Managers Guide: How to Deploy Successful eBusiness Solutions

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Managers Guide How to Deploy Successful
eBusiness Solutions

• Denzil Wasson
• Manager Research Development
• Everware International

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Agenda

• Application Evolution
• e-Business Goals
• e-Business Experiences
• Critical Success Factors
• e-Business Trends
• Lessons Learned
• CoolProducts and e-Business

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Application Evolution
New Millennium
1980s and earlier
1980s-90s
3rd party service providers
Extranet
Internet
Customers

• Organisation Focus
• Mainframe centric
• Monolithic
• Internal use

• Business Process Focus
• Client/Server
• Monolithic
• Business-to-business via EDI -file transfer

• Virtual organisations
• Distributed
• Componentised
• E-commerce direct to customers - real-time
  transactions

Source Butler Group
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e-Business Goals

• Save time
• Reduce costs
• Expand opportunities
• Improve customer service
• Improve business partner relations
• Marketing the organization

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e-Business Experiences

• Patent and Trademarks Office
• PGPUB
• ACTS
• National Student Loan Data System
• Roundy's DSCB
• State of Ohio Ohio Jobs Insurance
• General Dynamics - Portal

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CSFs for e-Business

• Speed and Agility
• Delivery in internet time
• Flexibility to change / Customization
• Response times
• Availability
• Expectations of permanent availability
• Reliability
• Perception
• Transaction throughput
• Contractual / Legal implications
• Scalability
• Perception
• Transaction throughput

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CSFs for e-Business

• Security
• Perception
• Single Sign-on
• BPR opportunities
• Money
• Time
• Vendor/ Customer lock in
• Leverage existing assets
• EAI
• Components
• Web Services

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CSFs for e-Business

• Seamless e-Business presence
• Architecture (CCC)
• Components
• Portals
• Personalization
• Value Add
• Proximity
• Convenience
• Accessibility
• Stickiness
• Repeat business

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e-Business Trends

• Service based architectures
• Component architectures J2EE and .NET
• Components
• Web-Services
• eBusiness architecture patterns
• CoolGen
• J2EE as an EAI engine
• CoolGen and J2EE cohabitation
• Components
• CoolGen
• CoolJoe / EJB
• Reference implementations

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Lessons Learned

• Architect for scalability
• Industry Standards
• Best Practices
• Architect for client insulation
• Volatile Tier
• XML provides mapping and insulation layer
• Server side focus
• Server side is longer term investment
• Valuable re-use at this tier
• Supply experienced mentors
• Reduce risk

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Lessons Learned

• An experienced Architect is valuable
• Reduce risk
• Multi-tiered complex environment
• Diverse experience is a must
• Manage User expectations of UI capabilities
• Multiple design disciplines
• Multiple versioning
• Lowest common denominator
• Dont forget the fundamentals
• Education and mentoring
• Process
• Tools
• Standards

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CoolProducts and e-Business

• Robust Server side capabilities
• CoolGen
• CoolJoe
• Portal and EAI capabilities
• Jasmine ii
• J2EE
• EAI and web connectivity
• COOLProxies (COM, Java, C)
• Web Client Enablement
• Configuration Management

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Questions and Answers
Denzil Wasson Manager, Research
Development Everware International
Phone [phone] Fax [phone] Pager
dwasson_at_iamcingular.com Email
dwasson_at_everware.com Address 6525 The Corners
Parkway Suite 303 Norcross, GA 30092-3351 USA