Survey of Communication Improvement and Professional Development SCIPD

1
Survey of Communication Improvement and
Professional Development (SCIPD)

• Summary of Results
• Institutional Research Department
• March 31, 2009

2
Purpose

• The purpose of the SCIPD survey is to better
  understand what modes of communication are
  currently being utilized within the college and
  how to improve communication efforts within the
  college and to better understand what training
  and development opportunities are needed for
  faculty and staff.

3
How Will This Information Be Used?

• The communication results will be used by
• The Communications Action Team
• Dr. Eric Jones (ext.7425, ejones_at_cccneb.edu)
• College Administration
• The professional development results will be used
  by
• Learning Support Services
• Dr. Eric Jones (ext.7425, ejones_at_cccneb.edu)
• Steve Buss (ext. 2520, sbuss_at_cccneb.edu)
• College Administration

4
Response Rate (replies / potential respondents)

• Faculty 102
• 67.1 response rate (102/152)
• Staff 173
• 65.5 response rate (173/264)
• Total Response 275
• 66.1 response rate (275/416)

5
Survey Design

• The SCIPD survey consisted of three sections
• Section one contained items focused on
  communication within the college
• Section two contained items focused on
  professional development needs for faculty
• Section three contained items focused on
  professional development needs for staff

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Communication Results
7
Satisfaction with Communication
At the Departmental or Division Level
At the College Level
8
Feeling Informed on Key Topics
On Departmental or Division Topics
On the College Level Topics
9
Topics Areas to Be Kept Informed Of

• The top 3 topic areas that employees requested to
  be kept informed of are
• Major changes in college wide policies/procedures
  (93.7, n253)
• Changes/updates to employee benefits (91.9,
  n248)
• Major changes in departmental policies/procedures
  (91.5, n247)

10
Accessing of Posted Minutes of College and Campus
Committees

• On average 42.5 of employees have Almost Never
  or Never Attempted to access posted minutes for
  various college and campus committees
• The top 3 college and campus committees whose
  minutes are accessed Most of the Time or
  Nearly Always by employees are
• 1. Educational Services Team (34.8, n92)
• 2. Campus Cabinet (34.1, n89) (total responses
  261)
• 3. College Cabinet (34, n91) (total responses
  268)

11
Delays in Communication
From Direct Supervisor
From College Administration/Offices
12
Preferences for How to Receive Ongoing News and
Updates

• The top 2 preferences for how employees would
  like to receive updates and ongoing news within
  ones department are
• Email from direct supervisor (88.0, n242)
• Face to face or small group meeting with direct
  supervisor (79.3, n218)
• The top 3 preferences for how employees would
  like to receive updates and ongoing news for the
  college are
• Email from college administration (65.1, n179)
• Email from direct supervisor (58.5, n161)
• Email from campus administration (53.8, n148)

13
Success in Delivering Difficult News
From Direct Supervisor
From College Administration
14
Preferences for How to Receive Difficult News

• The top 4 preferences for how employees would
  like to receive difficult news from the college
  are
• Face to face or small group meetings with direct
  supervisor (77.0, n211)
• Face to face or small group meeting with campus
  administrators (76.6, n210)
• Email from direct supervisor (35.4, n97)
• Email from college administration (32.8, n90)

15
Having Concerns or Feedback Heard
From Direct Supervisor
From College Administration
16
Employee Suggestion Box
Utilization of the Employee Suggestion Box
Satisfaction with How Concern/Suggestion was
Addressed
17
Open Door Policy
Utilization of the Open Door Policy
18
Representation on College Committees
The extent at which employees feel that their
representative on various campus and college
committees, represent their concerns/needs/suggest
ions
19
Organizational Structure and Information
Responsibility
Understanding of the CCC Organizational Structure
Knowing What Information is Ones Responsibility
to Communicate to Co-workers or Supervisees
20
Professional Development Needs Faculty Results
21
Development Areas High Interest

• The development areas that faculty expressed the
  most interest in for receiving professional
  development training
• Assessment of Student Learning
• Class Management and Retention
• Teaching Varied Student Populations
• Teaching Methods and Modes of Delivery
• Training topics in these areas received
  predominant
• ratings of Moderate, High and Very High interest
  levels

22
Development Areas Moderate Interest

• The development areas that faculty expressed
  moderate interest in for receiving professional
  development training
• Instructional Materials and Media Development
• Computer Software Skills
• Training topics in these two areas received
  predominant ratings of Moderate interest levels

23
Development Areas Low Interest

• The development area that faculty expressed the
  least interest in for receiving professional
  development training
• Curriculum Development
• Training topics in this area received predominant
  ratings of Low and Very Low interest levels

24
Top 10 Training Topics Faculty Want More
Training In

• Teaching critical thinking (75.5, n74)
• How to motivate students to do their course work
  (75.7, n75)
• How to encourage class attendance (64.7, n64)
• Effective use of technology in the classroom
  (58.6, n58)
• How to remain motivated as a teacher (58.6,
  n58)
• Understanding the latest generation of students
  coming from high school (53.6, n53)
• Best practices for developing community among
  class members (53.5, n53)
• Effective techniques for teaching online (50.5,
  n50)
• Using classroom assessment techniques to find if
  students are learning (50, n49)
• Using projects for assessment (49.5, n48)

25
Professional Development NeedsStaff Results
26
Development Areas High Interest

• The development areas that staff expressed the
  most interest in for receiving professional
  development training
• Delivering Exceptional Customer Service
• Training topics in this area received predominant
  ratings of Moderate and High interest levels

27
Development Areas Moderate Interest

• The development areas that staff expressed
  moderate interest in for receiving professional
  development training
• Technology Usage
• College Policies, Programs and Processes
• Training topics in these two areas received
  predominant ratings of Moderate interest levels

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Development Areas Low Interest

• The development area that staff expressed the
  least interest in for receiving professional
  development training
• Communicating Effectively
• Training topics in this area received predominant
  ratings of Low interest levels

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Top 5 Training Topics Staff Want More Training In

• Effective team participation and leadership
  (48.8, n81)
• Identifying customer needs (44.9, n75)
• Windows Office functions (44.0, n73)
• Identifying blocks to providing excellent
  customer service (42.5, n71)
• Key functions of Outlook (40.4, n67)

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More Information

• To see a Summary Report for the SCIPD
• SCIPD Numerical Data
• To see a summary of the related open ended
  responses to item 18 of the SCIPD
• SCIPD Survey Comments

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Questions

• If you have any questions about the SCIPD please
  contact
• Rachael
• rkeilig_at_cccneb.edu
• 308-398-7384
• Brian
• bmcdermott_at_cccneb.edu
• 308-398-7387