Our Plan

1
Our Plan

• Logistics
• any questions from last time?
• Chapter Objectives
• Understand and perform the six guidelines for
  effective listening
• Identify the four speaking styles and the
  situations where you could use each
• Identify and list examples of both benefit terms
  and loss terms, and the responses that they would
  elicit from the audience
• Understand what body language and proxemics are
  and why a systems analyst should care about them
• Know and understand the procedures for,
  conducting and following up on meetings, formal
  presentations and project walkthroughs
• Demonstrate and perform the proper methods in
  writing business and technical reports

2
Communicating With People

• Guidelines in Effective Listening
• Approach the Session with a Positive Attitude
• Set the Other Person at Ease
• Let Them Know You Are Listening
• Ask Questions
• Dont Assume Anything
• Take Notes

3
Communicating With People

• Body Language and Proxemics
• Body Language
• Why should the analyst be concerned with body
  language?
• Aspects of body language
• facial disclosure
• eye contact
• Posture
• Proxemics
• Intimate zone -- closer than 1.5 feet.
• Personal zone -- from 1.5 feet to 4 feet.
• Social zone -- from 4 feet to 12 feet.
• Public zone -- beyond 12 feet.

4
Speaking Styles

• Expressive style
• Directive style
• Problem-solving style
• Meta style

5
Use of Words Turn-ons and Turnoffs

• Benefit Terms
• Loss Terms

6
Meetings

• What is a meeting?
• Preparing for a Meeting
• Step 1 Determine the Need for and Purpose of the
  Meeting
• Step 2 Schedule the Meeting and Arrange for
  Facilities
• Step 3 Prepare an Agenda
• Conducting a Meeting
• Following Up on a a Meeting

7
Formal Presentations

• What is a formal presentation?
• Preparing for the Formal Presentation
• Define your expectations of the presentation
• Organize your presentation around the allotted
  time (usually 30 to 60 minutes).
• Prepare visual aids
• Practice the presentation in front of the most
  critical audience you can assemble
• Conducting the Formal Presentation
• Dress professionally
• Avoid using the word I
• Maintain eye contact with the group and keep an
  air of confidence
• Be aware of your own mannerisms
• Ways to Keep the Audience Listening
• Answering Questions
• Following Up the Formal Presentation

8
Project Walkthroughs

• What is a project walkthrough
• Participants
• Walkthrough coordinator
• Walkthrough recorder
• Ohers
• Conducting a Walkthrough
• Following Up on the Walkthrough

9
Written Reports

• Business and technical reports
• Planning, Analysis, Design, and Implementation
• Length of a Written Report
• Organizing the Written Report
• Primary elements
• Secondary elements
• Writing the Business or Technical Report

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