E-Government%20in%20Austria

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• E-Government in Austria
• Organisation Implementation - Cooperation
• Christian Rupp, Austrian Federal Chancellery

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Federal Republic of Austria Area 83 870.95
km² Population 8 174 733 12 federal ministries 9
provinces 80 district administrations 2357
municipalities
Internet usage Population 71 Companies 95
Municipalities Homepage 93 Broadband
83 eForms 71
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Individual country ranking regarding full
eGovernment online availability in 2007 Austria
is the first EU Member State to achieve a 100
fully online availability, which means that for
every service measured in this survey, each
citizen or business has the possibility to access
the service via a fully transactional electronic
channel. EU Commission
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Individual country ranking regarding online
eGovernment sophistication maturity in 2007 The
overall 76 score achieved on sophistication
maturity is the average of all the surveyed
countries - with this scoring, Austria remains at
the top of the web-based benchmark on electronic
public services for the second year. EU
Commission
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factors of success

• backed by highest political level
• strength through coordination and cooperation
• trust and security
• privacy and data protection
• eGovernment law
• interoperability and standards
• transparency and efficiency
• g2g eGov Training Academy
• citizen centricity
• eInclusion / usability
• g2b, g2c eGov Marketing

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observing cooperation among the federal levels is
crucial ? about 70 of administration is NOT at
federal level ? the way of working together has
a top priority to be successful
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ICT in the public sector is like a large vessel
it needs clear decisions quite ahead before real
movement can be planned
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• eGovernment Act ? legal basis
• entered into force on 1st March 2004designed
  especially for the electronic communication
  between citizens and the business world with and
  between public administrations
• considers Data Protection Act 02
• defines terms and rules
• identity and authenticity
• citizen card function
• source identification number
• unique identification in data files
• sector-specific personal identifiers
• official signatures
• citizen card use in private sector
• electronic delivery

http//www.digital.austria.gv.at/DocView.axd?CobId
31191
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eID AUSTRIA LEGAL BACKUP
E-Government Act
citizen card
identity- link (SAML)
mandates(SAML)
source PIN
sectorspecificeID
source PIN REGISTER
supplementREGISTER
standard-document REGISTER
officialsignature
16.4.2008
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Legal framework (excerpt)
Legal Bases
E-Goverment Act
General Admin. Procedure Act 1991
Electronic Signature Act
Delivery Act
Data Protection Act 2000
Register of Residents Act
Fed. Law on Associations 2002
Fee Act 1957
Register of Buildings and Homes Act
16.4.2008
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Bank cards Each bank (ATM) card issued since
March 2005 is also an SSCD (prepared, citizen is
free to activate the citizen card
function) Health insurance cardRollout to
each citizen started May 2005 finished November
2005 (prepared, citizen free to activate)
affinity cards
eID Citizen Card
http//www.buergerkarte.at/index_en.html

• Access to e-business
• eBanking
• eBilling
• eProcurement
• CyberDoc
• Archivium
• eDelivery

• Access to e-gov
• eForms
• eHealth
• eDelivery
• eDocument-Safe
• eUniversity
• eVoting

• Within administration
• eSignature
• eRegisters
• eFile System

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• Virtual guide on Austrian authorities since 1997
• 200 Live Situations, gt 350 online procedures,
  gt 1.000 eForms, Target Groups - WAI-AAA
• gt 15.000 visitors per day,gt 110.000 documents
  per day, 1.000 questions and remarks p.m.
• 200 content Partner
• Partnership with municipalities
• International awards (EU, UN)
• One-Stop-Shop
• myHELP personalised services

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HELP-Partnership

• Provides authorities of municipalities the
  following opportunities
• HELP Content Syndication
• simple and quick integration in Partner-Website
• Look and Feel of Partner Website remain
• current maintenance and quality assurance by HELP
• up to date on a daily basis
• Birth
• Trade
• Marriage
• Motor Vehicles
• Driving Licence
• Identity Card
• Passport
• End of Life
• Removal
• Elections
• Administrative procedures online for
  HELP-Partners
• Basis package of 22 nationwide valid
  online-forms, e.g.

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Goal Consistent Procedure
anytime anywhere
filling in form (XML)
signing with citizen card
ePayment (EPS)
back office activity (ELAK)
electronicdelivery
www.help.gv.at
www.buergerkarte.at
www.zustellung.gv.at
www.elak.gv.at
16.4.2008
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Motivation/Goal consistant electronic procedures
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Open Source eGovernment

• Identification (MOA ID) module for a secure
  login using the citizen card concept.
• Verifying Signatures (MOA SP) module
  consistently verifies electronic signatures.
• Mass Signature (MOA SS) electronic documents,
  bills et.
• Electronic Delivery (MOA ZS) module serves as an
  interface between the electronic workflow and the
  delivery to the end user.
• MOA-VV
• MOA-AS

Modules for Online Applications server
modules procured by federal government available
free of charge except for 3rd party
libraries (crypto library EGIZ)
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Applications

• Handbook of diacritic characterhandling (UTF 8
  bzw. 16)
• XML-Inboxreceipt (wie bringe ich Antrag ein)
• XML-Toolbox (Geschäftszahl, Zuordnung)
• XML-Search for Web-Services (generische
  Suchanfrage zwischen Registern)
• XML-Soap-Faults and handling
• XML-Persondata structure
• XML-BusinessObject structure

