Maintaining and Improving the Revenue Control System

1
Maintaining and Improving the Revenue Control
System

• Chapter 11

2
Revenue Security

• PRODUCT ISSUES
• GUEST CHARGES
• SALES RECEIPTS
• SALES DEPOSITS

3
External Threats to Revenue Security

• Walk or skipped checks
• Occurs often during a busy dining room
• Train employees to be observant.
• Notify management immediately.
• DO NOT physically detain the guest.
• Credit card fraud
• Check name on card with another form of I.D.
• Compare signature on card with the guests.
• Confirm that card is valid and not expired.

4
External Threats to Revenue Security

• Quick-change artist
• Guest tries to confuse cashier.
• Train employees to complete one transaction at a
  time.
• Keep money on top of cash register while giving
  change.
• Alert management of any suspicion.

5
Internal Threats to Revenue Security

• Guest Check
• Omission of recording guests order on check.
• Double dropped checks.
• Precheck / postcheck system
• Employees are prohibited from issuing any
  products without a guest check.

6
Internal Threats to Revenue Security

• Cashier theft
• Coupons.
• Overcharge guests.
• Cash register is short or over.
• Bonding
• Purchasing insurance policy on an employee.

7
Developing the Revenue Security System

• Verification of product issues
• No product shall be issued from the kitchen or
  bar unless a permanent record of issue is made.
• Verification of guest charges
• Product issues must equal guest charges.

8
Developing the Revenue Security System

• Verification of sales receipts
• Both the cashier and a supervisor must verify
  sales receipts.
• Guest pays cashier.
• Guest pays service personnel, who pay cashier.
• Guest pays service personnel, who have already
  paid cashier
• Guest is direct billed.
• Verification of sales deposits
• Management must personally verify all bank
  deposits.