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TQM
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Total Quality Management

• Implementation

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(No Transcript)
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Implementation Chart
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(No Transcript)
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What is Total Quality Management?Total Quality
Management is based on systems thinking. A system
is a group of components within an organization
that work together for the aim of the
organization. For an organization to achieve its
aim it must be managed. Management's
responsibility is to strive to optimize a system
and to keep it optimized. A key element of
optimization is to assure that the output of the
system meets the requirements of the customer.
Quality, then, is defined as meeting valid
customer requirements. A system must have an aim,
and everyone involved with the system must
understand and share this common aim. Every
process within an organization must be optimized
to achieve the aim of the system and to satisfy
valid customer requirements. Thus, Total Quality
Management is an all-encompassing approach of
managing an organization in an optimal way so
that the goods or services it produces meet the
needs of the organization's customers. These are
all elements of the Deming approach to TQM and it
is upon these concepts that ITD's TQM program is
based.What skills are needed in the
qualityimprovement process?The focus of the
quality improvement process is external--upon the
customer. As the people within an organization
try to continually improve their service to the
customer, they will need to employ people skills
and analytical skills. People skills include
team-building techniques, brainstorming, nominal
group techniques, focus groups,coaching, and
mentoring. Analytical skills include
flowcharting,checklists, histograms, Pareto
analyses, fishbone diagrams, run charts,scatter
diagrams, and so forth. The process of migrating
from the current management culture to the new
management culture will rest upon these tools.
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The Six Principles of TQM1 Customer Focus2 A
focus on the process as well as results3
Prevention versus inspection4 Mobilize expertise
of workforce5 Fact-based decision making6
Feedback
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http//www.ou.edu/class/busad4013/docs/pptch11/tsl
d016.htm
http//cause-www.colorado.edu/information-resource
s/ir-library/text/cem9224.txt
http//www.timesystem.com/timesystem/hk/IAv3I6/TQM
.htm