Quality Texas Foundation

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The Texas and Baldrige Criteria For Performance
Excellence
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What Are The Criteria A Systems Perspective

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Whats Good About The Criteria

• Define performance excellence
• Are globally recognized
• Can be used by diverse types of organizations

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What The Criteria Do

• Set expectations or requirements
• Structure the approach to performance improvement
• Provide a systems view of performance management

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Purpose Of The Criteria

• Improve organizational performance practices, and
  results
• Facilitate communication and sharing of best
  practices
• Serve as a diagnostic tool and system for
  understanding and managing performance

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How Performance Is Evaluated

• Processes comprise four elements
• Approach
• Deployment
• Learning
• Integration

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How Are The Criteria Different

• Offers an overall systems framework
• Focuses on results in all areas
• Focuses on the future - sustainability
• Emphasizes organizational and personal learning
  and knowledge sharing
• Emphasizes corporate governance and ethics

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They Focuses On Results

• Improved customer satisfaction and loyalty
• Higher return on assets
• Greater employee productivity and satisfaction
• Increased market share

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Benefit Of Applying

• Written assessment of strengths and opportunities
  for improvement
• Compiled by a team of expert Examiners
• The report includes
• Key Themes (executive) Summary
• Comments Strengths OFIs
• Scoring Range
• 4,000 gets you 200,000 in consulting

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Do They Really Work There Are Dozens Of Studies
From a study by Kevin Hendricks (College of
William Mary) and Vinod Singhal (Georgia
Institute of Technology)  
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Branch-Smith Printing(Texas Baldrige
Recipient)

• Sales growth rate has outperformed the industry
  sales growth rate each year since 1998.
• Sales have consistently exceeded the averages for
  sheet-fed, book, and magazine printers.
• Market share in the Dallas-Fort Worth area has
  almost tripled.
• Gross profit level (over 35 percent) exceeded
  those for book and magazine profit leaders.
• Percent return on non-cash assets exceeded the
  average performance for the three competing
  market segments.

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Texas Nameplate Company(Texas Baldrige
Recipient)

• TNC increased profitability from 36 percent in
  1998 to more than 40 percent in 2004.
• From 2001 to 2004, repeat orders from TNC
  customers remained steady at approximately 78
  percent.
• Seventy percent of the companys top customers
  have been with TNC for more than 10 years.
• TNC has cross-trained more than 80 percent of its
  workforce to perform multiple jobs across
  departments.

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There Are Two Types of Quality

• A product or service Attribute Quality
• What we deliver to the customer
• How the customer defines value
• A management tool Method Quality
• What we do internally to be efficient and
  effective in order to deliver the right product
  or service to the customer
• This is where we apply the Criteria

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Recipient Perspective
As the most researched, comprehensive and
effective business planning process available for
running any type of organization (corporate or
not-for-profit), the Baldrige/T.A.P.E. criteria
provides a balanced approached to improving an
organization from a systems perspective. In
addition to leadership, planning, data analysis
and processes, it just makes sense to be
concerned about the employees in the
organization, as well as its customers and
results. Glen I. Bounds Ph.D., President, Bill
J. Priest Institute for Economic Development,
2002 T.A.P.E. Recipient
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quality.org)