Careers In customer relationship management

1
www.entranzz.com
Careers
In
Customer Relationship Management
Introduction

Job Prospects
Remuneration
Institutes
2
Introduction
www.entranzz.com
Customer relationship management (CRM) is an
approach to managing a companys interaction with
current and future customers. The CRM approach
tries to analyze data about customers' history
with a company, in order to better improve
business relationships with customers,
specifically focusing on retaining customers, in
order to drive sales growth. One important aspect
of the CRM approach is the systems of CRM that
compile information from a range of different
channels, including a companys website,
telephone, email, live chat, marketing materials,
social media, and more.
3
Job Prospects
www.entranzz.com
Candidates with MBA graduation are most in demand
for the position of Customer relationship manager
in reputed firms. But opportunities are also
available for graduates who have successfully
completed a CRM course with excellent
interpersonal skills and work experience.
Customer relationship management professionals
can find openings in the different departments of
a company such as marketing, sales, strategy and
IT. The specializations of the customer relations
manager are needed in the fields of banking,
E-commerce sectors, Finance, Accounting,
Insurance, Research, Legal, IT, Management,
Sales, Marketing, Manufacturing and consulting
organizations, etc.
4
Remuneration
www.entranzz.com
The average pay for a Customer Relationship
Management (CRM) Consultant is Rs 601,800 per
year.
5
Institutes
www.entranzz.com
Dr.G.D. Pol Foundation , YMT College of
Management, Navi Mumbai , Maharashtra. Anna
University Coimbatore- School of Management
Studies, Coimbatore , Tamil Nadu. School of
Management Studies - Anna University of
Technology, Coimbatore, Tamil Nadu. Symbiosis
Centre for Distance Learning, Bangalore /
Bangalore , Karnataka.