Title: Member Orientation
1Member Orientation
Welcome to the largest trade organziation
2Got a question?
Ask Your Broker!
3Three-way Agreement
- National Association
- Of REALTORS
- Arkansas REALTORS
- Association
- Local Board of
- Realtors
4Structure Governance
- National Association of REALTORS
- 1.3 million members
- Over 30 major policy suggesting committees
- Board of directors/executive committee
- Annual member meetings, May November
Convention
5Structure Governance
- National Association of REALTORS
- Chicago all member services except political
- Washington, DC legislative and political
6Structure Governance
- Arkansas REALTORS Association
- Membership of approximately 8,400
out of approx. 11,000 active licensees in
AR - 13 committees and task forces
- 38 member Board of Directors
- 8 member Executive Committee
- 9 member staff
7Structure Governance
- Arkansas REALTORS Association
- Member/Local Board support
- Update NAR with local and state political
and market conditions - Maintain open dialogue with state and federal
agencies on behalf of the members - Toll Free, 888-333-2206 or
- 501-225-2020
8So, what does all this mean to me?
9From Our House To Your House
- National Association of REALTORS
- NAR Magazine
- Todays REALTOR
- Up-to-date with
- REALTOR.Org
- Member discount programs
10From Our House To Your House
- Arkansas REALTORS Association
- ARA Newsletter
- REALTOR Rightings
- Up-to-date with
- www.arkansasrealtors.org (some areas are secure
for members) - Knowledgeable, professional staff
- Call us!
- 888-333-2206 or 501-225-2020
11Educational Opportunities
- National Association of REALTORS
- Mid-Year Conference in Washington D.C.
- Annual Convention with over 300 educational
sessions
12Educational Opportunities
- Arkansas REALTORS Association
- Graduate, REALTOR Institute Program (GRI)
- Annual State Convention featuring numerous
industry speakers - CRS courses sponsored by the AR Chapter CRS
- ABR Courses
- Annual Forms Training to Local Boards
13Designations Specialized Education
- Graduate, REALTOR Institute (GRI)
- Certified Residential Specialist
- (CRS)
- Accredited Buyer Representative
- (ABR)
- e-PRO
14Designations Specialized Education
- Certified Residential Broker
- (CRB)
- Certified Commercial Investment Member
- (CCIM)
- Institute of Real Estate Management
- (IREM)
15Risk Reduction
- National Association of REALTORS
- Legal Action Program
- Legal Liability Series
16Video Tape
17Risk Reduction
- Arkansas REALTORS Association
- ARA Legal HOTLINE via e-mail
- Legal FAQ site ON-LINE (secure, requires
sign-in) - Member discount on Real Estate Forms
- Over 2400 man hours annually spent by REALTOR
volunteers on forms development
18For the Public for the REALTOR
- National Association of REALTORS
- A staff of over 50 in Washington D.C. serving
as watchdogs and lobbyists for YOU and
Property Rights! - REALTOR Legislative Network
- REALTOR Political Action Committee (RPAC)
19For the Public for the REALTOR
- What can YOU do?
- Understand Private Property issues
- Come to the Mid-Year Conference and get to
know your federal legislators - Respond to the Calls to Action through Action
Center on Realtor.org.
20For the Public for the REALTOR
- Arkansas REALTORS Association
- Two Contract Lobbyist at the Capitol daily
- Member-driven decisions
- Members kept up-to-date during the
Legislative Session through ARA website - ARA is politically active year round
watching out for your rights! - ARA supports members seeking elected office
21RPAC
- REALTORS Political Action Committee
- Allows members to help candidates who
understand our industry - Helps open doors and encourages lawmakers to
keep an open mind on our issues - Positions REALTORS as legitimate players in
the political arena who command respect
22RPAC
- REALTORS Political Action Committee
- What ARPAC is NOT!!!
- Partisan
- A Vote-buying vehicle
23RPAC
- REALTORS Political Action Committee
- RPACs Recent Successes
- Private property rights bill
- Housing for Older Persons Act
- Health insurance deduction
- Maintaining mortgage interest deduction
- Prevented Banks from entering the Real Estate
Business
24ARPAC
- Arkansas REALTORS Political Action Committee
- In 2006, ARA Lobbyist voted best in the state.
- In 2006, ARA ranked 1st in spending, preparing
for and lobbying for the 2006 Session
25ARPAC
- Arkansas REALTORS Political Action Committee
- WHY CONTRIBUTE?
- Investments in the future of your business
- Tax credit on State Income Tax , not a
deduction - Imagine the IMPACT magnified by over One
Million REALTORS
26Legislative Political
- What If?
