INFOhio Techie Tips

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INFOhio Techie Tips Tricks to Make Your Life
Easier
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services

• Presented by
• Michael Ridinger

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Topics of Todays Presentation
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services

• INFOhio Electronic Resources
• Digital Video Collection (DVC)
• INFOsearch
• INFOhio SchoolRooms
• Remote Access through VNC for Support
• Installing the Workflows Client
• Troubleshooting Tips for the Workflows Client
• StaffWeb Client for K-12 Libraries
• Changes in OPAC (Online Public Access Catalog)
• Patron Photos
• Patron Updating for B-Sites
• Internet2

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INFOhio Electronic Resources
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services

• Authentication
• IP Authentication
• Used by most schools
• Provide information to webmaster_at_infohio.org to
  register your schools addresses
• Username and Password
• Changed for the 2008/09 School Year
• Do not publish the username and password on any
  publicly accessible web site or document.

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INFOhio Electronic Resources
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services

• Links to INFOhio Electronic Resources
• Thank you for promoting use of INFOhio
• http//www.infohio.org/ER/TechSupport.html

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INFOhio Electronic Resources
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services

• Plug-Ins

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INFOhio Electronic Resources
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services

• Most Frequently Source of Problems
• Referring URLs not being shared with web sites
  that users visit (usually due to Internet
  security software)
• Computers not allowing cookies to be stored
• Computers with system clocks that are off by a
  significant amount of time
• School Web Sites using frames or using incorrect
  URLs
• Network filters preventing schools from accessing
  the ezproxy.infohio.org server

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Digital Video Collection (DVC)
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services

• Overview
• Purchased by Ohio's Area Media Centers, hosted by
  INFOhio
• Available through INFOhio Web Site and through
  Online Catalog of Schools Automated with INFOhio
• Full-length videos and video segments. Over 1400
  available.
• Can be downloaded for 45 days or streamed

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Digital Video Collection (DVC)
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services

• Technical Info / Support
• Streaming video is no longer supported
• Progressive download and HQ MPEG download
  available.
• Flash Video

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Digital Video Collection (DVC)
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services

• New Video Delivery
• Flash Video (.flv)
• 3 Quality Levels
• Higher quality videos
• MPEG download still available

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Digital Video Collection (DVC)
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services

• Recommended Software
• Web Browsers
• Internet Explorer (PC)
• Netscape / Mozilla / Firefox (PC or MAC)
• Safari (MAC)
• Most recent Adobe Flash Player

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DVC Flash Player
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services
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DVC Flash Player
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services
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DVC Flash Player
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services

• No special port requirements. Port 80 (standard
  web port)
• Player is Free
• Player, web site, etc. all developed by INFOhio
  Tech. Svcs.

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INFOsearch
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services

• Federated Search Tool
• Grade-level Appropriate Databases
• Troubleshooting
• Ports 8000 and 9797 are open on the Firewalls
• IP Address 66.114.0.13 Exempted from Caching

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INFOsearch
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services
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INFOsearch
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services
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INFOsearch
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services
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INFOsearch
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services
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INFOhio SchoolRooms
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services

• Available on INFOhio Home Page
• 2008-09 is an evaluation Year for Full Edition of
  SchoolRooms
• Search online catalogs of libraries automated
  through INFOhio
• Grade-level Appropriate Rooms and Links
• Report problems to INFOhio Support Staff at
  regional ITC

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INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for E-Tech 2009 Conference
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Remote Access through VNC
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services

• Helps Support Staff (ITC or School) Troubleshoot
  Problems
• Available for Windows or Mac
• Uses a VNC Server and VNC Viewer
• Server runs on the machine that will be sharing
  its desktop.
• Viewer is used to connect to the server.

