About ISO 10002 Certificate - PowerPoint PPT Presentation

About This Presentation
Title:

About ISO 10002 Certificate

Description:

ISO 10002 Certificate provides guidance on the process of complaints handling related to products within an organization, including planning. – PowerPoint PPT presentation

Number of Views:934
Slides: 6
Provided by: jagdeep.rufouz

less

Transcript and Presenter's Notes

Title: About ISO 10002 Certificate


1
ISO 10002 Certificate
  • Standard to Ensure Satisfaction among Customers

2
About ISO 10002 Standard
  • The standard aims to form a system that works
    especially for customer in handling of their
    complains and problem occurring while experience
    the service and the using the products.
  • The sole responsibility of the system is to
    provide complete satisfaction to the customer
    about their products and services in the best
    possible manner.

3
  • ISO 10002 Certificate is no just a certification
    printed on paper but it assures the clients that
    their complains will be heard seriously and they
    will get the complete solution for the problem
    from the accredited organization.
  • It also help to enhance customer trust and
    confidence while making a purchase from an
    accredited organization.

4
Benefits of Standard
  • Build long term customer relationship
  • Enhance brand reputation and reliability
  • Improve operational efficiency
  • Build friendly communication between customer and
    organization personnel
  • Flexibility in services delivered
  • Continual improvement of customer service

5
  • The ISO 10002 Certificate can be given to any
    type of organization irrespective of its size and
    nature of business. Whether it is a private,
    public or voluntary organization all are capable
    of acquiring the standard. The only criteria for
    competence with the set standard is to have a
    effective management system that will work for
    the customer complain handling and providing
    complete satisfaction.
Write a Comment
User Comments (0)
About PowerShow.com