FUTURE PLANS

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Good Morning!
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• SAS Town Hall
• Project Insight
• May 8, 2006

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• Agenda
• Welcome Sheila
• SAS Student Constitution and Service Standards -
  Jim
• Student Services - Jim
• Enrolment Services - Kathleen
• e-Strategy - David
• Staff Investment Plan Colleen
• Questions - all

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• Were Still on Track!
• SAS Constitution Service Standards reviewed by
  units
• Creation of the Office of the Student Experience
• Leadership for Wellness Centre finalized
• Kick off of Integrated Services Project planning
• Leadership hiring/matching April-May
• Development of leading edge Service Training
  Orientation program
• Implementation is ongoing

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• SAS Student/Staff Constitution
• Service Standards

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Student and Academic ServicesConstitution and
Service Standards

• In the last 1-2 months
• Templates created to guide units through their
  contribution to the Student/Staff Constitution
  and Service Standards
• Templates were completed and returned in
  early-mid April
• Result A document that provides
• An overview of responses including themes,
  pressing issues, potential synergies
• A 1-page question by question summary including
  strengths, concerns, recommendations
• A detailed list of departmental responses grouped
  by survey question in order to provide a
  comprehensive guide

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Student and Academic ServicesConstitution and
Service Standards

• Over the next 1-2 months
• By Monday, May 15th all Directors in SAS will
  have received the Student/Staff Constitution
  summary document
• Key training/resource issues will be highlighted
  and be incorporated into the Staff Investment
  Plan for SAS
• By the end of July, units in SAS will post the
  Service Standards document as well as the
  Student/Staff Constitution

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• Student Services Update

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Office of the Student Experience

• In the last 1-2 months
• Finalized an organizational chart for the new
  department
• We have begun a national search for a new
  Associate Director to oversee the department.
  Interviews will be conducted over the next few
  weeks.
• Created a new position responsible for assessment
  of both the residence and student experience
  curriculum plan.

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Office of the Student Experience

• Over the next 1-2 months
• We will hire a new AD and begin developing a new
  student experience curriculum plan
• Begin to fill the various positions with the OSE
  that are currently labeled as TBA
• Engage in activities to develop and communicate
  this new department

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Office of The Student Experience (OSE)
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Student Services Wellness Centre

• In the last 1-2 months
• Finalized an organizational chart for the new
  department
• We have conducted a national search culminating
  in the hire of Alexandra Love who, in her last
  position, was the Director, Health and Wellness,
  University of Toronto Scarborough
• Finalized drawings for interim renovations to
  increase capacity in Health Services and make an
  internal walkway connecting Counselling and
  Health
• Counselling Services had a staff retreat that
  included a rep. from Health Services and two
  reps. from the Chaplains Centre

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Student Services Wellness Centre

• Over the next 1-2 months
• Welcome Alexandra Love to campus on June 12th
• Begin a search for an AD Wellness (Counselling),
  finalize arrangements around the AD Wellness
  (Chaplains), and Senior Physician (Health)
• Develop a staff retreat designed to bring
  together the three departments and allow them to
  begin developing a vision of Wellness for the
  campus and discuss opportunities for integration
  and collaboration
• Renovations will commence and be completed

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The Wellness Centre
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• Enrolment Services Update

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• Enrolment Services Update

• Over the last 1 2 months
• Human Resources
• Hired
• Calendar Editor Carol Poland
• Director, SAFA Kelly Petersen
• Posted Associate Registrar (Operations) in
  progress
• Director, Integrated Services in progress
• Profile updates and evaluations Most other
  positions
• Upcoming postings and assignments Colleen
  to detail process

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• Enrolment Services Update

• Leadership Announcements to date
• Elaine Wong, Director of Recruitment and
  Admissions
• Mike Sekulic, Associate Registrar, Planning
  Systems
• Kathy Brownlee, Assistant Registrar,
  Registration, Convocation, Scheduling
• Noel Foggo-Lamoureux, Assistant Registrar,
  Examinations and Grades
• Kim Vandam, Associate Director, Admission and
  Recruitment
• Kelly Petersen, Director of Student Awards and
  Financial Aid

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Enrolment Services Leadership
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• Enrolment Services Update

• Additional Re-Organization
• Fees Office restructured and student-facing
  functions to join Enrolment Services
• Space
• Integrated Services Design Charette scheduled
  for May 17
• File Project Files to be fully archived and
  space liberated for reallocation as of May 12

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• Integrated Services Project Update
• Technology Decisions
• Searchable knowledge base University
  Secretariats policy database
• Referral tracking system Remedy (UCIT product)
• Call centre remote headsets
• Technology Decisions Pending
• Call Centre requirements gathered Phase 1 and
  2 software (pending Telus demonstration)
• SAS Intranet
• Customer relationship management (Recruitment
  Conversion)

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• Integrated Services Project Update
• Space
• Design charette with architects schedule for May
  17
• Functional Training
• In development for delivery beginning June 1/06
• This complements the SAS wide training which
  will begin in late June

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• Enrolment Services Next Steps

• In the next 1 2 months
• Position profiles Finalized and evaluated
• Postings and placements Targeted completion date
  May 31, 2006
• Integrated Client Services
• Design space, begin construction
• Staff team-building and training initiated (June)
• Finalize and being implementation of technology
  supports
• Build knowledge base

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• e-Strategy Update

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e-Strategy
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e-Strategy Update

• Astra Schedule
• Classroom scheduling
• Improved room utilization
• Facilities planning
• Daily events calendar

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e-Strategy Update

• Calendar Navigator
• Improved Web Calendar
• Improved Calendar Editing
• Work flow and tracking

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e-Strategy Update

• IntelliResponse
• New Module
• Facilitate staff knowledge
• Increased access to data
• Training refresher for staff

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e-Strategy Update

• Degree Navigator V4.0
• Improved interface
• Improved Reporting
• Current Version
• Renewed relationship with vendor

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And Now . . . . . . . . . .
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E-Strategy Update
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e-Strategy Update

• What we are tracking
• Wikis
• Wireless
• Blogs
• Pods

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e-Strategy Update

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e-Strategy Update
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• The SAS StaffINVESTMENT PLAN

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Objectives

• Position SAS training initiatives as
  best-in-class
• Provide a framework and tools for orientation,
  training and development
• Enable SAS to retain best-in-class talent to
  create a best-in-class organization
• Enhance the staff experience to create a great
  student experience

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Fast Forward

• Service Culture Training
• Workshop Series for
• All SAS Staff

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Removing ROADBLOCKS

• Training for all SAS Staff
• Service Consulting
• Problem Solving Resolving Concerns
• Dealing With Difficult Customers
• Communication in the Technology Era

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Removing ROADBLOCKS

• Coaching Reinforcement for Leaders
• Managing for Empowerment

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Eliminating YIELDS

• New Hire Resources
• On-Boarding Toolkit for
• Hiring Managers

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Avoiding DETOURS

• New Hire Resources
• SAS On-Line Orientation Program

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• The Amazing SASLAUNCH EVENTStaff Investment Plan

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SAS Launch Conference

• Celebrate Us!
• Student Service Professionals
• Service Transformation Goals
• Learning
• Fun

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• Find your Clue
• See you June 23!

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• Questions?