Finance system management -Application Lifecycle Services- Sonata Software

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Finance System Management for a Leading Travel
Industry Player Led to Increased Service Levels
CASE SUMMARY
Need Improve SLAs and reduce costs of a shared
services center that maintains the complete
Finance Accounting systems supporting multiple
geographies
Benefits Stable and reliable back office system
supporting multiple geographies 20 YoY cost
reduction
Solution Transition of applications to an
offshore development center, and advancing
turnkey operations to Gold SLA levels, with
continuous improvement to meet business needs
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• BUSINESS CHALLENGE
• Maintenance of Finance Accounting system for
  multiple geographies
• Multiple languages
• Standard 10 business critical customized
  modules
• System to be stable and reliable all through the
  year
• Mitigation of maintenance cost
• Conformance to European laws

SONATAS TECHNOLOGY SOLUTION

• Transitioned applications
• Provided maintenance using onsite-offshore model
• Stabilized system and offered continuous
  improvements using statistical analysis to
  ensure high quality deliverables as per agreed
  KPIs
• Implemented prediction model to assess SLA
  adherence and team composition as per business
  growth
• Used iProcurement and Expenses rollout kits for
  faster rollouts
• Analyzed solutions to meet regulatory needs and
  implemented these on a case-by-case basis

ABOUT SONATA SOFTWARE Sonata Software is a global
IT services firm focused on catalyzing
transformational IT initiatives of its clients
through deep domain knowledge, technology
expertise and customer commitment. The company
delivers innovative new solutions for Travel,
Retail and Consumer Goods industries by
integrating technologies such as Omni-Channel
Commerce, Mobility, Analytics, Cloud and ERP, to
drive enhanced customer engagement, operations
efficiency and return on IT investments. A
trusted long- term service provider to Fortune
100 companies across both the software product
development and enterprise business segments,
Sonata seeks to add differentiated value to
leadership who want to make an impact on their
businesses, with IT.
BUSINESS BENEFITS

• Effective maintenance aligned to growing
  business needs, adherence to Gold Level SLAs and
  over 99 availability
• 20 reduction in maintenance costs
• Consolidated procurement system with common
  centralized processes, reduced H/W costs and
  maintenance costs
• Conformance with regulatory needs

CUSTOMER TESTIMONIAL
This program is great and will save users a lot
of man hours spent manually matching
transactions, that will now automatically match!
We have tested the program and are happy with the
results. You worked hard and solved it fast.
Really good.
e-mail us info_at_sonata-software.com