Hubli-Dharwad Municipal Corporation

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Hubli-Dharwad Municipal Corporation

• The reforms
• in
• HDMC

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Issues that matter

• Corruption free, responsive administration
• Proper water supply
• Good Roads, streamlined traffic
• Parks and recreation spots
• Sustainability of the above good things!

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Overview

• Population 9.5 lakhs
• 280 tonnes of garbage every day.
• 46 new constructions every day.
• 580 km of roads.
• Staff strength 2600

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reforms initiated

• 24 hrs response to citizens 365 days!
• Admn to the doors of citizens 12 zonal offices
• Novel public grievance redressal system
• HDMC-NGO partnership (agenda groups!)
• E-governance 100 transparency!
• CMCA (Children's movement for civic awareness)

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1. 24 hrs response system

• 24 hrs control room with 230 wireless sets 3
  shifts.
• Outsourced and professionally managed.
• Respond to any complaint in 30 minutes flat.
• Inbuilt incentive system Guraraj Deshpande
  performance awards.
• Acts as disaster management centre also.

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2. Admn to door steps 12 zonal offices

• 12 citizen-service centre-cum-zonal offices set
  up.
• All services, authority and powers delegated (
  zonal commissioners)
• Headed by a Class I officer, under him all
  departments come.
• All 12 offices connected by Wide area network
  (WAN).
• Excellent response from citizens!

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3. Novel public grievance redressal system

• Common reception centers receive complaints and
  intimate date and time of hearing to petitioner.
• Hearing is in public with all officials (top to
  bottom) present.
• City dived into 3 divisions, and 3 different
  days scheduled.
• No passing the buck. Grievance redressed in 30
  days.
• Divisional officer makes presentation in screen
  about complaints and gives details.

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4. HDMC-NGO partnership

• 95 NGOs short listed by giving advt in dailies.
• 35 selected from 95, and divided into agenda
  groups to deal with each department.
• Each zone has a advisory group which assist in
  day to day admn.
• They are rotated so that they dont develop
  vested interests.
• They assess the working of other zones.

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5. eGovernance transparency in admn

• User friendly website gives financial details
  online, drilled down to individual payment
  details made.
• NGOs participate in all meetings, and they are
  part of any deliberation and decisions.
• Discretionary decisions are always taken in
  monthly ORC meetings.

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6. CMCA

• civic clubs established in all 123 schools of
  the city.
• Programme run by NGOs on behalf or HDMC.
• Regular interaction with Mayor and commissioner,
  trips to water supply installations etc.
• Aim to inculcate civic awareness in the children,
  and act as HDMCs ambassadors.
• Huge success among children, with village schools
  asking for CMCA!

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The other benefits (Operation footpath)

• Massive encroachment removal drive taken up in
  2005.
• Spread over 2 months and covered 72 roads.
• 5000 constructions wholly or partially removed,
  making way for new footpaths across the city.
• No untoward incidents damages claimed were
  around 9 lakhs, while property saved was worth 70
  crores.
• Now illegal encroachments are removed by zonal
  officers themselves.

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The other benefits

• Revenue collection went up from 13 cr in 2003-04
  to 21 crores in 2004-05 and expected to cross 24
  cr in this year.
• Credibility of HDMC is redeemed, substantially.
• Massive developmental works being undertaken to
  change the face of the city.
• Selected for CDS project, by cities alliance,
  Washington.
• Invited by Mumbai corporation to deliver address
  on egovernace.

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The other benefits

• 30 parks developed under public-private
  participation.
• Median development like b'lore.
• Simputer based attendance system
• Smart cards and bar coding of files
• Novel incentive system star system
• Motivated staff

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The palpable change

• HDMC office circa 2004
• HDMC office march2006

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"Whenever the people are well-informed, they can
be trusted with their own government."-Thomas
Jefferson
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• Thank you
• Hubli - Dharwad Municipal Corporation
• www.hdmc.gov.in