Welcome to the Personnel Service Center

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Welcome to thePersonnel Service Center

• Homeland Security Begins in the Heartland

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PSC Advisory Council 2008

• Welcome/Admin
• Facilities
• Ground Rules
• Agenda Overview

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Ground Rules

• Keep disruptions to a minimum networking is
  good, but please respect presenters
• All sessions will begin on time please arrive
  promptly
• When appropriate, share freely, but keep on point
• Respect others point of view
• Provide feedback in a constructive manner and
  make yourself open to it
• Turn off cell phones

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Customer FirstCaptain Jay Phillips, PE USCG
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PSC History

• Weve Had Several Names
• 1979 Military Pay Center (MPC)
• 1982 Pay and Personnel Center (PPC)
• Moved from Riverdale, Maryland to Topeka, Kansas
• 1996 Human Resources Service Information
  Center (HRSIC)
• 2003 - Personnel Service Center (PSC)

Always Dedicated to Customer Service
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Changing and IncreasingRoles
2008
2007
Global Pay (Ret)
2006
Imaging Audits
Full Direct Access Implementation
2004
2003
Internet Self-ServiceCustomer Focused
Reorganization
2000
Direct Access
1999
NOAA PERSRU
1996
Travel Centralization
1994
Enlisted Advancements SWEs Evaluations Prisone
r Appellate Admin Centralization
1993
Retired Affairs Reserves on PMIS/JUMPS
1986
All Active Duty Under JUMPS
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End Strength
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Our Mission

• PSC provides caring and responsive personnel
  and compensation services for all Coast Guard
  military members, retirees, annuitants and other
  customers in support of the Department of
  Homeland Security missions.

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PSC VALUES

• Customer First
• Dedicated to Employees
• Stewardship, Integrity, Community

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PSC Organization - 2008
Commanding Officer
Command Master Chief
Executive Director
Command Staff Advisor
Legal
Customer Service Division XO
MILPERS
Resource Division
Operations Division
Information Division
Military Accounts Support (MAS)
Systems Development Maintenance (SDM)
Supply/Comptroller/ Imaging (SUP)
Customer Care (CC)
Financial Accounting Reporting (FAR)
Separations, Entitlements Debts, and Service
Validation (SES)
Information Systems Support (ISS)
Procedures Development (PD)
Production Support Reporting (PSR)
Planning Process Improvement (PPI)
Servicing Personnel Office Military
Personnel
Retiree Annuitant Services (RAS)
Advancements (ADV)
Travel (TVL)
Employee Career Development
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Our People

• Full-time Positions 269
• 80 Military
• 189 Civilian
• Augmented by 24
• 3 Temps
• 21 Reserve Positions ____
• 293

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PSC Customers

• Active Duty 41,000
• Reserves 8,700
• Retirees Annuitants 47,000
• NOAA Officers 300
• Civilians 8,000
• Auxiliarists 31,000
• TOTAL 136,000
• As of end May 2008

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What Worries MembersWorries Us

• When is payday? Will my raise and BAH be
  included? Did I get my bonus?
• Is my family provided for?
• How do I get qualified at my job?
• How is my performance?
• How do I get advanced?
• When and where will I be transferred how do I do
  my e-Resume?
• When will my travel claim be settled?
• Who will be my contact after I retire?
• Will I stay in this unit?
• Will my expectations be met?

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Your Everyday IssuesAre Our Everyday Issues

• Active and Reserve Pay
• Travel
• Separations
• Retired and Annuitant Pay
• Evaluations
• Advancements
• Service-Wide Exams
• Quality Assurance
• Reporting
• In Service/Out of Service Recoveries

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PAY BENEFITS
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PAY BENEFITS
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Monthly Inputs

• Personnel Only 10,000
• - Training
• - Awards
• Pay Only 10,000
• - Allotment
• - Tax Change
• Pay and Personnel 80,000
• - Advancement
• - Leave
• - PCS

Over One Million Transactions Annually
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Annual Production

• Salary Payments 1,500,000
• Automated Personnel Records 92,000
• LES/W2s - Active/Reserve 550,000
• Legal Determinations 3,000
• ES/1099s - Retirees 100,000
• Travel Claim Settlements 190,000
• Number of Customer Contacts 189,000
• Number of Advancements 6,000
• Number of Separations 4,600

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Annual PSC Products(Converted to )

• Payroll 3 B
• Active/Reserve (2 B)
• Retirees (1 B)
• Travel Claim Settlements 200 M
• Court Ordered Payments 8 M
• Debt Portfolio (Overpayments) 4 M
• Over 3 BILLION

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PSC Operating Costs

• PSC Payroll 20.0M
• Annual Operating Budget 1.8M
• - Computer Equipment - Travel
• - Licenses - Training
• - Supplies - Furnishings
• - Employee Development - IBM Mainframe

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Of Interest

• Over 42 of the USCGs budget flows through PSC

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Customers Employees Stewardship