About ISO 10002 Certificate

1
ISO 10002 Certificate

• Standard to Ensure Satisfaction among Customers

2
About ISO 10002 Standard

• The standard aims to form a system that works
  especially for customer in handling of their
  complains and problem occurring while experience
  the service and the using the products.
• The sole responsibility of the system is to
  provide complete satisfaction to the customer
  about their products and services in the best
  possible manner.

3

• ISO 10002 Certificate is no just a certification
  printed on paper but it assures the clients that
  their complains will be heard seriously and they
  will get the complete solution for the problem
  from the accredited organization.
• It also help to enhance customer trust and
  confidence while making a purchase from an
  accredited organization.

4
Benefits of Standard

• Build long term customer relationship
• Enhance brand reputation and reliability
• Improve operational efficiency
• Build friendly communication between customer and
  organization personnel
• Flexibility in services delivered
• Continual improvement of customer service

5

• The ISO 10002 Certificate can be given to any
  type of organization irrespective of its size and
  nature of business. Whether it is a private,
  public or voluntary organization all are capable
  of acquiring the standard. The only criteria for
  competence with the set standard is to have a
  effective management system that will work for
  the customer complain handling and providing
  complete satisfaction.