• Styleguide e-forms
• http//www.ref.gv.at/uploads/media/sg-stg_2-0-0_EN
  GL.pdf
• Minimal solution form free
• Download form Önorm-compliant
• Online form styleguide-compliant online
  dialogues, uniform data blocks

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Collaborative governments

• EDIAKT2 // XML- Schema for data and process
  exchange
• Inter and intra authority processes
• Standard attributes for services and product
  (groups)
• Electronic catalogue of procedures and services

Forms

• Online-Dialog
• Electronic Inbox confirmation / closing procedure
  
• Styleguide e-forms
• Standarddata for e-forms
• Standard-Form blocks
• 1-2-3 Barrier free
• Life situations / events

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Container structure
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E-government communication architecture
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ELKAT-Services

• Technologies
• http-Links
• Content Syndication (RSS, php-include etc.)
• Web-Services
• Web-Applications
• Services
• List of procs for life-, enterprise-situation x
  (Web-Services)
• Detailled proc-Description (http-Links, Content
  Synd., Web-Services, Web-Apps)
• Contact finder proper authority for proc. x in
  region y (http-Links, Web-Apps)
• Contact infos for authority x ( http-Links,
  Web-Apps)
• Regional personalisation
• Transport per URL-Parameter
• Minimal solution form free
• Download form Önorm-compliant
• Online form styleguide-compliant styleguide,
  online dialogues, uniform data blocks
• transmission per e-mail, common form or special
  online form
• Forward per mail or Workflow-System

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Regionalizing

• Form selection Fill in of Postcode/Town
• gt regionalized information and form and/or
  Online-Procedure
• gt Authority data (if there is no form available)

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Backoffice business registration
Company reg
Social security
Tax office
Community, police etc. occ.
Central register
Service provider
request
Regional register
Chamber of comm.
request
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ELKAT-Services

• Procedure domains/procedure groups (vlb)
• BW BuildLive
• BW-WF promotion of housing

• Life/enterpr. Situations (ls)
• HE marriage
• UL holidays
• ZU house moving

• Necessary for the Exchange
• Key systems
• vlb x.x.x -gt
• vkz x.x.x (incl. groups) -gt
• ls x.x.x -gt
• Gkz Gemeindekennzahl
• Services Interfaces
• List of proc for ls x
• Description for proc x
• proper authority for proc x in region y

• Procedure/detail proc
• House reconstruction
• Driving license
• Driving License duplicate

• Authority (vkz)
• BFA-27 Fin.Amt Mödling
• L6BH-HB BH Hartberg

• Regions (gkz)
• 6000 region of Styria
• 60700 Bezirk Hartberg
• 60748 Bad Waltersdorf

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• Central Register of Residence
• since 2002 all communities recording the
  residence data of persons living in Austria
  online via the internet
• possible to obtain a complete list of all
  residence of a person in Austria by one
  mouseclick
• including contact address in the case of
  prisoners and homeless people
• linked with the Register of Buildings and
  Dwellings, Register of Addresses, Register of
  Land, Register of Companies,
• ensures that the CRR processes only existing data
  on addresses, buildings and dwellings (including
  GEO coding) and that all changes (e.g. re-naming
  of a street) are done automatically
• basis for many tasks of the public
  administration electronic register,
  intergovernmental equalisation, the population
  census, the electronic citizen card
• also enterprises can use individual data

http//zmr.bmi.gv.at
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Interoperabilitycompany register, register of
associations

• Central residence register (ZMR) great
  improvement
• ZMR-Webservices improvement for government
  applications
• Better quality of data
• Faster location
• Faster take-over of data
• There is only a Web-Interface for the company
  register and the register of associations
• Web-Services should be implemented

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Application criminal record certificate
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Check for identity via citizen card
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Application form
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Signature of application
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Electronic payment
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Success
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Electronic delivery - notification
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Login at delivery service
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Login identification authentication
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Overview delivered items
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View/ forward/ print/ save the certificate
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eDocs
date and time
unique form id
logo of authority
signature value
CA and serial number
validity hint
electronic documents need the potential for being
authentic - even if printed on paper such
documents shall keep validity
Official signatures serve to facilitate
recognition of the fact that a document
originates from an authority.
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European Interoperability Framework
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the basic elements
Inter- operability
eID
eDOC
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Barrier free

• unhindered access for all citizens
• WAI AAA-Level
• easy-to-read
• clear and simple navigation
• kiosk systems (Multimedia Stations)

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Lessons learned

• 1.8 contacts / year / austrian -gt HOW to learn
  the users?!
• Modularity granularity
• Interfaces and Specifications
• Open source e-government
• E-government quality mark
• Training academy - Organisational challenges
• Collaboration
• Semantic patterns
• ddd - define, discuss deploy
• Standards but which one?!
• Integration in backoffice
• Usability
• sustainability

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eGovernmentits a journey not a
destination!Questions?Organisational
TopicsChristian.Rupp_at_bka.gv.at Austrian
Federal ChancelleryTechnical TopicsPeter.Reich
staedter_at_bka.gv.atAustrian Federal Chancellery

http//www.digital.austria.gv.at/DocView.axd?CobId
19394