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Remote Access through VNC
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services

• Standard/Direct Connection
• This type of connection allows a user running the
  viewer software to view/use the desktop of
  another user running the VNC server software.
• Requirements
• User must install and configure VNC server
  software
• External IP address needs to be assigned to
  computer
• Port 5900 (TCP) and 5800 (if using Web-based
  viewer) must be open to the users machine..
• Disadvantages
• User must install and setup the VNC server
  software.
• Requires more work for the network administrator.

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Remote Access through VNC
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services

• Reverse Connection
• User runs the viewer software and connects to the
  staff computer. Once connected, staff machine
  establishes connection to the users desktop.
• Essentially, this is the same as a direct
  connection but is initiated by the user and
  requires less work by the network administrator.
• Requirements
• User must run the VNC viewer software
• Staff must run the VNC server software
• Ports 5500 (TCP) and 5900 (TCP) must be open

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Remote Access through VNC
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services

• Examples Of Available VNC Software
• TightVNC available at www.tightvnc.org.
• Includes a server and viewer.
• It supports both standard and reverse connections
• Has an option to use a web browser as a viewer.
• Free Version of RealVNC.
• Free VNCViewer application for Macs
  http//homepage.mac.com/kedoin/VNC/VNCViewer
• Vines Server (VNC server) for Macs
  http//mac.softpedia.com/get/Internet-Utilities/OS
  Xvnc.shtml

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Installing the Workflows Client
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services

• Ports to Open
• Net Port provided by ITC
• For SmartPort

Open ports with both TCP and UDP bi-directionally
to head off any problems.
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Installing the Workflows Client
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services

• Windows XP, 2000, and 2003
• Minimum workstation requirements
• Microsoft Windows 2000/XP with Service Pack 2
• 100 MB hard disk space available for application
  
• Network card
• Processor requirements
• Single processor 700 Mhz (1.4 Ghz Pentium IV
  recommended)
• Intel Duo Core Technology Processors have been
  tested and may be used
• Intel Processors (for use in MACs) has not been
  tested
• 512 MB memory minimum (1 GB recommended)
• 1024x768 or better screen display (1152 x 864
  recommended)

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Installing the Workflows Client
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services

• Windows Vista
• Previously not recommended by SirsiDynix or
  INFOhio
• Windows Vista is now supported with the summer
  upgrade to Symphony 3.2.1
• Special Notes
• Must be logged in as a user with the necessary
  privileges needed to install software.
• Turn off User Access Control
• Go to the Control Panel, Select Users, Uncheck
  User Access Control
• Install Workflows per documentation

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Installing the Workflows Client
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services

• Windows Vista (continued)
• Minimum workstation requirements
• 2GB RAM minimum recommended. 1GB of RAM for the
  OS. Another GB of RAM for Workflows.
• 100 MB hard disk space
• Network Card
• If system was purchased with Vista, the processor
  will be adequate. If machine is upgraded to
  Vista, processor must be 700Mhz minimum, 1.4 Ghz
  recommended.
• 1024 x 768 screen resolution

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Installing the Workflows Client
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services

• Mac with OSX Tiger or Later, but this might be
  changing!
• Please complete survey at http//www.infohio.org/M
  ACSurvey.html by Monday, Nov. 3
• Current minimum workstation requirements
• OS X (Tiger 10.4.6 and higher, plus JRE 1.5
  required)
• 100 MB hard disk space available for application
• Network card
• Single processor 700 Mhz PowerPC G3 (800 Mhz
  PowerPC G4 recommended)
• 512 MB memory minimum (1 GB recommended)
• On workstations running the WorkFlows Java
  client, SirsiDynix recommends setting the virtual
  memory association to equal twice the amount of
  physical memory, at minimum.

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Installing the Workflows Client
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services

• Mac with OSX Tiger or Later (continued)
• NOTE Effective October 2008, it is no longer
  recommended that you log on as ROOT when
  installing the Java Workflows Client for the MAC.
  You may need to log on as ROOT to uninstall the
  client the next time an update is available, but
  you should NOT be logged on as ROOT to install
  the Java Workflows Client for the MAC any longer.