- You were responsible for discovering structural
defects - You were required to research every listing
neighborhood for registered sex offenders - You had to pay sales tax on your earned
fee... - You were responsible for ANY defects in a home
you sold beyond required disclosure by law
27TECHNOLOGY
- National Association of REALTORS
- E-Commerce
- REALTOR.Org and REALTOR.COM
- Membership Records (NRDS)
- Technology is best observed at NAR Convention
28TECHNOLOGY
- Arkansas REALTORS Association
- New Task Force named
- Task Force reports on software and hardware for
members - Real Estate Forms software
- Interactive, full-service website
- Large projects being formed now
29FAIR HOUSING
- PROTECTED CLASSES
- The Fair Housing Act Prohibits discrimination on
housing because of - Race
- Color
- Sex
- Religion
- National Origin
- Handicap
- Familial Status
30FAIR HOUSING
- National Association of REALTORS
- Legal Liability Series
- Fair Housing Partnership Agreement
- At Home with Diversity Certification
31FAIR HOUSING
- Arkansas REALTORS Association
- State Fair Housing Partnership Agreement with
HUD - Equal Housing Opportunity Posters provided
- Staff/Officers available to speak at Local
Board Meetings
32FAIR HOUSING
33Public Relations
- National Association of REALTORS
- 50,000,000 Public Awareness Campaign
- 2008 and beyond
- year around.
34Public Relations
- Arkansas REALTORS Association
- Award for Excellence
- Arkansas Special Olympics.
- House to House weekly column to over 320,000
households. - Over 1,000 articles and news in newspapers
throughout the state annually.
35Public Relations
- Arkansas Special Olympics
- 1986 - ARA Becomes a Premiere Sponsor
- Since 1986, ARA has raised over 1,200,000 on
behalf of Special Olympics
36Public Relations
- Awards for Excellence Program
- Statewide program to recognize Top Producers
- Based on listing, leasing and selling volume
- Available in residential, commercial, and
property management
37Public Relations
- REALTOR-of-the-Year
- Arkansas REALTORS Association
- Local Board recipients honored at Gala during
Annual Convention and Trade Show. One
outstanding REALTOR named ARA Realtor of the
Year at this Gala.
38VIDEO
39The REALTOR Code of Ethics
New Member Orientation Program
National Association of REALTORS
40History and Background of the Code of Ethics
- National Association of REALTORS? formed in 1908.
- No license laws at the time.
- Real estate industry had a history of
speculation, exploitation, and disorder.
2
41History and Background of the Code of Ethics
- Code was adopted in 1913 to establish a
professional standard of conduct. - Code of Ethics formed the basis for license laws.
2
42History and Background of the Code of Ethics
- From its inception, the Code of Ethics required
arbitration of monetary disputes between
REALTORS?.
2
43 44The Preamble
- The Golden Rule
- Widely allocated ownership and widest
distribution of land ownership - Maintain and improve the standards of their
calling.
3
45The Preamble
- Share with fellow REALTORS? a common
responsibility for the integrity and honor of the
real estate profession. - Strive to become and remain informed on issues
affecting real estate. - Willingly share the fruit of your experience and
study with others.
3
46The Preamble
- Identify and take steps to eliminate practices
which may damage the public or which might
discredit or bring dishonor to the real estate
profession. - Urge exclusive representation of clients.
- Do not attempt to gain any unfair advantage over
competitors. - Refrain from making unsolicited comments about
other practitioners.
3
47The Preamble
- If an opinion is sought about a competitor (or
the REALTOR? believes comment is necessary), the
opinion should be offered in an objective,
professional manner. - The term REALTOR? stands for competency,
fairness, high integrity, moral conduct in
business relations. - No inducement of profit and no instruction from
clients can justify departure from these ideals.
3-4
48The Three Major Sections
- Duties to Clients and Customers
- Duties to the Public
- Duties to REALTORS
4
49The Structure of the Code of Ethics
- Articles
- Broad statements of ethical principles.
- Standards of Practice
- Support, interpret, and amplify the Articles
under which they are stated.
4
50The Structure of the Code of Ethics
- Case Interpretations
- Specific fact situations to which the Articles
and/or Standards of Practice are applied. - Only Articles of the Code can be violated, though
Standards of Practice can be cited in support of
an alleged violation.
4
51Ethics or Arbitration
- Ethics Basic Issue
- Is there a possible violation of the Code of
Ethics? - Arbitration Basic Issue
- Is there an arbitrable issue, that is, a money
dispute? - Typically a dispute over which REALTOR? is
entitled to the cooperative commission in a
transaction.
5
52The Ethics Enforcement Process
- Who can file a complaint?
5
53The Grievance Committee
- A screening committee comprised of members of the
Association appointed to the committee. - Key question for the Grievance Committee
- If the allegations in the complaint were taken
as true on their face, is it possible that a
violation of the Code of Ethics occurred?
5
54Professional Standards Hearing Panel
- Function is to conduct a full due process
hearing with sworn testimony, witnesses and
evidence. - Hearing Panel is comprised of members of the
Professional Standards Committee.
5
55Professional Standards Hearing Panel
- After conducting a hearing, the Hearing Panel
decides whether there was a violation of the Code
of Ethics, proven by clear, strong and convincing
proof. - If the Hearing Panel finds a violation of the
Code of Ethics, the Panel then determines the
discipline to be imposed on the violator
(respondent).
