Web 2.0 Successes in Government

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Web 2.0 Successes in Government

• Chris Warner
• Email chris_at_jackbe.com
• Twitter chriswarner2000
• Web http//www.jackbe.com
• Blog http//blogs.jackbe.com
• Community http//www.jackbe.com/dev

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Goals

• Understand the types/qualities of 2.0
  technologies.
• Share best practices.
• Provoke ideas and action.

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Whats a
Mashup? Blog? Wiki? Community?
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Topics for Discussion

• The Types of 2.0
• Technology Issues
• Features and Functions
• Architectures and Architectural Impact
• Security and Governance
• People Issues
• Workforce Training/Development
• Management Buy-in
• Other Issues
• On-site/SaaS? Commercial/Open Source?

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Learn by DoingHave You Tried All these Things???

• Chris Warner
• Email chris_at_jackbe.com
• Twitter chriswarner2000
• Web http//www.jackbe.com
• Blog http//blogs.jackbe.com
• Community http//www.jackbe.com/dev
• LinkedIn http//www.linkedin.com/in/chriswarner
• Facebook http//www.facebook.com/people/Chris-War
  ner/538484257
• and YouTube, GovLoop, etc

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Mashup - City of Seattle

• http//web1.seattle.gov/mnm/Default.aspx?tabId1

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Mashup - Defense Intelligence AgencyMulti-source
Situational Awareness

• Challenge
• Laborious intelligence gathering and sharing
  process.
• Requiring use of multiple stove-pipe
  all-source applications.
• Solution
• Empower end users to quickly paint a mashup
  picture of situational awareness across various
  intelligence data sources.
• A paradigm of drag-and-drop and book-marking,
  resulting in a private workspace for future use
  and sharing.
• Benefits
• Rapid solution composition and deployment.
• No lengthy development and integration process.

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Mashup - WorldBank

• Ease of Doing Business Map (http//rru.worldbank.o
  rg/businessplanet/).
• If you're considering starting a global business,
  you might want to first check this mashup. It
  fuses the World Bank's global data with Google
  Maps to reveal the relative difficulty of doing
  business in different countries around the globe.

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Mashup - Tax Case Investigation Mashups

• Challenge
• National tax authority seeks an agile solution
  for delivering data required for staff to
  increase efficiency in performing tax
  investigations.
• Solution
• Mashups implemented to securely expose data
  sources so teams of developers users could
  easily access combine them to speed tax
  research.
• Benefits
• Reduced IT and tax investigation costs
• Faster case closures
• Increased ROI for IT assets

Mashup
Virtualize

• Taxpayer
• Past Exercises
• Current Exercise
• Past Filings
• Current Filing
• Filing Details

Source Y Warehouse Source X
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Mashup - Housing and Urban Development

• National Housing Locator System
  (http//portal.hud.gov/app_nhls/).
• The system, developed in the aftermath of
  Hurricane Katrina, lets government users identify
  available temporary housing for people displaced
  by a disaster. It was recently employed to
  identify housing sources before the arrival of
  Hurricane Gustav. 
• Pulls in housing data that was previously
  isolated in various local, state and federal
  systems. The locator combines the housing data
  with other elements, including Googles map
  application programming interface (API) and
  internally developed geocoding services. 
• The integration of multiple services into an
  application allows for a geographic information
  system application to bring together basemaps,
  operational data, and analytical services to
  create simple to complex applications that
  provide information and solve common tasks, said
  Lynn Allen, HUDs deputy chief information
  officer for business and information technology
  modernization. 

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Mashup - California HealthCare Foundation

• One-e-App (http//www.oneeapp.org/).
• The Web-based application allows people to fill
  out a common application that they can submit
  electronically to various government agencies
  programs. One-e-App is used in Arizona, Indiana
  and 10 California counties. 
• The mashup approach lets families apply once for
  a range of programs rather than fill out an
  application for each health or social service,
  said Sam Karp, vice president of programs at the
  California HealthCare Foundation.  We have such
  a disaggregated environment, Karp said. What
  One-e-App has done is build interfaces to these
  various government systems. 

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Mashup - California Counties

• http//www.fargeo.com/casestudies/category/enterpr
  ise-mashup

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Others to Look Into

• A-Space http//en.wikipedia.org/wiki/US_intellige
  nce_community_A-Space
• Intellipedia http//en.wikipedia.org/wiki/Intelli
  pedia
• Got a Web 2.0 Success Story? Send it to
  chris_at_jackbe.com, http//www.twitter.com.chriswarn
  er2000

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Common 2.0 Mistakes

• The Fall for the Buzz Mistake Misunderstanding
  what a mashup is, for example.
• The Self-Serve Mistake Users are becoming more
  technically savvy and self sufficient every day
  (we call them Business User 2.0) but well need
  IT for a long time to come, acting its new role
  as enabler.
• The Silo Mistake Mashups/Wikis/Blogs that arent
  API-enabled fall into the same silo trap as
  legacy software.
• The Oops Mistake Thinking about security as an
  afterthought.

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APIs That Make It All Happen (For Mashups in
Particular)

• Whats an API?
• Mashups can also trim development time. A
  mashups ability to reuse data and software
  services contributes to faster application
  implementation because developers can tap
  existing APIs to assemble a mashup. One-E-App
  uses a U.S. Postal Service API that lets the
  system verify applicants addresses via a USPS
  database, Karp said. Use of the Google Maps API
  lets One-E-App generate maps to help applicants
  reach nearby health care providers. HUDs use
  of public APIs and existing software components
  developed internally cut the new applications
  development time significantly, said Ramesh
  Ramakrishnan, division director at Citizant,
  which developed the departments housing locator
  system.
• Good catalogs of government APIs
• http//www.programmableweb.com/featured/government
  -mashups-and-apis
• http//www.usa.gov/Topics/Reference_Shelf/Librarie
  s/RSS_Library/Agriculture.shtml Agriculture,
  Energy, Environment and Parks and Forests.
• Good examples
• Washington DC Data Catalog access to 274
  datasets from multiple agencies.
• US Postal Service address information, delivery
  information, rate calculation, printing shipping
  labels, and carrier pickup.
• GovTracker API (Rhode Island Secretary of
  State's eGovernment and IT Division) basic
  information on elected and appointed officials,
  committees, boards, regulations, past and
  upcoming meetings, elections, etc.
• EPA, NOAA,

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• Got a Web 2.0 Success Story?
• Send it to Chris Warner, chris_at_jackbe.com,
  http//www.twitter.com.chriswarner2000