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Installing the Workflows Client
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services

• Mac with OSX Tiger or Later (continued)
• MAC Client now updates seamlessly
• No ROOT account or special access privileges
• Updates to report screens are seamless
• Java 1.5 support
• Java 1.6 will be used in future releases. This
  means machines running MAC Workflows (java 1.6)
  must be 64-bit Intel processors (Ex. Core 2 Duo)
  or better. This is an APPLE requirement, not a
  SirsiDynix requirement.

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Uninstalling the Workflows Client
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services

• Windows
• From the computers Control panel, select the
  Add/Remove Programs utility.
• Use the utility to remove the Java WorkFlows
  program from the computer.
• Afterwards, delete the folder c\program
  files\sirsijwf\ (or sirsi\jwf) and any
  remaining contents.
• Delete the folder c\Documents and Settings\(
  )\Sirsi.

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Uninstalling the Workflows Client
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services

• Mac
• Delete (move to trash) the current Workflows
  installation from the Applications folder.
• Delete the Workflows folder found in (User)
  /Library /Preferences / Workflows
• Delete the Workflows folder found in (HD)/Library
  Receipts /Workflows
• Search on computer for any other Sirsi-related
  Workflows Delete
• Empty Trash

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Troubleshooting Tips for Workflows Client
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services

• Determine the Scope of the Problem
• Frequency
• How frequently is problem occurring?
• Only certain times of the day?
• Extent
• One computer only
• Occurring in only one library
• Occurring at multiple libraries / all libraries
• Scope within Application
• Only specific functions

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Troubleshooting Tips for Workflows Client
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services

• Lose connection / Workflows Closing
• After idle time?
• Power saving features
• Firewall terminating idle connection
• Problematic screensaver
• Loss of packets
• Wireless network connection

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Troubleshooting Tips for Workflows Client
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services

• Workflows Freezing
• User hides an alert toggle Multiple Windows
  Mode option to resolve
• Too many wizards open tile wizards vertically
• Program scanner to have a re-read delay
• If computer does not have a sound card/speakers,
  disable sounds

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Troubleshooting Tips for Workflows Client
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services

• Workflows Running Slowly
• Virus scanning software scanning javaw.exe
• Confirm computer meets recommended
  specifications. Are other applications running?
• Use tracert or ping to monitor network speed
• Are patron photos displayed?
• User Not On File images for patrons without
  photos
• If no photos, ask ITC to confirm display of
  patron photos has been disabled
• Compare speed of Workflows Java Client to the
  Workflows C Client
• Consider disabling unused features

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StaffWeb Client for K-12 Libraries
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services

• Installed statewide in September 2008
• Requires port 81 be open between user and server
  hosting Symphony database
• Simple and intuitive interface
• Ideal for substitutes, volunteers, and to
  circulate materials in a classroom
• Contact INFOhio Support Staff at regional ITC for
  access information

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StaffWeb Client for K-12 Libraries
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services
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Patron Photos
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services

• Provide files/CD from photographer to ITC
• INFOhio Support Staff will resize images before
  loading them on server
• If using Workflows C Client, old images need to
  be removed and new images need to be downloaded
• If using the Workflows Java Client, new photos
  displayed next time client is started
• If patrons with no image, ask the INFOhio Support
  Staff to use to create the Photo Not On File
  images for patrons.
• If no photos available, ask INFOhio Support Staff
  to confirm that the display of patron photos has
  been disabled

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Patron Updating for B-Sites
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services

• B-Sites are schools that do not use ITC for
  Student Information Services
• INFOhio Patron Update Procedures can process
  either delimited files or properly formatted
  fixed-width files
• Identification Number and Name are required
  fields
• Many other fields available for updating
• Work with INFOhio Support Staff at ITC to
  determine how files are transferred, frequency of
  updates, etc.

