Day 12 October 10, 2002

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Day 12 October 10, 2002

• Attitudes and Behavior

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Attitudes

• Cognitive I think. . .
• Affective I feel. . .
• Behavioral tendency I intend to. . .

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Attitudes Behavior a complex
relationship
Behaviors
Attitudes
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Job Satisfaction

• Overall measures -- how satisfied are you
• Facet measures how satisfied are you with
• Pay
• Promotions
• Coworkers
• Supervision
• The work itself

• Facets (continued)
• Your goals
• Organization goals
• Hours
• Physical environment
• Commute
• Location
• Benefits
• Top Management

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Determinants of Job Satisfaction

• Situational

• Dispositional

(It is a combination)
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Key attitudes

• Job satisfaction
• Job involvement
• Work involvement
• Organizational commitment
• Affective emotional
• Continuance cognitive
• Normative moral

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Attitude formation

• Direct experience
• Association
• Social learning

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Responses to Job Dissatisfaction

• Exit
• Voice
• Loyalty
• Neglect

• Displacement

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Satisfaction and . . .

• Turnover weak negative relationship
• Absenteeism weak negative relationship
• Performance weak positive relationship
• In fact, Performance may lead to satisfaction, if
  rewards are equitable and desirable
• Orgl citizenship stronger positive
  relationship than general performance
• Work violence predicted to be negative
• Nonwork life mixed, tends toward positive

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Behavior Attitude ?

• Behaviors can cause attitudes
• Cognitive dissonance theory
• Consequences of behaviors
• Self-attribution
• Indoctrination

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For next time . . .

• Tuesday, Ch. 4 Solving Problems
• Map the Problem-Solving Process (p. 135) onto the
  Action Planning Steps
• Think about the pre-test skills assessment (p.
  134) which we will discuss in class
• Thursday, Team Assignment
• Minute Memos

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Minute Memos (2 pages, typed, double spaced)

• Focus on
• Defining the problem and its root causes
• Identifying objectives, measures (you need
  these as criteria for selecting a solution)
• Identifying alternative solutions
• Evaluating alternative solutions
• Dont assume that the scenario has correctly
  defined the problem or identified all the
  alternative solutions