Presented by: Michael Bell

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• Presented by Michael Bell
• Chris Jones
• Kyle Basler
• Falls Robinson

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About AutoZone

• AutoZone is the No. 1 auto parts retailer in
  America. They sell auto and light truck parts,
  chemicals and accessories throughout the United
  States and Mexico. They also sell automotive,
  diagnostic, and repair software.

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Presentation Outline

• About the Company
• Customer Profile
• Advertising
• Product List
• Supply Chain Process
• Customer Service

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Where is AutoZone

• Locations in 48 states
• Totaling 3,400 stores
• 63 AutoZones in Mexico

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Customer Profile

• Anybody who is looking for minor repair and parts
  for their vehicles.
• The Do it Yourselfer store
• Our customer profile fits the 20 to 50 year old
  age group.

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Advertising

• Radio Ads
• Television Ads
• Daily Promotional Ads in Local Newspapers
• Mailing
• Billboards
• Internet

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Product List

• Oil
• Windshield Wipers
• Car Care Products
• Batteries
• Engine Maintenance and Accessory Parts
• Car Interior Products

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Basic Supply Chain Process

• Headquarters in Memphis directs logistics
  transfer of products to each regional Hub store.
• The Hub store is responsible for supplying local
  AutoZone inventories.
• The customer is able to make purchases at any
  AutoZone because of this process.

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Transportation

• Supply Truck arrives once a week to refill
  inventory at local stores
• Smaller transportation trucks run daily from
  store to store for small customer needs

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In-bound Logistics

• Once the inventory arrives at the store, AutoZone
  employees unload and monitor inventory

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In-House Logistics

• Once crates are moved into the store employees
  arrange the products to be placed on shelves.

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In-House Logistics cont.

• Employees use scan guns to match part numbers
  with their correct spot on each designated isle.

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Customer Service

• AutoZones Pledge
• AutoZoners always put customers first.We know
  our parts and products.Our stores look
  great.And we've got the best merchandise at the
  right price.

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Customer Service cont.

• Employees are trained to install basic auto parts
• Such As
• Wiper Blades
• Batteries
• Fluids
• Headlights

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Customer Service cont.

• Free of charge, AutoZone provides customers with
  system check ups
• Such As
• Battery Testing
• Diagnostic Testing
• Alternator Testing

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References

• Get Into the Zone, AutoZone
• www.autozone.com
• Ben Cannon customer service rep