series)
• Sun SPARC
• IBM pSeries Power5/6

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Enterprise UNIX Services

• System Administration
• Bronze
• Silver
• Gold
• Web and Compute Hosting
• CalWeb Pro
• UNIX Web Farm Dev, QA, Prod

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Database Services
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Database Services

• Service Packages
• Supported Database Platforms
• MySQL 5.0 (60 applications)
• Oracle 10g (35 applications)
• PostgreSQL 8.2 (5 applications)
• SQL Server 2005 (40 applications)

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Database Services

• Basic Package
• MySQL 5.0
• Bronze Package
• MySQL, Oracle, PostgreSQL, SQL Server
• Silver Package
• MySQL, Oracle, PostgreSQL, SQL Server
• Gold Package
• SQL Server, Custom

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Web Applications
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Web Applications

• Consulting services
• Software development services
• Operations support and application management
• Security Applications
• CalWeb-in-a-box

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Web Applications

• What is CalWeb-in-a-Box?
• pilot service
• Joomla, Drupal, and Wordpress installation
• MySQL database.
• Who are the targeted clients for CalWeb-in-a-Box?
• ideal for small departments without technical
  staff
• campus departments as well as faculty members

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Web Applications

• Features and benefits
• Additional fee based services
• Service Limitations
• Request this service
• webapphelp_at_lists.berkeley.edu

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Windows Application Example

• Services Purchased
• Windows IIS Webfarm
• SQL Server Bronze Package
• Web Applications Development

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Customer Examples

• Our Unit Unix Webfarm and Basic MySQL
• Berkeley Equipment Tracking System Windows
  Webfarm, SQL Server Bronze Package Web
  Application Services
• Cashiers Deposit System Unix Webfarm, Oracle
  Bronze Package Web Application Services
• myBerkeley App Colo Windows Servers Oracle
  Gold Service Package

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Co-location/Data Center Services
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Co-location/Data Center Services

• 10,000 square ft of floor space
• 7224 rack units in 180 racks
• 47 departments/organizations hosted
• Physical security
• Conditioned power and cooling
• Redundant network connectivity
• Operational monitoring

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Co-location/Data Center Services

• Future Plans
• Mark Twain space
• Redundant UPS
• Sustainability improvements

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Departmental On-site Computing (DOCS) Services
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Departmental On-site Computing (DOCS) Services

• DOCS Subscription
• - provide ongoing maintenance and support
• desktops and/or servers (in-house or datacenter)
• - Apple and Windows ( Parallels) support teams
• 8-5 M-F, within the local area
• subscribe partial units, work with dept tech
  staff

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Departmental On-site Computing (DOCS) Services

• DOCS Hourly
• - technical support and assistance
• - Apple Windows
• Examples of hourly
• - mass imaging and roll-out
• - emergency server support during
  leaves/vacations
• technical consultation on Apple servers
• and others (inventory, Parallels images)

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Departmental On-site Computing (DOCS) Services

• DOCS Hardware Support
• Official Campus Warranty Repair Unit
• Apple, Dell, and Lenovo partnered support for
  Sony, Toshiba
• - Data backup and recovery
• - Both in warranty and out of warranty machines
• Service available for personally owned machines
• -campus users (staff, faculty, students)
• -Located at Hearst Field Annex
• -next to the Scholars Workstation

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Departmental On-site Computing (DOCS) Services

• Future DOCS Pilot programs
• - PDA/Smartphone support
• Thin Client (IST Pilot)
• Emergency Server support
• Future partnerships to provide campus discounts
• Mac OS X Server calls to Apple
• Contact docs_at_berkeley.edu for more information.

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The End