MGT 304 Principles of Management

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MGT 304 Principles of Management

• Introduction

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MGT 304 Principles of Management

• Those who love teaching, teach others to love
  learning
• Dr. Jim Barnes
• Managers are Teachers and Teachers are Managers

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MGT 304 Principles of Management

• The life of all business, is mostly
  relationships and understanding
• Philip Crosby Quality Mgmt Expert
• EQUIFINALITY More than 1 way to accomplish the
  same task.
• (a basic principle of systems theory)

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MGT 304 Principles of Management

• LEARNING A sustained changed in behavior.
• 4 Steps of the learning Process
• Explore Big Picture
• Expierience
• Understand
• Connect

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MGT 304 Principles of Management

• C.P.R. Teaching /Mgmt Style
• C-Clarity
• P-Patience
• R-Responsibility
• You should always keep learning as long as there
  is something you do not know
• Seneca (Indian)

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MGT 304 Principles of Management

• People are the source of Quality Productivity
• 3 things people want need
• Dignity-As a mgr, never take this away
• Meaning-Whats the meaning
• Community-People long to belong

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MGT 304 Principles of Management

• QUALITY Arete in the Greek, meaning A degree
  of excellence. Agreeing to do what you said you
  would do.
• QUALITY Is what the customer says that it is
  
• WJ Patterson

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MGT 304 Principles of Management

• ETHICS-ETHOS in the Greek, meaning an inner
  feeling of right or wrong.
• QUALITY ETHICS INSEPERABLE
• TQM Total Quality Management (Kaizen
  Continuous Improvement)

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MGT 304 Principles of Management

• ETHICAL 1st FIVE
• Do what is right
• Do the best you can
• Understand that ours is a world of others
• Never let ambition overrule your heart
• ATTITUDE is EVERYTHING

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MGT 304 Principles of Management

• In the 1980s, 25 of all goods needed to be
  returned
• General Electric Six Sigma
• 3.4 defective parts per million
• Philip Crosby ZERO DEFECTS , A concept by
  Crosby whereby management believes that no
  defects are acceptable.

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MGT 304

• 3 Basic Fundamentals of TQM
• Continuous Improvement
• Kaizen Kai-Change Zen-Good
• Constancy of Purpose
• Team-One supports the other
• Profound Knowledge
• Attention to Detail

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MGT 304 Principles of Management

• The only reason for people to exist is to create
  a customer Peter Drucker
• Taguchi Lost Function The further away a
  product is from being perfect, the greater the
  cost will be.
• The Best Minute I spend Is the one I invest in
  people Ken Blanchard from
• 1 Minute Manager

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MGT 304 Principles of Management

• History of Management
• When I want to understand what is happening
  today or try to decide what will happen
  tommorrow, I look back
• Oliver Wendall Holmes

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MGT 304 Principles of Management

• Egyptians
• Took 100,000 people, 20 years to build a pyramid
• Were the 1st to come up with the 4 principles of
  management
• Plan
• Organize
• Lead
• Control

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MGT 304 Principles of Management

• Chinese
• Built Great Wall
• Specialization of Labor the degree to which
  tasks in the organization are subdivided into
  separate jobs
• Michalangelo Teams
• Had teams of painters / carvers/ etc
• Teams created the Sistine Chapel

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MGT 304 Principles of Management

• Church Military
• Structure
• Rules
• Chain of Command
• These 3 were essential in our early history

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MGT 304 Principles of Management

• 1900s Scientific Management Approach
• Frederick Taylor Father of Scientific
  Management. 1 best way to do a job. The
  focus is on the task. The task is the job.
• Hawthorne Studies The most famous study ever
  conducted. Done at Western Electrics Hawthorne
  plant led by Elton Mayo.
• Hawthorne Effect The tendency of people being
  observed in a research effort to react more to
  the observer than to the actual working condition

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MGT 304 Principles of Management

• Douglas McGregor Theory X, Theory Y
• Theory X
• People Dislike Work
• People will avoid work, so threatened with
  punishment.
• People want to be directed

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MGT 304 Principles of Management

• Theory Y
• People like work
• A persons commitment to a goal depends on the
  rewards with achieving the goal
• People seek responsibility
• People can solve problems creatively
• A persons potential is only partially recognized.

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MGT 304 Principles of Management

• There is a middle ground between Theory X and
  Theory Y
• 
  

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MGT 304 Principles of Management

• Frank Lillian Gilbreth 30s
• Lillian 1st lady of Management
• Efficiency Experts
• Cheaper by the Dozen a movie made on their
  time and motion studies.
• 1950 TQM

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MGT 304 Principles of Management

• Systems Theory All parts of the organization
  effect each other.
• Contingency Approach There is NOT 1 best way to
  do something. Depends on the situation.

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MGT 304 Principles of Management

• 21st Century
• Downsizing
• Re-Engineering
• E-Commerce
• Quality is a habit, not an act
• Aristotle

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MGT 304 Principles of Management

• Juran Trilogy Joseph Juran
• Quality Planning
• Quality Control
• Quality Improvement
• People will fight to remain the same
• David Schone

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MGT 304 Principles of Management

• Tell me .. I forget
• Show me .. I remember
• Involve me .. I UNDERSTAND
• Chinese Proverb