Tough Love Budgeting and Practical Performance Measurement

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Tough Love Budgeting and Practical Performance
Measurement
Edward J. Collins, Jr. Center for Public
Management McCormack Graduate School of Policy
Studies University of Massachusetts
Boston www.collinscenter.umb.edu

• Shelley H. Metzenbaum, Director

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Performance Measurement Use It or Useless! Key
Uses --

• Communicate priorities, trade-offs, progress,
  problems
• Inside the Organization
• Outside (enlist, engage, inform decisions)
• Motivate goals, measure, feedback, incentives
• Illuminate
• What Works and Should be Continued/Copied
• What Does Not and Needs Attention
• Search for Causal and Contributing Factors
• Set Priorities among Problems
• Look for Patterns, Differences, Anomalies
• Allocate