Shadow Program - PowerPoint PPT Presentation

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Shadow Program

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Brown-bag sessions. But, none has met with much success. ... Continue offering Brown Bag and small group training specifically geared to ... – PowerPoint PPT presentation

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Title: Shadow Program


1
Shadow Program
  • Sharon Gray, Instructional Technologist
  • Augustana College, Sioux Falls SD

2
The problem
  • Faculty in need of basic skills
  • Low response rate to formal training
  • Limited number of staff (2 FT workstudy)
  • Faculty repeatedly asking same questions

120 FT
3
How we tried addressing it
  • Customized small-group training (including
    on-site)
  • Drop-in training during the summer
  • Brown-bag sessions

But, none has met with much success.
4
Some ideas about why these approaches havent
worked
  • Too busy sawing to sharpen the saw
  • Know just enough get by (inefficiently)
  • Dont want to impose
  • Skills lost if not immediately used

Steven Covey
5
So we decided to try something TOTALLY different
6
(No Transcript)
7
How it works
  • Faculty and staff are invited to schedule a time
    at their convenience when the Instructional
    Technologist can come to their offices and watch
    over their shoulders (shadow them).
  • The Instructional Technologist then offers
    suggestions, based upon their unique needs and
    level of computer savvy, for making the computer
    work FOR them, not AGAINST them.

8
What were finding
Users typically need help
  • Managing folders
  • Organizing desktop
  • Using quick-launch features
  • Deleting temporary files
  • Uninstalling unused programs
  • Avoiding pop-up ads
  • Optimizing performance

9
Where we plan to go from here
  • Develop FAQs for our Virtual Help Desk, based
    upon the tasks we find users often need help
    performing
  • Continue offering Brown Bag and small group
    training specifically geared to counter common
    problems
  • Continue offering the Shadow Program

10
(No Transcript)
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