IMCOM G6

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IMCOM G6 Information Technology (IT) Move
Overview 21 May 2009 Vanessa Persaud
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Purpose
To provide information regarding the G6 planning
and operations to support the Information
Technology requirements associated with
Transformation and relocation of HQ IMCOM and
subordinate commands to Fort Sam Houston, TX
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Concept of Operations

• Until enterprise level services become available,
  IMCOM customers will obtain services from a
  supporting DOIM either from their existing
  provider or the DOIM at their new duty station.
• To minimize the moves between IT service
  providers, customer email
• accounts will migrate once.
• New hires will be provisioned by the DOIM at
  their new duty station until
• enterprise level services are available.
• Once available, all IMCOM employees will
  obtain email, calendar, and
• network services from the enterprise level
  (DISA Enterprise Computing
• Centers (DECCs).

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Transitional Operating Environment

• The IMCOM CIO will establish a virtual single
  organization dispersed over multiple permanent
  and temporary locations across a wide geographic
  space supporting approximately 2,700 employees.
• Key supporting structures will include
• Dedicated Transition Help Desk to track all
  moves.
• Split base services (file sharing,
  collaboration) using AKO,
  
• DKO, and data sharing.
• Support plans for short term home-based
  telecommuters
• Air Cards
• Blackberries
• Hotel Stations 

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Information Technology Functional Transition Team
(ITFT2)

• A key factor for successful migration of IT
  capabilities will be an accurate and relevant
• analysis of corporate, functional, and user level
  requirements.
• Each directorate has identified one member to
  participate on the ITFT2.
• Each ITFT2 member will
• Act as the advocate/liaison for the end user
• Act as the eyes, ears and the voice - for
  customers we serve on all IT planning efforts
• Participate in the IT requirements gathering and
  analysis
• Participate in the move team regularly scheduled
  team meetings
• Provide regular status on the supported end users
• Schedule for capturing the end user data
• Status of all other tasks
• Report to the IT Move team, issues, concerns and
  questions from all supported users

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Way Ahead

• End User IT Requirements Survey
• Perform requirements analysis and develop
  execution plan by surveying IMCOM HQ
• The strategy for gathering and processing
  requirements will incorporate end user surveys
  and direct meetings and interviews with
  representative of the stakeholder community
• Conduct a needs analysis for each organizational
  element assigned to HQ IMCOM HQ subordinate
  commands and ensure IT capabilities support
  mission requirements

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DOIM to DOIM Coordination

• Coordinate with IMCEN, Ft. Belvoir, Aberdeen
  Proving Grounds (APG), Fort Sam Houston to
• Develop and document the technical solutions
  between the
• gaining and losing DOIMs
• Develop the end-to-end move, add, change, and
  delete user procedures
• Develop the execution plan for the migration
  of customers to Fort Sam
• Houston
• Implement Transition Help Desk

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Strategic Communications Plan

• The communications strategy targets our end user
  community (HQ IMCOM, FMWRC, AEC, IMCOM Regions)
  and provides them with information and resources
  to support the IT aspect of their relocation.
• The Communications Plan will include the
  following components
• IT Transition Help Desk
• Group Presentations (Directorates, IMCOM, etc.)
• IMCOM IT Transition Users Handbook
• Bi Weekly Transformation Briefing
• IMCOM Transformation Web Site
• IMCOM World News
• STRATCOMs

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Direct End-User Support

• An end-user IT Transition Handbook will be
  published for relocating
• employees. The handbook will be a user friendly
  summary of SOPs,
• preparation procedures, contacts, and processes
  to ensure an effective
• relocation for each employee.
• The handbook will address and ensure support for
  the following events for
• relocating employees
• Cessation of IT services at current duty station
• In-Transit support
• Resumption of services at Ft. Sam Houston
  (leased/temporary space, telecommuters, and
  permanent facilities)

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Direct End-User Support

• IMCOM IT Transition Help Desk / Ticketing System
  at FSH
• The IMCOM G-6 has establish a dedicated
  Transition Help Desk. The dedicated help desk
  will provide direct IT support for all IMCOM
  employees inbound to FSH. The IMCOM Transition
  Help Desk will provide the following support
• Dedicated technicians will execute a single
  end-to-end process for the IT operations
  associated with relocation
• Using the FSH work order/ticketing system the
  IMCOM Transition Help Desk will pick-up
  relocating IMCOM employees prior to departure
  from their point of origin
• Newly hired employees will be picked-up by the
  IMCOM Transition Help Desk upon arrival at FSH
• Services will include data migration/file
  storage, deployment of IT/workstations, and
  connectivity to mission systems
• Support for custom software of unique requirement
  identified in the user surveys

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Customer Expectations

• IMCOM employees at all levels will expect and
  will receive IT services and support at a level
  necessary to meet 100 of mission requirements.
  During the period of transition, the following
  services and capabilities will be available
• .

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IT Support Challenge

• During the period of relocation which will extend
  from the summer of 2009 through the end of 2011.
  
• Through a phased series of increments, the
  workforce will shift to Fort Sam Houston.
• Work locations will include military
  installations, commercial leased space, and other
  remote sites including home-based telecommuters.
  

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IMCOM Transition Help Desk

• Prior to each move action IT services will be
  stabilized to ensure a smooth transition.
• Users can contact Mr. Kevin Lesher at the IMCOM
  Transition Help Desk.
• kevin.lesher_at_us.army.mil

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Questions?Vanessa.Persaud_at_us.army.mil
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END OF BRIEF
INSTALLATION MANAGEMENT COMMAND Sustain,
Support and Defend