AN OM 360 Project by:

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The Department of Motor Vehicles A Problem with
Work Order Flow
AN OM 360 Project by Kathleen Preece Scott
Brown
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Background Information

• Department of Motor Vehicles at JMU
• Does In House Repairs on 300 vehicles and 200
  pieces of small equiptment
• Manager of the DMV- Barry Blacka
• Department Receives 40,000 Work Orders per year
• EMPAC- Computer System generates work orders to
  be done on a standard basis. EMPAC also stores
  soft copies of work orders as put into the system
  at the WCC (Work Control Center)
• 5 Mechanics (4 part timel, one full time)
• WCC enters roughly 3,770 Work Orders into EMPAC
  each month
• Average time from work order generation to filing
  at WCC is one week.

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Breakdown of Work Orders
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Current Work Order Flow
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Problems with Current Work Order Flow

• Time Loss / Opportunity Cost
• Work Orders Easily Lost because the amount of
  traveling/ passing hands
• Workers may find process mundane
• Unnecessary Hands

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Project Plan and Time Management Strategies-
Gantt and PERT charts
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Questionnaire and Results

• 1. I am happy with the current flow of work
  orders.  
• 2. I think the flow of work orders can be
  improved.
  
• 3. The time it takes to file a work order from
  the time the
• order was initiated is too long.
  
• 4. Work orders are handled by too many people. 
• 5. I believe that the current flow of work
  orders allows for
• too many problems, such as loss of the order,
  data errors,
• and disorganization.

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Solution Alternatives

• Allow Mechanic to generate work order number
• Decreases Barry Blackas involvement and
  responsibility

• Barry Blacka validates hours and transfers hours
  to work order BEFORE WCC enters info into EMPAC.
• Combines two tasks of Barry Blacka into one.

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Choosing an Alternative

• Combination of both Alternatives
• Eliminates the unnecessary time and energy spent
  by Barry Blacka
• Allows mechanics to feel more responsibility and
  employee empowerment
• Cuts time and travel of work order
• Still allows Barry Blacka to oversee the work
  order flow process

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Implementation
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Final Analysis

• Problem Solving through Operations Management
  Strategies allows the most efficient analysis of
  problem definition and possible alternatives.
  Using the tactics discussed in OM 360, we were
  able to successful upgrade the JMU DMVs flow of
  work orders and save valuable time, costs, and
  energy.

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Questions? Comments?

• Thank you, OM 360 and Dr. Ping Wang. You have
  been a wonderful audience.