Benefiting at the Edge: Essential Mobility

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Benefiting at the Edge Essential Mobility

• Sandra Ng
• Vice President, Communications, Peripherals
  Vertical Research,
• IDC Asia/Pacific
• sng_at_idc.com
• Avaya Asia/Pacific Mobility Roadshow New Delhi,
  Mumbai, Singapore, Manila, KL

IDC Confidential
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IT Balancing the Mobility Act
No
Yes
30-40 of corporate information found in smart
phones
Smart phones everywhere No security measures No
management of user access controls
No smart phones/foreign devices allowed on the
corporate networks Waiting for security of these
devices LAN-connected desktops
Business Corporate Mobile Subscribers
Source IDC Asia/Pacific, July 2005(Prelim.)
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IT Decision-Maker Mobile Requirements

• Infrastructure
• Hardware and Software
• Mobile Computing
• Various Locations

• Quality Management
• Testing Reporting
• Technical Documentation

Technology Monitoring State-of-the-Art
Connectivity, Seamless Roaming

• Security
• Highest Level
• Remote Access

• Support
• Worldwide
• 24 x 7/365

• Standards
• Future Proof WirelessStandards (WLAN/Cellular)
• Based on Needs

• Applications
• Remote Management
• Remote PIM

• Training
• Individual and Customised
• Based on Needs

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Devices in Use Wireless Mobile
Notebook/PC Portable Usage in Asia/Pacific
Smart Phone Adoption in Asia/Pacific
7
5
3
Source IDC Asia/Pacific, June 2005
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Carrying Multiple Mobile Devices
How many technology devices do you carry with you
on most days?
Number of respondents
N1,661
Source Avaya Business Mobility Survey,
June/July2005
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Asian Employees with WLAN Access

• Top 3 adoption factors
• 1 Either Co mgt required deployment or LoB need
  to improve efficiency
• 2 Improved solution, ROI, LoB need to improved
  efficiency
• 3 Either competitive edge or LoB need to
  improved efficiency

Companies with WLAN infrastructure
No but within 1 year
Yes
of Employees with access to WLAN
Mobile workers with access to wireless email/biz
app
N160, 188, 104 (unweighted)
Source IDC Asia/Pacific 2005 Wireless
Networking Survey, July 2005 (prelim.)
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Key Benefit of Mobile Communications
What is the most important business benefit of
mobile communications?
Number of respondents
N1,661
Source Avaya Business Mobility Survey,
June/July2005
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Communication Expectation
How much do you agree or not with this
statement When I need to make direct contact
with a key person I want to communicate with them
immediately
Number of respondents
N1,661
Source Avaya Business Mobility Survey,
June/July2005
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Limitation of Todays Mobile Technologies
How often do you send an email to chase a
voicemail, or call someone to say youve sent
him/her an email?

• A business meeting followed by a customer query
  (23) AP average All except India Spore
• A customer query followed by a business meeting
  in India
• A business meeting followed by an important
  contract/new business in Spore

Number of respondents
N1,661
Source Avaya Business Mobility Survey,
June/July2005
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Preferred Wireless Applications
Wireless Vertical Apps
Mobile email
Wireless Enterprise Apps
Wireless Access to IM/PIM
N160, 188, 104 (unweighted)
Source IDC Asia/Pacific 2005 Wireless
Networking Survey, July 2005 (prelim.)
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Corporate Attitude Towards Telecommuting
Allowing employees to work remotely improve their
productivity

• gt70 trusted their employees to telecommute
• 45-53 were wary about providing technology to
  allow telecommuting for fear of loss of control

Number of respondents
Allowing employees to work remotely improves
their sense of work/life balance?

• Most of the respondents in Mal and Phils were
  willing to spend up to US10K for WLAN and
  Enterprise Mobility solutions (each)
• Spore Up to US30K (each)

Number of respondents
N1,661
Source Avaya Business Mobility Survey,
June/July2005
Source IDC Asia/Pacific 2005 Wireless
Networking Survey, July 2005 (prelim.)
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Case Study
Dural First National
The Solution Deployment

• The Problem Decision

• 3G/GPRS access, LoB, Wireless/Mobile corporate
  access to Intranet/databases
• Automatic matching of prospective buyers
  sellers Contact management
• Remote input access to corporate databases with
  real time listings property history by distance
  time period
• Images of properties to show land size location

• Lack of real-time communications tool
• Multiple devices deployed in the field
• Paper work and download/uploading of files had
  to be done at the end of the day
• Solution proposed by a group of vendors and trial
  was demonstrated to mgt
• Mgt was impressed with the solution after the
  3-month trial

The Benefits
The Lessons Takeaways

• Training was key
• No major concerns
• Scalable flexible additional apps include
  capturing storing video still images, do
  appraisals forecasts while on location,
  generate sales performance reports, enhanced GPS
  mapping ability
• Expand this to all offices across the country

• 25 more efficient
• Saved each agent 2 hrs a day to download, enter
  send data in the field, and generate reports
• Properties can now be viewed online a few minutes
  after a valuation
• Enhanced customer satisfaction, both buyers
  sellers

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Addressing the Security Challenges

• Secure the device
• Guard against malicious code
• Secure connections to corporate networks
• Block network-based intrusion
• Centralize control of policies

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Meeting the Needs of Mobile Workforce Converged
Networks
IP PBX Lines Deployed
IP Phones Deployed

• Replacement of legacy PABX
• IP Communications Apps
• All IP-based Enterprise Apps

Source IDC Asia/Pacific Q105 IP/Enterprise
Telephony Tracker
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Summary Think Enterprise Homework

• Where and what is the budget?
• Champion to drive mobile development?
• Understanding of business benefits?
• Senior management supporting the mobile drive?
• Company awareness of new activities?
• Goals externally and internally?
• How is success measured?
• What is the timeline?
• Extent of trial to departments and individuals?
• What level of security is required?
• Who should supply solution?