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Internet2 and Ohio Schools A World of Resources
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services

• Internet2 Available to Ohio Schools 08-09
• Districts that use the OECN network as Internet
  provider through ITC.
• Funded by ODE and managed by mctsg and OARnet.
• School districts are responsible for additional
  charges.
• INFOhio is providing training.

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Internet2 and Ohio Schools A World of Resources
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services

• What is the Internet2 Network?
• Wires/hardware physical network dedicated to
  education and research separate from the
  commodity network.
• Software/applications cutting-edge online
  technology and applications, especially
  videoconferencing, that are used quickly and
  effectively.
• Research By institutions to develop
  revolutionary Internet technologies.
• Content websites and online resources dedicated
  to research and education.
• Collaboration with Internet2 participants.

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Internet2 and Ohio Schools A World of Resources
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services

• Internet2 Partnerships
• Internet2 fosters the partnerships and
  collaboration between Internet2 members and
  users in
• Academia
• Industry
• Government
• International

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Internet2 and Ohio Schools A World of Resources
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services

• Changing Teaching and Learning in the 21st
  Century Classroom with Internet2

• Real Time Collaboration
• Immediate Access to Expertise and/or Audiences
• Geographical Distribution
• High Quality, Real-Time Audio and Video
  Interaction Engagement

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Internet2 and Ohio Schools A World of Resources
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services

• K20 Initiative
• Connect and engage K-12s, museums, libraries,
  science and cultural centers, aquariums,
  community colleges, etc.
• Increased opportunities for joint funding,
  collaboration with higher ed, student attraction,
  enhanced learning and education
• Join muse, a social utility that connects you
  with Internet2-enabled technologies and educators
  in your region and around the globe.
• http//k20.internet2.edu/

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Internet2 and Ohio Schools A World of Resources
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services

• Internet2 in Ohio's K-12 Classrooms
• Internet2 will bring a world of resources into
  the classroom.
• In buildings with adequate connectivity and
  equipment, students and teachers will be able to
  participate in a variety of online, real-time,
  authentic learning experiences.
• Using Internet2 , additional resources to
  support Ohio Academic Content Standards, 21st
  century learning skills, and instruction will be
  available during the school day, such as
  INFOhio's Core Collection resources.

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Internet2 and Ohio Schools A World of Resources
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services

• Internet2 in Ohio's K-12 Classrooms (continued)
• Participation in collaborative projects such as
  video conferencing and distance learning
  education will be possible, but districts/schools
  will be responsible for any additional charges or
  fees.
• Web 2.0 online applications and sites, including
  podcasting, remote instrumentation and social
  networking, will be much more accessible.
• Internet2 will enhance technology integration
  into schools, such as Ohio Area Media Centers'
  Digital Video Collection.

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Internet2 and Ohio Schools A World of Resources
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services

• For More Information about Internet2
• Background http//www.infohio.org/Educator/Intern
  et2Background.html
• Technical Support http//www.infohio.org/Educator
  /Internet2Technical.html
• Instructional Support http//www.infohio.org/Educ
  ator/Internet2Instruction.html
• Internet2 Homepage
• http//www.internet2.edu

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RANDOM TIPS TRICKS
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services

• Workflows Report Viewing
• Use RTF-Compatible Viewer
• OpenOffice / Word
• 50 SmartBoard
• TED.com
• Using Wii Remote, Data Projector, Infrared Pen,
  Bluetooth software.
• Cost for parts 50

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INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services
52
RANDOM TIPS TRICKS
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services

• Monitoring Services
• NAGIOS
• Email or Text Alerts
• Google Analytics
• Free traffic analysis
• No software installation
• OpenDNS
• Free DNS servers
• Various levels of content filtering

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Questions?
INFOhio Techie Tips Tricks to Make Your Life
Easier Prepared for 2009 Education Technology
Conference INFOhio Technical Services

• Contact INFOhio Support Staff at your regional
  ITC via Help Desk
• Contact support_at_infohio.org
• Thank you for attending!