BA 331 Project

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• BA 331 Project
• Logan Helleseth, Tyler Forrester, and Taylor
  Rouse

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UPS Mission Statement

• Serve the ongoing project distribution needs of
  our customers world wide and provide other
  services that enhance customer relationships and
  compliment our position as the foremost provider
  of package distribution services, offering high
  quality and excellent value in every service.

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UPS Strategy

• Our StrategyThe UPS plan of actionCreate the
  future through One company.One vision. One
  brand.We will continue to expand our
  distribution and supply chain solutions to
  synchronize the world of commerce - the flow of
  goods, information, and funds. We will expand
  our position as a trusted broker between buyers
  and sellers worldwide. We will harness the
  appropriate technology to create new services and
  to strengthen our operations and networks. We
  will attract and develop the most talented people
  whose initiative, good judgment, and loyalty will
  help realize our company's mission. We will
  continually study customers' behavior, anticipate
  their needs, and design our products and services
  to exceed their expectations. We will create a
  practice of innovation that leads to sustainable
  growth. We maintain an environment that enables
  us to treat every customer as if they are our
  only one. We will leverage the UPS brand to
  maximize brand loyalty among all constituencies.

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UPS Market Strategy

• Ways UPS markets itself to customers
• Sponsor of a Nextel Cup team
• Commercials
• The UPS Store

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Some UPS Stats

• World Headquarters- Atlanta, Georgia
• Deliver over 6.1 million packages every day to
  more than 200 countries and every address in the
  U.S.
• 357,000 employees worldwide
• 2003 revenue of 33.5 billion dollars

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UPS Companies and Services

• UPS Air Cargo
• UPS Capital
• UPS Consulting
• UPS and e-commerce
• UPS Store
• UPS Sonic Air
• UPS Supply Chain Solutions

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Retail Access How UPS gets your package

• UPS drop boxes (45,000 worldwide)
• 1,000 UPS customer centers
• 1,100 Mailboxes Etc. globally (The authorized
  shipping outlet of UPS)
• 17,000 Authorized Outlets
• 3,400 The UPS store

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How Packages Reach Final Destination

• 4 international distribution centers
• 10 Regional Distribution centers
• Air Region (helps with worldwide distribution

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Package Life Cycle
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UPS Returns Service

• UPS ReturnsUPS Returns provides an easy way to
  handle return shipments in the U.S.UPS Returns
  PlusUPS Returns Plus provides convenient pickup
  options for the prompt return of company's return
  shipments in the US.UPS Returns on the WebUPS
  Returns on the Web is a contractual service that
  enables customers to print return labels directly
  from the Web site using UPS OnLine
  Tools.Reverse LogisticsUPS Supply Chain
  Solutions offers experienced, industry-specific
  reverse logistics expertise that can help a
  business optimize returns management process

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Post Sales Support

• Asset Recovery and Recycling Management UPS has
  a full-service program that is designed to help a
  business meet the challenges of obsolete and
  excess inventory for high-tech products and
  components.
• Field Tech Support - UPS Supply Chain Solutions
  manages technicians that are certified to perform
  on-site repairs, installations, preventive
  maintenance and other applications.
• Parts Planning - Experienced parts planning
  analysts and advanced planning tools can help
  optimize business processes, reduce inventory
  levels and increase operational efficiencies.
• Returns and Repair Management - Using advanced
  returns and repair management system, companies
  can place inventory back into the supply chain
  quickly and efficiently.
• Service Parts Logistics - Global distribution and
  field stocking networks can streamline post-sales
  support for critical parts and equipment

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Transportation

• Air Freight- Thousands of daily flights and
  connections to and from all major metropolitan
  airports worldwide (Jet Aircraft fleet of 270 and
  304 chartered aircrafts
• Ocean Freight- Full container and
  less-than-full-container load

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Transportation (Contd)

• Rail/Intermodal Freight- UPS has many dependable,
  cost effective rail options to ship goods.
  (piggyback)
• Road Freight- Time sensitive truckload and LTL
  services to assist people in meeting deadlines
  and budget requirements (88,000 package cars,
  vans, tractors, and motorcycles)

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Ground Service Map for Knoxville, Tn 37916
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Distribution Services

• Inbound receiving
• Storage services
• Replenishment
• Pick-and-pack operations
• Integrated shipping system
• Basic returns
• Inventory management
• Standardized management reports
• Value added services

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Logistics

• Design Planning
• Expert consultants determine how best to design
  and re-engineer supply chains and maximize
  competitive advantages.
• DistributionWhether goods are distributed and
  sold regionally, nationally or globally, UPS can
  help streamline the supply chain.
• Order to CashFor healthcare and other
  industries, UPS has a proven order-to-cash model
  that supports supply chains from the point of
  order entry to cash receipt.
• Post-Sales SupportGlobal networks and systems
  can drive efficiencies and improve performance
  throughout post-sales supply chain.
• Supplier Management
• Can provide companies with the critical
  components to proactively manage overseas
  suppliers and logistics

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Technology

• 4,700 technology employees
• Data Centers in Mahwah, NJ and Atlanta, GA
• UPS.com has over 115 million hits each business
  day
• 9.1 million tracking requests each business day

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UPS Global Telecommunications Network

• 2,445 network sites
• 400,000 packets of tracking data transmitted via
  cellular
• 3.3 million daily packets of tracking data
  transmitted via mobile radio
• UPS offers specialized planning tools to set
  parameters for the projected life cycle of
  customers inventory
• UPS believes taking a proactive approach to
  inventory reconciliation helps customers further
  manage costs

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References

• UPS.com
• Brad Dearing ( Part-Time Supervisor, Knoxville
  Center)
• Rodney Cobble( Pre-Load, Morristown Center)