5
56Authorized Discipline(and administrative
processing fees)
- Letter of Warning
- Letter of Reprimand
- Education
- Fine not to exceed 5,000
- Probation for one year or less
- Suspension for not less than 30 days nor more
than one year - Expulsion from membership for period of one to
three years - Suspension or termination of MLS privileges
- Administrative processing fee (if found in
violation) not to exceed 500 (Court Costs)
6
57The Arbitration Process
- Request filed.
- Arbitration is conducted under Article 17 of the
Code of Ethics and the state arbitration statute
(if any).
Arbitrate - Don't Litigate!
6
58The Arbitration Process
- Article 17 provides that arbitration occurs under
the following circumstances - Contractual disputes or specific non-contractual
disputes - (see Standard of Practice 17-4)
- Between REALTORS? (principals) associated with
different firms - Arising out of their relationship as REALTORS??
6
59Grievance Committee
- Committee performs a screening function similar
to review of ethics complaints. - Key question for the Grievance Committee
- If the allegations in the request for
arbitration were taken as true on their face, is
the matter at issue related to a real estate
transaction and is it properly arbitrable, i.e.
is there some basis on which an award could be
based?
6
60Mediation
- A voluntary process in which disputing parties
meet with a mediator appointed by the Association
to create a mutually acceptable resolution of the
dispute, rather than having a decision imposed by
an arbitration hearing panel.
7
61Mediation
- Mediation can occur before or after the Grievance
Committee reviews requests for arbitration,
depending on local Association policy. - If a dispute is resolved in mediation, the
parties sign an agreement spelling out the terms
of the settlement, and no arbitration hearing is
held.
7
62Professional Standards Hearing Panel
- Function is to conduct a full due process
hearing with sworn testimony, witnesses and
evidence. - Hearing Panel is comprised of members of the
Professional Standards Committee.
7
63Professional Standards Hearing Panel
- After the hearing, the Hearing Panel decides
which REALTOR? is entitled to the award
(typically a disputed commission in a
transaction), proven by a preponderance of the
evidence.
Materials Page 7
64Payment of the Award
- Generally, the award of the Panel in an
arbitration case can be judicially enforced if
not paid by the non-prevailing party. - Some associations have procedures requiring that
awards by deposited with the association pending
review of the hearing process or during legal
challenge.
7
65NARs Arbitration Guidelines
- Found in the Code of Ethics and Arbitration
Manual. - Guidance to Hearing Panels as to how to determine
procuring cause in arbitration hearings. - Also referred to as Suggested Factors for
Consideration by a Hearing Panel in Arbitration. - Guidelines focus on procuring cause as the
basis for resolving most commission disputes
between brokers.
8
66Key Factors in a Procuring Cause Dispute
- No predetermined rule of entitlement may be
established by an association. - Hearing Panels should consider the entire course
of events. - Matters such as the first showing of the
property, the writing of the successful offer or
the existence of an agency relationship with the
buyer are not, in themselves, exclusive
determiners of procuring cause/entitlement.
8
67Key Factors in a Procuring Cause Dispute
- The key concepts of procuring cause are
referenced in this definition from Blacks Law
Dictionary, Fifth Edition - The proximate cause the cause originating a
series of events which, without break in their
continuity, result in the accomplishment of the
prime object.
8
68Article 1
- Protect and promote the interests of the client
- This obligation to the client is primary
- But must treat all parties honestly, regardless
of agency or non-agency relationship. - Standard of Practice 1-2 defines terms such as
client, customer, agent, and broker.
9
69Article 2
Disclose,
disclose,
disclose!!
11
70Article 2
- Avoid exaggeration, misrepresentation and
concealment of pertinent facts about the property
or the transaction - But there is no obligation to discover latent
defects, matters outside scope of license, or
matters confidential under agency or non-agency
relationships.
11
71Article 9
13
72Article 9
- Agreements shall be in writing whenever possible
- In clear and understandable language
- Expressing the specific terms, conditions,
obligations and commitments of the parties. - A copy of each agreement shall be furnished to
each party upon their signing or initialing.
13
73Article 9
- Standard of Practice 9-1 requires that reasonable
care be used to keep documents current by use of
written extensions and amendments.
13
74Article 12
14
75Article 12
- Present a true picture in your advertising and
representations to the public. - Ensure that the professional status of REALTORS?
is clearly identifiable in any advertising.
14
76Article 16
- Do not engage in any practice or take any action
inconsistent with the agency or other exclusive
relationship that other REALTORS have with
clients.
Respect
15
77Article 16
- Examples of issues covered by Article 16 and its
Standards of Practice - Innovative or aggressive business practices
- Advertising/solicitations which may be received
by other REALTORS? clients - Solicitation of listings and agency relationships
of clients of other brokers - Dealing with other brokers clients
- Obligations when entering into exclusive
relationships - Agency and/or brokerage relationship disclosure
15
78The REALTOR? Code of Ethics
- protects the buying and selling public.
- promotes a competitive real estate marketplace.
- enhances the integrity of the industry.
- is your promise of performance.
- is your promise of professionalism.
16
79The images used herein were obtained from IMSIs
MasterClips? and MasterPhotos? Premium Image
Collection, 1895 Francisco Blvd. East, San
Rafael, CA 94901-5506, USA
80Local MLS Rules and Regulations