SYNERGY IN ACTION ReEngineering Your Staff Financial Aid Office Bridgewater State College

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SYNERGY IN ACTIONRe-Engineering Your
StaffFinancial Aid OfficeBridgewater State
College

• Janice Evans and Cathy Kedski

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AGENDA

• Introduction
• BSC Financial Aid Office as it Was
• BSC Financial Aid Office as it Is
• How to Make it Work
• Questions

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INTRODUCTION

• Constant in Office - Service to Students
• Major Change - Support Staff Work
  Responsibilities

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MAJOR CHANGE - Why we did so

• For Support Staff
• For Students We Serve
• For Entire Office

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BSC FINANCIAL AID OFFICE - AS IT WAS

• Office Set Up
• Support Staff Responsibilities
• Location of Support Staff
• Supervision
• Communication

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ORGANIZATIONAL CHART - AS IT WAS
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OFFICE SET- UP AS IT WAS
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RELATED OFFICE ISSUES

• Location
• Supervision
• Communication

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BSC FINANCIAL AID OFFICE - AS IT IS

• Revisit problems with former system
• Main change
• How new system works
• Other changes
• Location
• Supervision
• Communication

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MAIN CHANGE

• Main change ROTATION SYSTEM
• How support staff rotation works

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ORGANIZATIONAL CHART - AS IT IS
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OFFICE SET-UP - AS IT IS
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RELATED OFFICE ISSUES

• Location
• Supervision
• Communication

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ROTATION - SUMMARY

• How to Make it Work
• Disadvantages
• Advantages
• Final Words

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ROTATION - HOW TO MAKE IT WORK

• Commitment
• Equity
• Feedback
• Flexibility
• Back-Up
• Implementation

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DISADVANTAGES

• Attitudes
• Growth
• Personalities
• No Home

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ADVANTAGES

• Attitudes
• Growth
• Personalities
• Service

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FINAL WORDS

• Staff
• Students
• Office

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QUESTIONS?

• Financial Aid Office
• Bridgewater State College
• Janice Evans and Cathy Kedski