Presented by:

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Automated Ticket Validation ProjectCapitol
Corridor Joint Powers Authority (CCJPA)

• Presented by
• David B. Kutrosky, CCJPA Deputy Director
• Californias Public Community Transportation
  Conference
• Monterey, California November
  6, 2008

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What is Capitol Corridor?

• 170-Mile Passenger Rail Service Connecting Sierra
  Foothills, Sacramento, the San Francisco Bay Area
  and Silicon Valley/San Jose
• Service Plan
• 32 Trains (Mon. Fri.)
• 22 Trains (Sat, Sun and Holidays)
• Connecting buses to Reno, South Lake Tahoe,
  Monterey, Santa Cruz, Santa Barbara
• Partnership among CCJPA, Caltrans, Amtrak, and
  Union Pacific

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What is the CCJPA?

• Management team overseeing the service
• Service Levels/Performance Standards
• Funding Agreements
• Fare policy
• Station/Equipment cleanliness
• Customer Service
• Partnership among six local transit agencies in
  the 8-county service area
• BART provides administrative staff
• Coordination with other member agency staff
• 16 Board of Directors 2 from each of the 8
  member counties

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An Investment That Has Become A National Model

• Capitol Corridor is
• 3rd busiest Amtrak route
• Consistently 1 in the nation in Amtrak customer
  satisfaction
• Capitol Corridor removes 112,000,000 annual VMTs
  from the States Northern California highway
  system
• Reduce greenhouse gasses
• Reduce highway capacity/reduces road maintenance
  costs
• Provide joint program with freight rail to
  facilitate goods movement
• Success is shared with service partners CCJPA
  member agencies, Caltrans, Union Pacific, Amtrak

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A Track Record of Performance
TEN YEARS OF CCJPA MANAGEMENT CAPITOL CORRIDOR
PERFORMANCE SUMMARY
Revenue To Cost Ratio
Service Level
Ridership
Revenue
FY 2008
(PRE-CCJPA) FY 1998
FY 98 -08 Ten Year Improvement
300
270
274
77
On-time service delivery to riders varies
86-90
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CCJPA Management Plan

• Internal Focus
• On-time customer responsive product
• Sell available seating capacity
• Control costs
• Maximize revenue yield
• External Drivers being Addressed
• Fuel/labor costs
• Highway congestion
• Environmental concerns
• Limited equipment/seating
• Strategies
• Prioritize capital investments, timely delivery
  of projects
• Incremental growth revenue, good value for fare
  paid

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How Can Technology Improve Service Performance?

• Maximize Operating Efficiencies
• Retain/Attract Riders and Improve Revenue
• Improve Safety/Security Measures
• Satisfy Environmental Objectives/Goals (AB 32,
  Reduce Greenhouse Gas Emissions)

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Technology Performance Based Infrastructure
Investments

• Wireless Networking
• Continue work with UPRR on networking
  infrastructure program
• Passenger amenities, operational and safety
  applications
• Upgraded Signal System
• Enhanced safety and operating performance
• Reduced running times
• Coordinate with UPRR, national (FRA) to advance
  signal technology (Positive Train Control)
• Automated Ticket Validation (ATV)
• A management tool for real time ridership
  analysis
• Conformance to Homeland Security/FRA passenger
  manifests

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ATV Project Introduction

• History
• Upgrade antiquated railroad seat check process
• Improve credit card processing
• Meet todays business requirements (speed,
  automation, efficiencies)
• Benefits
• Revenue Management
• Real Time Manifest
• Credit Card Authorization
• Electronic/Digital Remittance

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ATV Procurement Timeline

• RFP Issue Date November 7, 2006
• Pre-Bid Meeting November 27, 2006
• Submission Date December 18, 2006
• Received 4 Responses, 2 Selected for Review
• Selection Process Best Value Method
• Award and NTP date Early March 2008

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ATV Project Schedule

• Budget 1.1M/Funding Sources Caltrans/OHS
• Start Date March 2008
• Design March 2008 September 2008
• Development May 2008 November 2008
• Testing Start Date October 2008
• Pilot Program February 2009 (est.)
• Rollout May 2009 (est.)
• Note Expansion to other CA Intercity Rail
  Services

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Motorola MC70 Handheld Device
The MC70 Motorola Handheld Computer and
MSR7000-100R Snap-on Magnetic Stripe Reader
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ATV Mobile Printer
The Zebra MZ220 portable printer
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Challenges So Far

• Partner Agency Requirements
• Each partner has different needs
• Synchronizing timelines
• Learning Curve
• Leading/Bleeding edge
• First type of project in railroad industry
• Paradigm shift in passenger rail management
• PCI Compliance
• New standards released after project initiation

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Demonstration
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Demo - Introduction

• This presentation covers the following features
  of ATV system
• Ticket validation - Expedited via a laser barcode
  scanner.
• Ticket sales - Accommodates cash, credit card,
  money orders.

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System Overview

• Tariff Book
• Ticket Validation
• Known tickets
• Unknown tickets
• Ticket Sales
• Cash Transaction
• Credit Card Transaction
• End-of-Trip Report

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Tariff Book

• Device retrieves Tariff Book from the Remote
  Server.
• Conductor can view the Tariff Book by selecting
  the Tariff Book entry on the dropdown menu or by
  tapping the Tariff Book link on the Home screen.
• Tariff Book screen shows the off-board and
  on-board tariff for a given city-pair, as shown
  in the next figure.

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Tariff Book
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Ticket Validation

• Conductors will perform ticket validation using a
  Handheld device.
• Two ways for conductors to access Ticket
  Validation screen
• 1. Tapping the Validation menu
  button on the Home screen
• 2. Selecting Ticket Validation
  on the Dropdown menu.

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Ticket Validation
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Ticket Validation

• Unknown Tickets Not Recognized by the system
  
• 1. Device scans an unknown ticket.
• 2. Unknown ticket is overridden and validated.
• 3. Seat Check is printed in the final step.

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Sales Support

• System supports one way ticket sales only.
• Accommodates multiple payment options.
• To begin a ticket sale, the conductor must first
  go to the Sales screen by tapping the Sales menu
  at the bottom right of the Home screen or by
  selecting Ticket Sales from the dropdown menu.
• The ticket sale process is a multi-step one,
  requiring the conductor to perform the following
  functions
•  
• Capture origin and destination
• Verify passenger ID
• Determine ticket fare
• Handle payment
• Print documents

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Cash Sales

• Cash Transaction
• Device accepts three methods of payment cash,
  credit card and other.

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Cash Sales

• The following documents will be printed after
  completion of the transaction
• Sales Receipts Ticket
  Seat Check

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Credit Card Sales

• Credit Card Transaction
• If credit card is chosen as a payment method,
  device will prompt the conductor to swipe the
  card, displaying the following screen.

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Credit Card Sales (cont)

• The following documents will be printed after
  the completion of the transaction
• Sales Receipt Ticket
  Seat Check

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End-of-Trip Report

• Conductors fill out at the
• end of a trip to be used to reconcile ATV
  transactions
• ATV

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Eye to the Future

• Possible Expansion to other CA Intercity Rail
  Services
• San Joaquins
• Pacific Surfliners
• Potential Future Applications
• Real Time Delay Notifications
• Instant Messaging
• Real Time Safety and Security Monitoring

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Conclusion

• Invest, Innovate and Expand
• Take successful service into 21st Century
• Guinea Pig Learning as we go along
• Dont let schedule overtake project objectives
• Maintain Focus on a Quality Product
• Questions?