Exam 4 Review 75 points total

1
Exam 4 Review - 75 points total

• 37 M/C questions _at_ 2 points each
• Chapter 10 (Developing Business/IT Solutions)12
  questions
• Chapter 11 (Security and Ethical Challenges) 13
  questions
• Chapter 12 (Enterprise and Global Management of
  IT) 12 questions

2
What, Where, When How to Study !

• Study the Key Terms which you think will be on
  the exam.
• The definitions for the terms listed at the end
  of each chapter are available under the Course
  Documents link for each chapter. The pdf file can
  be viewed but is NOT printable.
• Review Summary and the Learning Objectives at the
  end of each chapter
• Answer the Review Quiz at the end of the
  chapter, answers start on page 489
• Take the Practice Test on the textbook website
• available under the Course Information on
  BlackBoard.

3
Chapter 10

• The Systems Approach
• Systems Development Lifecycle (SDLC)
• System Investigation (feasibility), System
  Analysis, System Design, System Implementation,
  System Maintenance
• Costs Benefits Analysis - Tangible versus
  Intangible
• Prototyping
• End User Development

4
Chapter 10 (continued)

• Project Management
• Evaluating Hardware, software and services
• System Testing
• Conversion from use of present system to
  operation of new system
• Implementation Challenges

5
Chapter 11

• Ethical Responsibility / Business Ethics
• Corporate Social Responsibility Theories
• Stockholder Theory, Social Contract Theory,
  Stakeholder Theory
• Principles of Technology Ethics
• Proportionality, Informed Consent, Justice
  Minimized Risk
• Computer Crime
• How companies are protecting themselves from
  cybercrime
• Common Hacking Tactics
• Denial of Service, Scans, Sniffer, Spoofing,
  Trojan Horse, Back Doors, Malicious Applets, War
  Dialing, Logic Bombs, Buffer Overflow, Password
  Crackers, Social Engineering, Dumpster Diving

6
Chapter 11 (continued)

• Unauthorized Use at Work
• Adware and Spyware
• Privacy Opt-in versus Opt-out
• Censorship Issues
• Spamming Flaming
• Cyberlaw
• Other Challenges
• Employment, Computer Monitoring, Working
  Conditions, Individuality
• Ergonomics
• Internetworked Security Defenses ( Firewalls)

7
Chapter 12

• Case 1 Some People Just Never Learn
• Components of IT Management
• Business/IT Planning Process
• Strategy Development, Resource Management,
  Technology Architecture
• Information Technology Architecture
• Technology Platform, Data Resources, Applications
  Architecture, IT Organization
• IT Executives
• Chief Information Officer (CIO) and Chief
  Technology Officer (CTO)

8
Chapter 12 (continued)

• Why outsource?
• Offshoring
• Delta Airlines call center
• Transnational Strategies