Welcome to GWAVACon

1
Welcome to GWAVACon

• Evolution of Mobility Solutions for the
  Enterprise
• Session Speaker Name Paul DePond
• Company Notify Technology Corporation
• Email pdepond_at_notifycorp.com

2
Notify Background

• Founded August 1994 and headquartered in San
  Jose, CA
• Development Technical Support Center in
  Canfield, OH
• Public Offering August 28, 1997 (OTCNTFY)
• Main Products NotifyLink Enterprise Edition
  On Premise and Hosted for GroupWise
• Product Focus Secure Synchronization of Email
  PIM Using Any Blackberry, Palm, Windows Mobile,
  and SyncML Wireless Device Network

3
NotifyLink GroupWise Milestones

• NL 2.0 - Fall 2002 launched initial GroupWise
  support on email only with BlackBerry and Palm OS
  wireless PDAs
• NL 2.5 - Winter 2003 added support for
  calendar, contacts, and tasks
• NL 2.6 Summer 2003 added support for Pocket PCs
• NL 3.0 - Winter 2004 added support for
  Attachment, Trusted Application, and eDirectory
• NlL3.1 Summer 2004 improved IMAP4 engine and GW
  service pack
• NL 3.2 Winter 2005 support for wired PDAs
• NL 3.2 Summer 2005 support for LINUX OS
• NL4.0 Fall 2005
• Multi-tasking support on Treo 600 and Treo 650
• New Treo User Interface
• Sub-Folders
• Contact sync
• Reminder notes
• Frequent contacts
• NL 4.1 Spring/Summer 2006

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Definitions

• Wireless PDA any BlackBerry, Palm, Windows
  Mobile, Symbian devices that uses any GPRS/GSM,
  CDMA/1XRTT, iDEN, or 802.11x wireless network.
• Wired PDA and Palm or Windows Mobile device
  without any wireless capability.
• Smart Phone a cellular phone capable of having
  both voice and data capability on any GPRS/GSM,
  CDMA/1XRTT or iDEN wireless network.
• Mobile Device Any Wireless PDA, Wired PDA, or
  Smart Phone

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Background

• Three to four years ago most GroupWise
  organizations were just evaluating their first
  wireless PDAs.
• The average number of devices per GroupWise
  organization has been increasing annually.
• Many GroupWise organizations mix and match a
  variety of wireless PDAs.

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Three Phases of Mobility

• Phase I Evaluate mobility solutions based on
  your current needs and install your first set of
  users
• Phase II Expand mobility to other groups or
  departments
• Phase III Increase in the number of wireless
  devices creates a need for more device
  management, systems management, and security.

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Average Number of Wireless PDAs Per GroupWise
Customer
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Our Largest GroupWise Wireless Customer
9
Popular Wireless PDAs in The Enterprise
10
Expanding Support Requirements

• Our largest customers are in Phase III.
• Their need is beyond wireless email and PIM
  synchronization.
• The support required for organizations with over
  100 wireless devices is far different than for
  smaller organizations.
• Our customers are asking for tools which will
  make their day-to-day support manageable as they
  increase their wireless device usage.

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What our customers are saying.

• They are spending more time on
• Lost devices
• Replacement devices
• Updating device software
• Remote end user configuration changes
• Debugging wireless PDA problems
• Determining what mobile devices have what
  software on them

12
Device and System Platforms

• Device Platforms
• BlackBerry
• Palm
• Windows Mobile
• OMA Compliant Devices
• Backend Systems
• Windows
• Linux

13
Device Support New or Replacement Devices

• Over-The-Air back-up and restore for new or
  replacement devices
• Device settings
• Email and PIM information
• Applications
• Data Files

14
Device Support Configuration Assistance

• Configuration help
• Configuration changes can be pushed OTA to the
  wireless PDA from the admin console or support
  dashboard.
• Configuration changes can be locked down as an
  option depending on user class.
• Eventual remote control of the mobile device from
  central admin console or support dashboard

15
Device Support Lost Devices

• Advanced Password Management, including
  protective action after excessive failed password
  attempts and the enablement of temporary
  administrative passwords.
• Invoke password control when device is deemed to
  be lost.
• Data Erase after excessive failed password and
  authentication attempts, as well as remote wipe
  of all handheld applications.
• Admin controlled erase of device memory and/or
  memory cards
• Handheld Feature Control, including the ability
  to disable data transfer ports such as Bluetooth,
  Wi-Fi or HotSync, and the ability to lock down
  handheld features such as cameras, microphones
  and speakers.
• Device conformation that password or erase has
  been invoked.
• Possible reward message displayed on disabled
  device

16
Device Support Application Management

• Provides Application License tracking for all
  mobile devices
• Set and Manage Application lockdown based on user
  class or white lists of approved applications
• New versions of applications pushed out to the
  mobile device

17
Device Support Data Management

• Set and manage which data files are to be backed
  up or retrieved from the mobile device.
• If mobile device becomes lost data will be erased
  from memory and memory card

18
Server Support-Asset Tracking

• Asset tracking
• Device Type, OS Version, Corporate Asset TAG
• Application names and version numbers of
  applications running on the mobile device

19
Server Support-Device Monitoring

• Battery Status
• Coverage Status
• Total packets/data transferred
• Last synchronization time
• IP address
• Phone Number
• Available mobile device memory
• etc

20
Server Support-User Classes

• Admin definable user classes
• Create templates for each user class
• Define install configuration settings for user
  account and device
• Define various policies
• Security - passwords
• Authorized Applications
• Attachment viewing
• etc

21
Server Support-Admin Classes

• Define admin classes
• Level I help desk view only device and
  specific user information
• Level II help desk view and edit device and
  specific user information
• Level III Policy Manager and User Class
  Definitions
• Level IV Super User

22
Server Support-Configuration Support

• Dashboard Designed for Level I and Level II
  Help Desk
• Provides visual view of device configuration
  parameters
• Provides mechanism to push out changes in
  device configuration if help desk personnel is
  authorized

23
Server Support-Software Distribution

• Scheduled distribution of device software
• On demand distribution of device software

24
System Monitoring

• More visibility into the Server components.
• Ability to PING mobile device
• Improved System Event logging to help diagnose
  problems
• Statistics for Capacity planning
• Advance warning if components are not functioning
  properly
• Inform users that their device has information
  pending due to being out of coverage.

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System Monitoring contd

• Support queries into the system that provide
  information about
• Most active users
• Most inactive users
• Number of folders used per user
• Number of messages sent
• Average size of message
• Average number of attachments
• Average size of attachments

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Summary

• As you can see the increasing usage of wireless
  devices creates additional requirements for
  GroupWise organizations.
• The initial priority for synchronized email and
  PIM becomes a secondary issue as the number of
  wireless devices increases.
• Organizations will require additional
  functionality as they add more devices.
• The additional functionality can come from a
  separate 3rd party application or from your
  wireless email and PIM synchronization vendor.

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Thank you

• Thank You for Coming to
• GWAVACon!