FIGHTING WORDS

1
FIGHTING WORDS

• It is what you say
• it triggers what they hear
• it helps them set their minds

2
Habitual, Conditioned Responses

• Gender -Men and women use language differently
• men cherish independence
• women cherish trust
• Culture- each culture imprints different pictures
  for the same intangible words

3
Words translate into pictures

• emotional responses
• memories

4
Word Selection Languaging.

• There are choices between words in every
  situation.
• Choosing words that communicate the spirit of
  your meaning is an art.
• Being aware of the intrinsic meanings attached to
  each word helps one make better word choices.

5
The Word Exchange

• The following words and their less emotional
  counterparts are offered for your consideration.
  
• Read the headline word and consider the reactions
  each engenders.
• Then consider learning to replace that word with
  one or more of the alternatives.

6
Always

• sometimes
• often

7
Wrong

• not what I would do
• different

8
Bad

• uncomfortable
• interesting

9
Hate

• don't understand
• do not enjoy

10
Should have

• Next time

11
Stupid

• interesting
• different

12
This is how it is

• What if we?

13
The problem is

• Here's what we could do
• As I see it

14
Listen to me!

• Consider this, Please

15
You Said

• I heard
• I think you said
• Did you say?

16
No!

• Oh. no thank you.
• Have you considered?
• Thanks for thinking of me and ..
• Not at this time. Thank you.

17
Yes, BUT

• Please consider
• No thank you
• NO, I don't think so.

18
But

• And

19
Don't let me catch you

• State what you want to happen

20
You never

• seldom do you

21
Problem

• Opportunity
• Challenge
• Situation

22
Can't

• Won't
• Can't YET

23
Try

• Depend on it!

24
They said

• Be specific

25
You!

• Human Beings
• Many people
• I have been known too

26
We'll see

• Yes
• No
• I am not sure

27
Later

• Pick the time

28
We tried that already

• Last time we learned....

29
Its too complicated

• We need to break this down to simpler tasks

30
It will never work

• We re the only ones who could possibly make this
  work.

31
I can not get to it right now!

• We are on the same team and I promise I am doing
  everything I can to get to you

32
Why did you

• What reaction were you expecting when you

33
Bored

• Make different choices

34
Should

• Next time

35
Dont

• People cant dont do tell them what you want to
  have happen not what you DONT want to happen.

36
Failing

• F finding
• A an
• I important
• L lesson
• I inviting
• N-needed
• G-growth

37
Languaging IS a choice

• Use your words to maximize your effectiveness.
• Remember it takes a 21 days to make or break a
  habit and changing your word pattern will not
  occur overnight.
• But you can do it!!! Good luck.